This Sunday, May 17th, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM. Note – Our normal Thursday window has been moved to Sunday to accommodate the academic calendar
The following services will have one or two small outages: (You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– Powerfaids and NetPartner
– Accellion File Transfer service
There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System
The following services will be unavailable from 7pm – 10:30pm:
– myHarvardChan Portal
The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems
Please contact our I/T Helpdesk at (617)432-4357 or email firstname.lastname@example.org for any questions or concerns you may have regarding this information.
Upcoming Maintenance dates:
8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
Due to construction that will begin in mid-July on Landmark Center 3rd Floor East, staff members currently at Landmark Center will be relocated to 33 Wigglesworth Street from July 10 through December.
Staff members relocating to Wigglesworth include:
Anne Marie Stathis
There is no change to Helpdesk or Media and Educational Technology Services (METS) teams. The Helpdesk and these staff members remain in Kresge LL. The Helpdesk may also be reached via phone at 617-432-HELP or via email at email@example.com.
Shinaider Zizi began his internship on October, 21, 2014. He will be working 10 hours each week. Shinaider Zizi is part of a program at Roxbury Community College (RCC). Zizi is a candidate for an associate degree in Information System Tech (IST) with an anticipated graduation date of May 2015.
Shinaider Zizi outside of Harvard University School of Public Health
Zizi will be working
Tuesday, Thursday from 10:00 AM to 2:00 PM
Friday From 10:00 AM to 12:00 PM.
Please join us in welcoming Zizi to the Harvard School of Public Health!
Joseph Monterio began working as an intern on October 2 and will be working 12 hours each week as part of his program at Roxbury Community College (RCC). He is a candidate for an associate of science degree in information system technology with an anticipated graduation date of May 2015.
Joseph Montiero, Roxbury Community College Intern
Joseph will be working Tuesday, Thursday and Friday from 1:00 PM to 5:00 PM.
We are pleased to welcome two new additions to the Department of Information Technology, Christopher Doherty and Deion Barawid. Both Chris and Deion are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program. They replace Lina Ji and TJ Porter, who completed their assignments with great success.
Chris Doherty, Co-op
Chris Doherty is a candidate for a bachelor of science in information science and business and will graduate from Northeastern in May 2016. His last co-op was with John Hancock – Investment Division in Boston, where he was a project coordinator supporting the Resource Allocation process for the Investment Division. He was selected as a John Hancock High Performer Co-op.
Chris studied tenor saxophone for 9 years and achieved best soloist award at the Berklee College of Music High School Jazz Festival.
He will be working the 8:00 AM – 4:00 PM shift.
Deion Barawid, Co-op
Deion Barawid is a candidate for a bachelor of science in computer science and cognitive psychology and will graduate from Northeastern in May 2016. This is his first co-op position.
He was a National Director for the Filipino Intercollegiate Networking Dialogue, Inc., from August 2012 to May 2013, where he collaborated with other national directors across the East coast to help plan and organize larger-scale conferences.
Deion has designed and built sets and organized light fixtures/wiring with a team for theatrical productions. He also has studied saxophone and percussion!
He will be working the 10:00 AM – 6:00 PM shift.
Please join us in welcoming Chris and Deion to the Harvard School of Public Health!
As one of our steps to improve customer service, the IT Department is moving to a new ticketing system to process your requests for IT assistance.
Starting tomorrow, Wednesday, April 16, we will be transitioning all new IT service requests to Harvard University IT’s (HUIT) Service Now ticketing system. This will replace our current Origin ticketing system.
Some of the new features that will allow faster response time on tickets are:
Integrated communication with a customer through built-in email, so all questions or requests are easily captured in the ticket.
This is an update to inform you that the problem which occurred yesterday with our Netstorage system (used for offsite access to your P: and S: drives through a web browser), was completely resolved last night by 8:30 p.m. We delayed this notification to be certain that there were no issues with the corrective action.
If you should encounter any anomalies in using Netstorage, please contact the Helpdesk at 617-432-4357 or email: firstname.lastname@example.org.