Category Archives: User Services

New Staff Additions: Lina Ji and Thomas (TJ) Porter

We are pleased to welcome two new additions to the Department of Information Technology, Lina Ji and Thomas (TJ) Porter.  Both Lina and TJ are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program.  They replace Anastasiya (Stacey) Gudoshnik and Joe Horrigan, who completed their assignments with great success.

Lina Ji is a candidate for a bachelor of science in industrial engineering and will graduate from NEU in May 2015.  Her last co-op was with Agricultural Bank of China in Shanghai, China, where she was a systems engineer responsible for building LINUX servers.

Lina is fluent in Mandarin and is a Northeastern Student Ambassador, which helps new international students become acquainted with the campus.

She will be working the 8:00 AM – 4:00 PM shift.

Lina Ji

Lina Ji, Northeastern Co-op

Thomas (TJ) Porter is candidate bachelor of science in business administration. He will graduate from NEU in May 2016.

His last co-op was with New England Baptist Hospital as a General Stores co-op, where he helped stock operating rooms.  While there, he discovered annual cost savings opportunities in the amount of $9000 in their supply ordering chain.

For you gamers, he is a published contributor to Alienware as an arena writer! He is also a referee and scorekeeper for the Hudson Youth DekHockey League.

He will work the 10:00 AM – 6:00 PM shift.


TJ Porter, Northeastern Co-op

Please join us in welcoming Lina and TJ to the Harvard School of Public Health!

Fraud/Phishing alert from Bank of America

Bank of America has contacted Harvard University to make us aware of a recent email scam that has affected the University of Michigan and two local schools. The emails will appear to come from an official University department with a link asking employees to either confirm their login information or update their payroll or Open Enrollment benefits. If employees enter their data, it is captured by the perpetrators of the fraud. Once that credential data is captured, the information may then be used to change direct deposit information.

As always, please be suspicious of any link in email. If asked to log in to PeopleSoft or another sensitive system, do not follow the link. Instead, enter the URL directly into your web browser, or connect via a trusted source such as

If you suspect that you are the victim of a fraudulent email, please contact the HSPH Helpdesk for support.

Thank you

Departmental Hours and Services on October 25

Because of the all-day HSPH Centennial Celebration tomorrow, October 25,  the Department of Information Technology will only be able to provide the following limited services:

Computer Support

Phone and email support only, technicians will not be able to be in the field for service requests.

Phone: 617-432-4357

Media Services
We will be unable to provide media services support for the day with the exception of the full slate of Centennial events.

Closure During Celebration

The IT Department will be closed from 3:00 PM – 4:00 PM so the staff can attend the celebration in the Kresge Café.

We will reopen for phone and email support at 4:00 PM and will be open until our normal 6:00 PM close time.

We thank you for your understanding.

Thank you,
IT Helpdesk

New Staff Additions: Sherrell Pierre and Joe Horrigan

We are pleased to welcome two new additions to our IT staff, Sherrell Pierre and Joe Horrigan.

Sherrell Pierre began working in September and will be working 10-12 hours each week through early December as part of her program at Roxbury Community College (RCC).  She is a candidate for an associate of science degree in information systems technology. Sherrell manages and teaches at a computer laboratory at the Grove Hall Apartments and has formerly worked for RCC as a computer lab assistant.

Sherrell is our fourth coop in the the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.

Sherrell Pierre

Sherrell Pierre, Roxbury Community College Intern

Joe Horrigan also began working in September as a contractor and will be with User Services through early December.  Joe has been working in IT for nearly 10 years and brings excellent computer and communications skills to the department.

Both Sherrell and Joe will be providing computer support to the community at the Helpdesk, as well as in the field, with support and training provided by our User Services team.

Joe Horrigan

Joe Horrigan, User Support Technician

Please join us in welcoming Sherrell and Joe to the Harvard School of Public Health.

New Staff Member: Bill Dantowitz

The HSPH Department of Information Technology welcomes new hire Bill Dantowitz. Bill will work as a user support specialist in our User Services Group providing helpdesk, desktop, classroom, and media services support to the community.  

Bill is a graduate of The Ohio State University, where he earned a bachelor of arts degree in English.  While a student, Bill spent a year working at OSU’s IT Helpdesk, the main IT support group for one of the largest public universities in the country.  Bill supported the President’s Office and other administrative groups.

Most recently, Bill worked as a Help Desk Administrator at TechTarget, where he won a departmental award for automating and streamlining tasks.


Bill Dantowitz, User Support Specialist

We are excited about Bill’s technical and customer service skills.  He brings great support experience to HSPH.

Please join us in welcoming Bill to our technical staff and to the HSPH community!

Interesting fact: Bill is a fan of rugby and played for the OSU Rugby Football Club.

Harvard Secure Wireless Network

UPDATE, 11:50 AM: this issue has been resolved.  All three wireless networks available are fully functioning.

We are currently experiencing problems with Harvard Secure Wireless connections within the HSPH campus.

This is related to a regular scheduled maintenance that Harvard University IT preformed to the wireless systems this morning.

HUIT engineers are working on the problem but we do not have an ETA for a resolution at this time.

Harvard University and Harvard Guest wireless networks are working. To use either one, please choose it from your wireless settings, then open a web browser.

  • For Harvard Guest, just click on the Accept terms button.
  • For Harvard University, sign in with your HUID and PIN and follow the instructions to authenticate to it.

We will send out updates as soon as we receive information. We apologize for the inconvenience.

Thank You,
HSPH IT Helpdesk

New Coops: Stacey Gudoshnik and Myles Gosmon

We are pleased to welcome two new coops to the Department of Information Technology.

Anastasiya (Stacey) Gudoshnik began working in July and will be working full-time through out the fall semester.  Stacey is a candidate for a bachelor of science degree in information science and business from Northeastern University.

Stacey, HSPH coop

Stacey Gudoshnik, HSPH coop

Myles Gosmon began working in June and will be working 10-12 hours each week as part of his program at Roxbury Community College.  He is a candidate for an associate of science degree in information systems technology.  Myles is our fourth coop in the the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.


Myles Gosmon, HSPH coop

Both Stacey and Myles will be providing computer support to the community at the Helpdesk, as well as in the field, with support and training provided by our User Services team.

Please join us in welcoming Stacey and Myles to the Harvard School of Public Health.

New Virtual Private Network (VPN) Client

To All HSPH VPN Users,

When you log into the virtual private network (VPN) client, it will start an automatic update to the new Cisco AnyConnect Mobility Client. The update is very quick and will work on all Windows and Mac computers.

This will not change your login information nor how you use the VPN client.

Please contact the Helpdesk if you experience any problems with the upgrade.

Thank You!
IT Helpdesk

Update Your iPhone or iPad for Better Performance

Both the HSPH Department of Information Technology and HUIT are recommending that all Apple iPhones and iPads running iPhone operating system (iOS) 6.1 or 6.1.1 upgrade their devices to the latest operating system as soon as possible to fix an interoperability issue between the device and Outlook/Exchange email.

A benefit of this upgrade is that users may see improved battery life once the update is applied.

More detailed information on the issue is available on the Apple and Microsoft support sites:


New Call Center Software at Helpdesk

The IT Helpdesk has implemented a new call center software to handle all incoming calls to the main Helpdesk number of 617-432-4357.

This new system will allow us to better handle and track the incoming calls we receive during the day. As with Outlook, this product brings us more in line with centrally run Harvard systems.

You will now be greeted by recorded message and hold music when you first call the Helpdesk phone, similar to calling any of the Harvard Central Admin phone numbers. Then your call will be answered by the next available technician.

You will also be given the option to leave a voice mail if you do not wish wait on the line. A technician will immediately be notified of your voicemail and will call you back as soon as possible.

We will also be expanding the hold menu options in the next few months and ask for any feedback or suggestions on our new process.

Please contact us if you have any questions on the new system.

Thank You,
IT Helpdesk