Category Archives: User Services

Harvard Secure Wireless Network

UPDATE, 11:50 AM: this issue has been resolved.  All three wireless networks available are fully functioning.

We are currently experiencing problems with Harvard Secure Wireless connections within the HSPH campus.

This is related to a regular scheduled maintenance that Harvard University IT preformed to the wireless systems this morning.

HUIT engineers are working on the problem but we do not have an ETA for a resolution at this time.

Harvard University and Harvard Guest wireless networks are working. To use either one, please choose it from your wireless settings, then open a web browser.

  • For Harvard Guest, just click on the Accept terms button.
  • For Harvard University, sign in with your HUID and PIN and follow the instructions to authenticate to it.

We will send out updates as soon as we receive information. We apologize for the inconvenience.

Thank You,
HSPH IT Helpdesk

New Coops: Stacey Gudoshnik and Myles Gosmon

We are pleased to welcome two new coops to the Department of Information Technology.

Anastasiya (Stacey) Gudoshnik began working in July and will be working full-time through out the fall semester.  Stacey is a candidate for a bachelor of science degree in information science and business from Northeastern University.

Stacey, HSPH coop

Stacey Gudoshnik, HSPH coop

Myles Gosmon began working in June and will be working 10-12 hours each week as part of his program at Roxbury Community College.  He is a candidate for an associate of science degree in information systems technology.  Myles is our fourth coop in the the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.

Myles

Myles Gosmon, HSPH coop

Both Stacey and Myles will be providing computer support to the community at the Helpdesk, as well as in the field, with support and training provided by our User Services team.

Please join us in welcoming Stacey and Myles to the Harvard School of Public Health.

New Virtual Private Network (VPN) Client

To All HSPH VPN Users,

When you log into the virtual private network (VPN) client, it will start an automatic update to the new Cisco AnyConnect Mobility Client. The update is very quick and will work on all Windows and Mac computers.

This will not change your login information nor how you use the VPN client.

Please contact the Helpdesk if you experience any problems with the upgrade.

Thank You!
IT Helpdesk

Update Your iPhone or iPad for Better Performance

Both the HSPH Department of Information Technology and HUIT are recommending that all Apple iPhones and iPads running iPhone operating system (iOS) 6.1 or 6.1.1 upgrade their devices to the latest operating system as soon as possible to fix an interoperability issue between the device and Outlook/Exchange email.

A benefit of this upgrade is that users may see improved battery life once the update is applied.

More detailed information on the issue is available on the Apple and Microsoft support sites:

http://support.apple.com/kb/TS4532
http://support.microsoft.com/kb/2814847

 

New Call Center Software at Helpdesk

The IT Helpdesk has implemented a new call center software to handle all incoming calls to the main Helpdesk number of 617-432-4357.

This new system will allow us to better handle and track the incoming calls we receive during the day. As with Outlook, this product brings us more in line with centrally run Harvard systems.

You will now be greeted by recorded message and hold music when you first call the Helpdesk phone, similar to calling any of the Harvard Central Admin phone numbers. Then your call will be answered by the next available technician.

You will also be given the option to leave a voice mail if you do not wish wait on the line. A technician will immediately be notified of your voicemail and will call you back as soon as possible.

We will also be expanding the hold menu options in the next few months and ask for any feedback or suggestions on our new process.

Please contact us if you have any questions on the new system.

Thank You,
IT Helpdesk

Network Drives and Laptop Encryption for Macs Now Available

Dear HSPH Faculty and Staff,

The Department of Information Technology is launching two important Apple Macintosh (Mac) projects:

  1. Providing Mac access to Novell network drives (P, S, and other drives)
  2. Encrypting all Harvard-owned Mac laptops using Credant endpoint encryption

About Network Drive Access

With a Novell product called Kanaka, we are now able to connect your Harvard-owned Mac laptop and desktop directly to the HSPH network drives, similar to a Windows-based computer with Novell. This will give you direct access to your P: drive (personal drive), your department S: drive (shared drive), and any other network drives to which you may have access.

Additionally, with an HSPH VPN account, you can connect to the network drives on a Mac laptop when you are not on the campus.

The Novell Kanaka installation only takes a few minutes and is free; however, there are some minimum requirements that must be met before we can connect your computer to the network:

  1. Mac OS X Version 10.7.5 or 10.8.2
    Your Mac’s operating system must be Lion (OS X Version 10.7.5) or Mountain Lion (10.8.2) If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.
  2. Laptop Encryption
    If the Mac is a laptop, encryption is a requirement. Network drive access will only be established after the laptop has been encrypted.

About Laptop Encryption

Full disk encryption is an important step in protecting confidential information and has now been mandated by Harvard University.

There will be no charge to encrypt your laptop. It will be provided free as a service of the Department of Information Technology.

(The encryption process also requires Mac OS X Lion (10.7.5) or Mountain Lion (10.8.2).  If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.)

All new Mac laptops will be encrypted when they are brought to the Helpdesk for setup.

For more information on the Credant Endpoint Encryption Project, please visit http://www.hsph.harvard.edu/information-technology/credant.

For more information on the University’s Enterprise Security policies, please visit: http://www.security.harvard.edu/enterprise-security-policy.

Scheduling

Christopher Cahill, our Help Desk Manager, will be contacting department administrators and individual users in the coming weeks to schedule setting up network access and/or laptop encryption.

If you would like to be put on our upgrade list, please email encryption@hsph.harvard.edu.  Please include if you have an iMac and/or Mac laptop and the current operating system of the computer(s) (see About this Mac in the menu bar).

We will then contact you to schedule the installations.  With more than 200 Macs at HSPH, we appreciate your patience during the rollout.

We hope that this offering will begin to bridge the gap in support for Apple/Mac products at HSPH.

Thank you,
HSPH Department of Information Technology

Doubleheader in HSPH Leadership Studio This Morning

IT and Division of Policy Translation and Leadership Development staff are busy preparing back-to-back events this morning in the HSPH Leadership Studio.

Decision-Making: Voices from the Field

March 6, 2013, 10:30 to 11:30

Speakers:

Rafael Bengoa
Former Minister of Health and Consumer Affairs
Basque Country, Spain

Thomas Zeltner
Special Envoy of the Director-General in Finance, World Health Organization
Former Secretary of State for Health, Switzerland

On-demand video will be available later this week.

Forum at HSPH

Live webcast in collaboration with the Huffington Post begins at 12:30 pm to 1:30 pm.

Celebration with the Stars

The Department of Information Technology is pleased to have a number of employees being recognized at this year’s Celebration with the Stars. 

The event will be held on February 28, 2013 at 2:30, in the Kresge cafeteria.

IT’s 2013 Honorees

5 year milestone
Patrick Creedon, senior user support specialist
Erin Breen Provensal, instructional technologist

10 year milestone
Christopher Riley, video specialist
Anne Marie Stathis, SIS support specialist

15 year milestone
Chris Ternan, Webmaster

Thank you to all for your dedicated service!

Last Year’s Event

Watch a slideshow from last year’s Celebration with the Stars event!

 

MS Outlook Quick Start Guides Available

The Department of Information Technology has Microsoft Outlook 2010 quickstart guides available for the community at the Helpdesk.

These handy how-to guides provide 6 pages of information on common tasks such as:

  • managing mail,
  • using your calendar,
  • creating and assigning tasks,
  • creating and managing contacts

It also contains a panel of Outlook keyboard short-cuts.

Please stop by the Helpdesk, Kresge LL15, to grab one for you or a handful for your group!

New Spring Coop: Lawrence Manigault

We are pleased to welcome a new coop this spring from Roxbury Community College, Lawrence Manigault.  This placement is part of a new partnership coordinated by the HSPH Office of Human Resources.  Lawrence is our third coop with Hansel Ruiz and  Moses Mokuolu completing assignments in the fall.

Lawrence will work 10-12 hours each week providing computer support to the community at the Helpdesk, as well as in the field, with support and training provided by our User Services team.

He is a candidate for an associate degree in information systems technology and has outstanding technical skills.

Lawrence Manigault

Please join us in welcoming Lawrence to our technical staff and to the HSPH community!