Category Archives: User Services

New Staff Member: Dylan O’Connell

The HSPH Department of Information Technology welcomes new hire Dylan O’Connell. Dylan will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. He replaces Nate Varney, who left the User Services team for a promotion with the our server team.

Dylan is a graduate of Tufts University, where he earned a bachelor of science in physics.   While a student, Dylan spent 3+ years at Tufts University IT, working as a support technician at their main computer laboratories.  He has extensive experience with front-line technical support, computer and printer troubleshooting, and audio-visual equipment.

We are excited about Dylan’s technical and customer service skills.   He brings great support experience in an academic setting to HSPH.

Dylan O'Connell

 

Please join us in welcoming Dylan to our technical staff and to the HSPH community!

Interesting fact: Dylan had two outstanding internships while at Tufts.  He first worked a summer at the NASA Jet Propulsion Laboratory in Pasadena, CA, including imaging work on satellites orbiting Jupiter.  Later, he worked at Rhode Island Hospital’s Department of Radiation Oncology on smartphone applications to reduce treatment errors with safety checklists and information sharing.

Announcing Microsoft Lync

Dear HSPH Faculty and Staff,

Are you interested in desktop video conferencing with others at HSPH and Harvard?

Are there times when instant messaging (IM) would be quicker and more efficient than email exchanges?

Would you like to quickly share your desktop for more effective collaboration?

The Department of Information Technology is pleased to announce the rollout of a new product called Microsoft Lync.  Lync is an easy-to-use software that integrates with Outlook and Office 2010 and offers the following features:

  • Instant Messaging (replaces GroupWise Messenger)
  • Multipoint desktop video conferencing (requires desktop video camera)
  • Desktop sharing
  • Presence (shows your and other’s current status integrating with Outlook calendar)

Product Information Sessions

The HSPH Helpdesk will host product demonstration on:

  • January 15, 12:00 to 1:00 pm, Kresge 110

If your department would like a demonstration at an upcoming meeting, please have your administrator contact Chris Cahill, User Services Manager, ctcahill@hsph.harvard.edu.

Cost
Lync is offered free of charge to all HSPH faculty and staff.

Installation
It takes just a few minutes to install!

Directions may be found at:  http://www.hsph.harvard.edu/administrative-offices/information-technology/hsph-it-policies/ms-lync-messenger/index.html

We encourage users to try the product in workgroups to test out features.

Further Product Information
For further product information, please visit the Microsoft product page at http://lync.microsoft.com/en-us/what-is-lync/Pages/what-is-lync.aspx

Microsoft has also made available an excellent video library of product uses and case studies at: http://lync.microsoft.com/en-us/resources/pages/resources.aspx?title=product-videos

We hope that the community will find this new tool helpful for collaboration.

Thank you,
HSPH Helpdesk

HSPH IT Welcomes Fall Coops

We are pleased to welcome two coops this fall from Roxbury Community College, Hansel Ruiz and  Moses Mokuolu.  This placement is part of a new partnership coordinated by the HSPH Office of Human Resources.

Hansel and Moses will work ~10-12 hours each per week.  They are both candidates for an associate degree in Information System Technology and have outstanding technical skills.  They will provide computer support to the community at the Helpdesk as well as in the field with support and training provided by our User Services team.

New HSPH coop Hansel Ruiz

New HSPH coop Moses Mokuolo

New Computers Coming Soon to Labs

Over the next two weeks, the Department of Information Technology will be refreshing all computers in our computer laboratories and computer classrooms.

Classrooms to be upgraded include:

  • Kresge LL19
  • Kresge LL10
  • Kresge LL6
  • Kresge 209
  • Kresge 210
  • Kresge 213
  • Landmark Center
  • Shattuck House

Later this summer, we will be upgrading most printers ahead of the academic year.

Global Climate Change Course Offering

During the Spring 2 semester, HSPH is collaborating with Harvard’s Extension School on a distance learning pilot.  The course on global climate change is taught by Professor Aaron Bernstein and a number of guest lecturers.  The pilot offers the course both as a residential course at HSPH and also as a distance learning course through the Harvard Extension School.

The course uses a mixture of equipment from HSPH and from Extension School.  As part of this pilot, we installed some additional production lighting and audio equipment in Kresge G2 to improve overall production quality.

Professor Bernstein introduces the course at the first session.

Extension School students may view lectures either live or on-demand.

On the technical-side, HSPH’s Sarah Bearse, Christopher Riley, Mike Demarco and Erin Leveille are working with Division of Continuing Education colleagues Christian Wisewarver, Rod Linheim, and James Peregrino on the project.

 

Live from the HSPH Leadership Studio

Professor Walter Willett appeared on both ABC and CBS national news programming this week.  The recordings conveniently took place live from the HSPH Leadership Studio on Kresge 10th Floor.

CBS News Link

View News Reports:

Soda a day may lead to heart attacks in men, CBS News

Is Red Meat Hazardous to Your Health?, ABC News

The studio productions were staffed by Department of Information Technology’s Sarah Bearse and Christopher Riley.

 

 

Friday Outlook Follow-Ups

Did you miss training?  Or do you have a few follow-up questions on specific items after being migrated to Outlook?
“Friday Follow-ups” will be held in Kresge LL10 on the following dates and times:
  • Friday, March 16, 10 am to noon
  • Friday, March 30,  12 noon to 2 pm
  • Friday, April 13,  12 noon to 2 pm
  • Friday, April 27,  3 pm to 5 pm

An IT staff member will be on hand to answer general Outlook FAQs on an individual basis or on the room’s projection screen where appropriate.

Please bring your questions for these walk-in sessions.

Complete information on the email migration project may be found at: http://hsph.me/outlook

TODAY: Watch Live Forum Webcast

FIGHTING THE CLOCK: How America’s Sleep Deficit is Damaging Longterm Health

Presented in Collaboration with The Huffington Post

  • Date: Tuesday, March 6
  • Time: 2-3 PM ET
  • Watch at www.ForumHSPH.org and share the link with your colleagues.

PARTICIPATE DURING THE LIVE WEBCAST

Join the live chat at 1:30 p.m. ET, which will be featured on The Forum’s Fighting the Clock: How America’s Sleep Deficit is Damaging Longterm Health web page. We’ll also be live-tweeting from @ForumHSPH.

MODERATOR

  • Alana B. Elias Kornfeld, Editor In Chief, Healthy Living, The Huffington Post

EXPERT PARTICIPANTS

  • Charles Czeisler, Chief, Division of Sleep Medicine at Brigham and Women’s Hospital; Professor of Sleep Medicine, Harvard Medical School
  • Susan Redline, Professor of Sleep Medicine, Harvard Medical School; Director, Programs in Sleep and Cardiovascular Medicine and Sleep Medicine Epidemiology, Brigham and Women’s Hospital and Beth Israel Deaconess Medical Center
  • Frank Hu, Professor of Nutrition and Epidemiology, Harvard School of Public Health
  • Lucian Leape, Chair, Lucian Leape Institute at the National Patient Safety Foundation, and Adjunct Professor of Health Policy, Harvard School of Public Health

American society conspires against the need for sleep. Children set off for school before many workdays begin. Tough financial times push cash-strapped workers into seeking multiple jobs. Shift work conflicts with the body’s natural clock. Hard-charging executives push themselves to work long hours. The cost is more than fatigue. Sleep deprivation has been associated with a myriad of health problems, including increased risk of obesity, diabetes, high blood pressure, heart attack, stroke and depression. Cognitive abilities decline as people tire. Risky behavior, such as driving while deeply fatigued, can put others in harm’s way. This Forum event — held just days before the country will lose an hour of sleep due to daylight saving time — will explore what we mean by “sleep deprivation,” what happens in tired brains and bodies, what are the longterm health risks for children and adults, and what kinds of policies should be considered for schools and businesses to protect health. And a good night’s sleep.

Migration Team Additions to IT Staff

The Department of Information Technology is pleased to welcome three migration team staff members, Dulex Cherenfant and Marc Narcisse.  These staff members will be with us through the email migration and will work in the field getting users up and running on their migration day.  All have outstanding experience with Microsoft Outlook and mobile devices.

Dulex Cherenfant
Dulex joins the staff fresh off a Microsoft Outlook migration at another organizationHe is A+ computer-certified, has a computer support technician diploma, and has earned several other computer certifications.  He has outstanding customer service skills.

Marc Narcisse
Marc rejoins the HSPH staff after being a Year Up Boston intern for us in 2010-2011.  Marc has excellent general computer skills and is familiar with the HSPH Helpdesk operation.  As an intern, he was a top performer in closing tickets.  We welcome him back to HSPH.

For more information on the email project, please visit http://hsph.me/outlook.

 

Computer Maintenance on Thursday Evening

Update: All maintenance was successfully completed.

On Thursday, February 16, 2012, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HSPH Unix server
  • Microsoft Outlook/Exchange (for migrated users)

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 03/15/2012
  • 04/12/2012
  • 05/13/2012 – Sunday, due to Academic Calendar