Category Archives: User Services

Announcing Microsoft Lync

Dear HSPH Faculty and Staff,

Are you interested in desktop video conferencing with others at HSPH and Harvard?

Are there times when instant messaging (IM) would be quicker and more efficient than email exchanges?

Would you like to quickly share your desktop for more effective collaboration?

The Department of Information Technology is pleased to announce the rollout of a new product called Microsoft Lync.  Lync is an easy-to-use software that integrates with Outlook and Office 2010 and offers the following features:

  • Instant Messaging (replaces GroupWise Messenger)
  • Multipoint desktop video conferencing (requires desktop video camera)
  • Desktop sharing
  • Presence (shows your and other’s current status integrating with Outlook calendar)

Product Information Sessions

The HSPH Helpdesk will host product demonstration on:

  • January 15, 12:00 to 1:00 pm, Kresge 110

If your department would like a demonstration at an upcoming meeting, please have your administrator contact Chris Cahill, User Services Manager,

Lync is offered free of charge to all HSPH faculty and staff.

It takes just a few minutes to install!

Directions may be found at:

We encourage users to try the product in workgroups to test out features.

Further Product Information
For further product information, please visit the Microsoft product page at

Microsoft has also made available an excellent video library of product uses and case studies at:

We hope that the community will find this new tool helpful for collaboration.

Thank you,
HSPH Helpdesk

HSPH IT Welcomes Fall Coops

We are pleased to welcome two coops this fall from Roxbury Community College, Hansel Ruiz and  Moses Mokuolu.  This placement is part of a new partnership coordinated by the HSPH Office of Human Resources.

Hansel and Moses will work ~10-12 hours each per week.  They are both candidates for an associate degree in Information System Technology and have outstanding technical skills.  They will provide computer support to the community at the Helpdesk as well as in the field with support and training provided by our User Services team.

New HSPH coop Hansel Ruiz

New HSPH coop Moses Mokuolo

New Computers Coming Soon to Labs

Over the next two weeks, the Department of Information Technology will be refreshing all computers in our computer laboratories and computer classrooms.

Classrooms to be upgraded include:

  • Kresge LL19
  • Kresge LL10
  • Kresge LL6
  • Kresge 209
  • Kresge 210
  • Kresge 213
  • Landmark Center
  • Shattuck House

Later this summer, we will be upgrading most printers ahead of the academic year.

Global Climate Change Course Offering

During the Spring 2 semester, HSPH is collaborating with Harvard’s Extension School on a distance learning pilot.  The course on global climate change is taught by Professor Aaron Bernstein and a number of guest lecturers.  The pilot offers the course both as a residential course at HSPH and also as a distance learning course through the Harvard Extension School.

The course uses a mixture of equipment from HSPH and from Extension School.  As part of this pilot, we installed some additional production lighting and audio equipment in Kresge G2 to improve overall production quality.

Professor Bernstein introduces the course at the first session.

Extension School students may view lectures either live or on-demand.

On the technical-side, HSPH’s Sarah Bearse, Christopher Riley, Mike Demarco and Erin Leveille are working with Division of Continuing Education colleagues Christian Wisewarver, Rod Linheim, and James Peregrino on the project.


Live from the HSPH Leadership Studio

Professor Walter Willett appeared on both ABC and CBS national news programming this week.  The recordings conveniently took place live from the HSPH Leadership Studio on Kresge 10th Floor.

CBS News Link

View News Reports:

Soda a day may lead to heart attacks in men, CBS News

Is Red Meat Hazardous to Your Health?, ABC News

The studio productions were staffed by Department of Information Technology’s Sarah Bearse and Christopher Riley.



Friday Outlook Follow-Ups

Did you miss training?  Or do you have a few follow-up questions on specific items after being migrated to Outlook?
“Friday Follow-ups” will be held in Kresge LL10 on the following dates and times:
  • Friday, March 16, 10 am to noon
  • Friday, March 30,  12 noon to 2 pm
  • Friday, April 13,  12 noon to 2 pm
  • Friday, April 27,  3 pm to 5 pm

An IT staff member will be on hand to answer general Outlook FAQs on an individual basis or on the room’s projection screen where appropriate.

Please bring your questions for these walk-in sessions.

Complete information on the email migration project may be found at:

TODAY: Watch Live Forum Webcast

FIGHTING THE CLOCK: How America’s Sleep Deficit is Damaging Longterm Health

Presented in Collaboration with The Huffington Post

  • Date: Tuesday, March 6
  • Time: 2-3 PM ET
  • Watch at and share the link with your colleagues.


Join the live chat at 1:30 p.m. ET, which will be featured on The Forum’s Fighting the Clock: How America’s Sleep Deficit is Damaging Longterm Health web page. We’ll also be live-tweeting from @ForumHSPH.


  • Alana B. Elias Kornfeld, Editor In Chief, Healthy Living, The Huffington Post


  • Charles Czeisler, Chief, Division of Sleep Medicine at Brigham and Women’s Hospital; Professor of Sleep Medicine, Harvard Medical School
  • Susan Redline, Professor of Sleep Medicine, Harvard Medical School; Director, Programs in Sleep and Cardiovascular Medicine and Sleep Medicine Epidemiology, Brigham and Women’s Hospital and Beth Israel Deaconess Medical Center
  • Frank Hu, Professor of Nutrition and Epidemiology, Harvard School of Public Health
  • Lucian Leape, Chair, Lucian Leape Institute at the National Patient Safety Foundation, and Adjunct Professor of Health Policy, Harvard School of Public Health

American society conspires against the need for sleep. Children set off for school before many workdays begin. Tough financial times push cash-strapped workers into seeking multiple jobs. Shift work conflicts with the body’s natural clock. Hard-charging executives push themselves to work long hours. The cost is more than fatigue. Sleep deprivation has been associated with a myriad of health problems, including increased risk of obesity, diabetes, high blood pressure, heart attack, stroke and depression. Cognitive abilities decline as people tire. Risky behavior, such as driving while deeply fatigued, can put others in harm’s way. This Forum event — held just days before the country will lose an hour of sleep due to daylight saving time — will explore what we mean by “sleep deprivation,” what happens in tired brains and bodies, what are the longterm health risks for children and adults, and what kinds of policies should be considered for schools and businesses to protect health. And a good night’s sleep.

Migration Team Additions to IT Staff

The Department of Information Technology is pleased to welcome three migration team staff members, Dulex Cherenfant and Marc Narcisse.  These staff members will be with us through the email migration and will work in the field getting users up and running on their migration day.  All have outstanding experience with Microsoft Outlook and mobile devices.

Dulex Cherenfant
Dulex joins the staff fresh off a Microsoft Outlook migration at another organizationHe is A+ computer-certified, has a computer support technician diploma, and has earned several other computer certifications.  He has outstanding customer service skills.

Marc Narcisse
Marc rejoins the HSPH staff after being a Year Up Boston intern for us in 2010-2011.  Marc has excellent general computer skills and is familiar with the HSPH Helpdesk operation.  As an intern, he was a top performer in closing tickets.  We welcome him back to HSPH.

For more information on the email project, please visit


Computer Maintenance on Thursday Evening

Update: All maintenance was successfully completed.

On Thursday, February 16, 2012, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HSPH Unix server
  • Microsoft Outlook/Exchange (for migrated users)

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 03/15/2012
  • 04/12/2012
  • 05/13/2012 – Sunday, due to Academic Calendar

New Year, New Email

Dear HSPH Community,

As many of you know, the School is planning to convert from our existing GroupWise e-mail system to Microsoft Outlook 2010 over the course of the next six months.   We invite you to attend a general overview session about our migration plans, which will be held in Kresge G-1 on February 3, from 1-2 p.m.   We will also be holding detailed meetings with each Department as the time for its conversion gets closer.  In the meanwhile, we wanted to share our overall approach and proposed timeline with you.

Below find links to 2 documents (PIN-enabled) you may wish to review.

  1. The first document provides a more technical description for what to expect during the conversion and some of the expected impacts the conversion may have on users.   As members of the University Outlook platform, we will need to conform to university guidelines regarding such things as attachment size, mailbox size, and mobile device connectivity.  VIEW ATTACHMENT 1
  2. The second document outlines the current proposed conversion schedule.   We will begin meeting with Departments several weeks prior to the conversion to go over the actual migration process with you, your training dates, etc. VIEW SCHEDULE

There are a number of things you can do to assist in making this a smooth transition.  To the extent that you have time, we would appreciate it if you could begin to:

  • Review your e-mail folders and please consider deleting items you no longer need.  Overall, the new default mailbox size will be 5 GB, with a maximum system limit of 25 GB. We will identify and contact users who have email in excess of this limitation.
  • We will not be able to migrate e-mails with attachment sizes over 40 MB.  We will be contacting users who currently exceed this limit, to assist with an alternative solution.
  • We ask all users to fill out a brief survey of your email environment at:

Student email accounts will be migrated to a university contracted GMAIL system (for students) which provides students with a Harvard email account for life, at no cost.  Student accounts will be migrated separately in 3 waves:

  • new students’ accounts for Summer/Fall 2012 will be created in GMAIL;
  • graduating students will remain on GroupWise until after Commencement; and
  • continuing students will be migrated to GMAIL after the completion of the faculty and staff migrations.

You should look for more information to be coming your way from the I/T Dept. over the coming weeks and months, as we work to migrate the entire school with a minimum disruption to your normal daily activities and email usage.  Please check our HSPH email migration website regularly for the latest updates and helpful information about this project:

Thank you in advance for your patience and understanding during this major I/T endeavor.

Taso Markatos
Chief for Information Technology