Category Archives: User Services

Network Drives and Laptop Encryption for Macs Now Available

Dear HSPH Faculty and Staff,

The Department of Information Technology is launching two important Apple Macintosh (Mac) projects:

  1. Providing Mac access to Novell network drives (P, S, and other drives)
  2. Encrypting all Harvard-owned Mac laptops using Credant endpoint encryption

About Network Drive Access

With a Novell product called Kanaka, we are now able to connect your Harvard-owned Mac laptop and desktop directly to the HSPH network drives, similar to a Windows-based computer with Novell. This will give you direct access to your P: drive (personal drive), your department S: drive (shared drive), and any other network drives to which you may have access.

Additionally, with an HSPH VPN account, you can connect to the network drives on a Mac laptop when you are not on the campus.

The Novell Kanaka installation only takes a few minutes and is free; however, there are some minimum requirements that must be met before we can connect your computer to the network:

  1. Mac OS X Version 10.7.5 or 10.8.2
    Your Mac’s operating system must be Lion (OS X Version 10.7.5) or Mountain Lion (10.8.2) If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.
  2. Laptop Encryption
    If the Mac is a laptop, encryption is a requirement. Network drive access will only be established after the laptop has been encrypted.

About Laptop Encryption

Full disk encryption is an important step in protecting confidential information and has now been mandated by Harvard University.

There will be no charge to encrypt your laptop. It will be provided free as a service of the Department of Information Technology.

(The encryption process also requires Mac OS X Lion (10.7.5) or Mountain Lion (10.8.2).  If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.)

All new Mac laptops will be encrypted when they are brought to the Helpdesk for setup.

For more information on the Credant Endpoint Encryption Project, please visit

For more information on the University’s Enterprise Security policies, please visit:


Christopher Cahill, our Help Desk Manager, will be contacting department administrators and individual users in the coming weeks to schedule setting up network access and/or laptop encryption.

If you would like to be put on our upgrade list, please email  Please include if you have an iMac and/or Mac laptop and the current operating system of the computer(s) (see About this Mac in the menu bar).

We will then contact you to schedule the installations.  With more than 200 Macs at HSPH, we appreciate your patience during the rollout.

We hope that this offering will begin to bridge the gap in support for Apple/Mac products at HSPH.

Thank you,
HSPH Department of Information Technology

Doubleheader in HSPH Leadership Studio This Morning

IT and Division of Policy Translation and Leadership Development staff are busy preparing back-to-back events this morning in the HSPH Leadership Studio.

Decision-Making: Voices from the Field

March 6, 2013, 10:30 to 11:30


Rafael Bengoa
Former Minister of Health and Consumer Affairs
Basque Country, Spain

Thomas Zeltner
Special Envoy of the Director-General in Finance, World Health Organization
Former Secretary of State for Health, Switzerland

On-demand video will be available later this week.

Forum at HSPH

Live webcast in collaboration with the Huffington Post begins at 12:30 pm to 1:30 pm.

Celebration with the Stars

The Department of Information Technology is pleased to have a number of employees being recognized at this year’s Celebration with the Stars. 

The event will be held on February 28, 2013 at 2:30, in the Kresge cafeteria.

IT’s 2013 Honorees

5 year milestone
Patrick Creedon, senior user support specialist
Erin Breen Provensal, instructional technologist

10 year milestone
Christopher Riley, video specialist
Anne Marie Stathis, SIS support specialist

15 year milestone
Chris Ternan, Webmaster

Thank you to all for your dedicated service!

Last Year’s Event

Watch a slideshow from last year’s Celebration with the Stars event!


MS Outlook Quick Start Guides Available

The Department of Information Technology has Microsoft Outlook 2010 quickstart guides available for the community at the Helpdesk.

These handy how-to guides provide 6 pages of information on common tasks such as:

  • managing mail,
  • using your calendar,
  • creating and assigning tasks,
  • creating and managing contacts

It also contains a panel of Outlook keyboard short-cuts.

Please stop by the Helpdesk, Kresge LL15, to grab one for you or a handful for your group!

New Spring Coop: Lawrence Manigault

We are pleased to welcome a new coop this spring from Roxbury Community College, Lawrence Manigault.  This placement is part of a new partnership coordinated by the HSPH Office of Human Resources.  Lawrence is our third coop with Hansel Ruiz and  Moses Mokuolu completing assignments in the fall.

Lawrence will work 10-12 hours each week providing computer support to the community at the Helpdesk, as well as in the field, with support and training provided by our User Services team.

He is a candidate for an associate degree in information systems technology and has outstanding technical skills.

Lawrence Manigault

Please join us in welcoming Lawrence to our technical staff and to the HSPH community!

New Staff Member: Dylan O’Connell

The HSPH Department of Information Technology welcomes new hire Dylan O’Connell. Dylan will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. He replaces Nate Varney, who left the User Services team for a promotion with the our server team.

Dylan is a graduate of Tufts University, where he earned a bachelor of science in physics.   While a student, Dylan spent 3+ years at Tufts University IT, working as a support technician at their main computer laboratories.  He has extensive experience with front-line technical support, computer and printer troubleshooting, and audio-visual equipment.

We are excited about Dylan’s technical and customer service skills.   He brings great support experience in an academic setting to HSPH.

Dylan O'Connell


Please join us in welcoming Dylan to our technical staff and to the HSPH community!

Interesting fact: Dylan had two outstanding internships while at Tufts.  He first worked a summer at the NASA Jet Propulsion Laboratory in Pasadena, CA, including imaging work on satellites orbiting Jupiter.  Later, he worked at Rhode Island Hospital’s Department of Radiation Oncology on smartphone applications to reduce treatment errors with safety checklists and information sharing.

Announcing Microsoft Lync

Dear HSPH Faculty and Staff,

Are you interested in desktop video conferencing with others at HSPH and Harvard?

Are there times when instant messaging (IM) would be quicker and more efficient than email exchanges?

Would you like to quickly share your desktop for more effective collaboration?

The Department of Information Technology is pleased to announce the rollout of a new product called Microsoft Lync.  Lync is an easy-to-use software that integrates with Outlook and Office 2010 and offers the following features:

  • Instant Messaging (replaces GroupWise Messenger)
  • Multipoint desktop video conferencing (requires desktop video camera)
  • Desktop sharing
  • Presence (shows your and other’s current status integrating with Outlook calendar)

Product Information Sessions

The HSPH Helpdesk will host product demonstration on:

  • January 15, 12:00 to 1:00 pm, Kresge 110

If your department would like a demonstration at an upcoming meeting, please have your administrator contact Chris Cahill, User Services Manager,

Lync is offered free of charge to all HSPH faculty and staff.

It takes just a few minutes to install!

Directions may be found at:

We encourage users to try the product in workgroups to test out features.

Further Product Information
For further product information, please visit the Microsoft product page at

Microsoft has also made available an excellent video library of product uses and case studies at:

We hope that the community will find this new tool helpful for collaboration.

Thank you,
HSPH Helpdesk

HSPH IT Welcomes Fall Coops

We are pleased to welcome two coops this fall from Roxbury Community College, Hansel Ruiz and  Moses Mokuolu.  This placement is part of a new partnership coordinated by the HSPH Office of Human Resources.

Hansel and Moses will work ~10-12 hours each per week.  They are both candidates for an associate degree in Information System Technology and have outstanding technical skills.  They will provide computer support to the community at the Helpdesk as well as in the field with support and training provided by our User Services team.

New HSPH coop Hansel Ruiz

New HSPH coop Moses Mokuolo

New Computers Coming Soon to Labs

Over the next two weeks, the Department of Information Technology will be refreshing all computers in our computer laboratories and computer classrooms.

Classrooms to be upgraded include:

  • Kresge LL19
  • Kresge LL10
  • Kresge LL6
  • Kresge 209
  • Kresge 210
  • Kresge 213
  • Landmark Center
  • Shattuck House

Later this summer, we will be upgrading most printers ahead of the academic year.

Global Climate Change Course Offering

During the Spring 2 semester, HSPH is collaborating with Harvard’s Extension School on a distance learning pilot.  The course on global climate change is taught by Professor Aaron Bernstein and a number of guest lecturers.  The pilot offers the course both as a residential course at HSPH and also as a distance learning course through the Harvard Extension School.

The course uses a mixture of equipment from HSPH and from Extension School.  As part of this pilot, we installed some additional production lighting and audio equipment in Kresge G2 to improve overall production quality.

Professor Bernstein introduces the course at the first session.

Extension School students may view lectures either live or on-demand.

On the technical-side, HSPH’s Sarah Bearse, Christopher Riley, Mike Demarco and Erin Leveille are working with Division of Continuing Education colleagues Christian Wisewarver, Rod Linheim, and James Peregrino on the project.