The Department of Information Technology was pleased to provide technical and video production support for Tedxhsph, held on Monday, September 20, 2010. This was HSPH’s first Tedx event. Tedxhsph was organized by Guy Harling, HSPH student government president; Amy Cohen, manager of the instructional computing facility; Cecil Haverkamp, coordinator of strategic partnerships and global health practice, and Michelle Bell, assistant dean for educational programs.
A classroom of students and faculty watched a live webstream entitled “The Future We Make” from the Bill and Melinda Gates Foundation.
After this program from New York City, HSPH students and faculty from HSPH and Harvard Kennedy School engaged in a lively discussion which was videotaped in high definition for on-demand viewing. The HSPH portion of the event was moderated by Stephen Marks, François-Xavier Bagnoud Professor of Health and Human Rights.
HSPH technical support was provided by Sarah Bearse, audio visual systems engineer and group leader; Christopher Riley, video production specialist; and David Shelton, user support specialist.
On September 16, 2010, the Department of Information Technology upgraded its spam and virus filtering applications to the latest version of Barracuda Network’s product.
All users should be aware of one key change. You will be required to enter your entire email address (e.g., firstname.lastname@example.org) as your username instead of your HSPH Edirectory username (e.g., jdoe). The new version continues to send you a daily email and has all the same features as the former version.
Visit your email quarantine: https://quarantine.sph.harvard.edu
Username: your hsph email address (email@example.com)
Password: your local HSPH Edirectory password (same as email, Novell login, etc.)
Please do not hesitate to contact us at firstname.lastname@example.org if you have any questions or problems.
The Department of Information Technology is pleased to offer extended Help Desk phone hours beginning on Monday September 20, 2010.
We hope that the extended support hours will provide the HSPH community with a resource for emergency computer questions and issues.
- Monday to Friday 6 pm to 9 pm
- Saturday 10 am to 1 pm
Emergency phone number
- We will evaluate this new service at the end of the fall semester.
- A Helpdesk ticket will be created for any issues that cannot be resolved over the phone and issues will be addressed on the next business day.
- Regular business hours for the Help Desk are 8 am to 6 pm from Monday to Friday. The Help Desk can be reached at 432-HELP.
- Emergency support hours will not be available on University holidays.
- All systems of HSPH (email, server, web and application servers, network) are monitored 24-7-365 by network and server administrators through an automated pager system.
The HSPH Department of Information Technology welcomes full-time intern, Marc Narcisse. Marc will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community through January 2011.
Marc replaces Kianna Perry who successfully completed her internship and has begun full-time work at another college. Marc is a Year-Up Boston intern. At Year Up, he successfully completed their outstanding computer technician curriculum which included training in MS Office, desktop imaging, virus scanning, and troubleshooting computer hardware.
Photo by David Shelton
Please join us in welcoming Marc to our technical staff and to the HSPH community!
An important email about Microsoft updates was distributed to all faculty and staff on August 26, 2010.
A copy of the email may be found in our internal documents (PIN-enabled) at:
The HSPH Department of Information Technology welcomes full-time coop, Lawrence Tai. Lawrence will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. Lawrence replaces Nick Wong who has completed his internship and returned to school.
Lawrence is a current senior at Northeastern University where he is studying business administration and finance. Previously, Lawrence worked as a coop at State Street Global Advisors where he was a member of their computer and engineering team. He brings outstanding technical skills and customer support experience to HSPH.
Photo by David Shelton
Please join us in welcoming Lawrence to our technical staff and to the HSPH community!
Interesting fact: Lawrence is from Hong Kong and is fluent in Chinese and Mandarin.
We are pleased to announce the promotion of Nathan Varney from User Support Associate to Senior User Support Associate.
Nate joined the User Services team one year ago and has quickly become a key technical resource in the department.
Nate led the development of new HSPH computer images for all models of Dell computers, rebuilt our computer laboratory PC image, and has been instrumental in our laptop encyrption project. He also has excellent audio-visual skills and has provided oustanding support to Sarah Bearse, audio-visual systems engineer and group leader for media services, in a number of major upgrades. These include the renovations of Kresge G2, Kresge G3, FXB G11, FXB G12, and FXB G13.
Please join us in congratulating Nate!
If any summer students need assistance regarding the MyHSPH Portal or Course iSites over the July 4 holiday period (July 3 – July 5), please contact any of the following people:
For the past 6 months, the User Services staff have been encrypting HSPH-owned Windows laptops in order to meet the new university security mandates.
For the final phase of this process, we are asking any faculty and staff who still have not had their laptops encrypted to contact us directly to set up an encryption appointment.
If you could please email us at email@example.com with the most convenient
days for us to encrypt your laptop, we will get back to you with a confirmed time. Since the encryption takes 24 hours, any laptops brought in on a Friday will be kept until Monday. If your laptop has already been encrypted, you do not need to reply.
Please feel free to contact the Helpdesk at 432-HELP if you have any questions.
Thank you and have a great day!
The HSPH Department of Information Technology is pleased to announce HSPH’s participation in the Microsoft Home Use Program (HUP).
This provision in the University’s Microsoft enterprise license, allows HSPH faculty and staff to purchase:
- Microsoft Office 2007 for PC
- Microsoft Offce 2008 for Mac
- Microsoft Project 2007
- Microsoft Visio 2007
for personal home use on non-Harvard owned machines at deep discounts.
For costs and purchasing information please visit:
Harvard/Microsoft at Home (HSPH only, Pin-protected)