Category Archives: User Services

New Staff Member: Kofi Baffour Mireku

The HSPH Department of Information Technology welcomes new hire, Kofi Baffour Mireku.  Kofi will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. He replaces Julie Lantz who left HSPH to return to her hometown of Baltimore and for employment at Johns Hopkins School of Public Health.

Kofi has worked for the past two years in Las Vegas, NV.  First, he worked at the Wynn Resort, where he was part of a team that installed and tested hundreds of computers and systems throughout the new Wynn Encore casino from construction through the grand opening.  More recently, he worked at United Health Group where he provided phone support for healthcare professionals on hospital systems.

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Photo by David Shelton

We are excited by Kofi’s mix of technical and customer service skills and in a variety of settings.  He’s an A+ certified technician and has taken courses in both Cisco networking and Microsoft server technology.

Kofi worked previously at CVS-Caremark Headquarters in Rhode Island as an information systems technician.  At this position, he provided daily desktop support in a busy office setting. Kofi attended college at University of Rhode Island and Rhode Island College.  He plans to continue his studies here at Harvard.

Please join us in welcoming Kofi to our technical staff and to the HSPH community!

Interesting fact: Away from work, Kofi is an avid musician and enjoys playing drums.

Tedxhsph held September 20, 2010

The Department of Information Technology was pleased to provide technical and video production support for Tedxhsph, held on Monday, September 20, 2010.  This was HSPH’s first Tedx event.  Tedxhsph was organized by Guy Harling, HSPH student government president; Amy Cohen, manager of the instructional computing facility; Cecil Haverkamp, coordinator of strategic partnerships and global health practice, and Michelle Bell, assistant dean for educational programs.

A classroom of students and faculty watched a live webstream entitled “The Future We Make” from the Bill and Melinda Gates Foundation.

After this program from New York City, HSPH students and faculty from HSPH and Harvard Kennedy School engaged in a lively discussion which was videotaped in high definition for on-demand viewing.  The HSPH portion of the event was moderated by Stephen Marks, François-Xavier Bagnoud Professor of Health and Human Rights.

HSPH technical support was provided by Sarah Bearse, audio visual systems engineer and group leader; Christopher Riley, video production specialist; and David Shelton, user support specialist.

Email Quarantine Upgrade

On September 16, 2010, the Department of Information Technology upgraded its spam and virus filtering applications to the latest version of Barracuda Network’s product.

All users should be aware of one key change.  You will be required to enter your entire email address (e.g., jdoe@hsph.harvard.edu) as your username instead of your HSPH Edirectory username (e.g., jdoe).  The new version continues to send you a daily email and has all the same features as the former version.

Visit your email quarantine: https://quarantine.sph.harvard.edu
Username: your hsph email address (jsmith@hsph.harvard.edu)
Password: your local HSPH Edirectory password (same as email, Novell login, etc.)

Please do not hesitate to contact us at helpdesk@hsph.harvard.edu if you have any questions or problems.

New Emergency Phone Support Hours

patrick-desk.jpgThe Department of Information Technology is pleased to offer extended Help Desk phone hours beginning on Monday September 20, 2010.

We hope that the extended support hours will provide the HSPH community with a resource for emergency computer questions and issues.

Extended hours

  • Monday to Friday 6 pm to 9 pm
  • Saturday 10 am to 1 pm

Emergency phone number

617-515-5496

Notes:

  • We will evaluate this new service at the end of the fall semester.
  • A Helpdesk ticket will be created for any issues that cannot be resolved over the phone and issues will be addressed on the next business day.
  • Regular business hours for the Help Desk are 8 am to 6 pm from Monday to Friday.  The Help Desk can be reached at 432-HELP.
  • Emergency support hours will not be available on University holidays.
  • All systems of HSPH (email, server, web and application servers, network) are monitored 24-7-365 by network and server administrators through an automated pager system.

New IT Intern: Marc Narcisse

The HSPH Department of Information Technology welcomes full-time intern, Marc Narcisse. Marc will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community through January 2011. 

Marc replaces Kianna Perry who successfully completed her internship and has begun full-time work at another college. Marc is a Year-Up Boston intern.  At Year Up, he successfully completed their outstanding computer technician curriculum which included training in MS Office, desktop imaging, virus scanning, and troubleshooting computer hardware.

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Photo by David Shelton

Please join us in welcoming Marc to our technical staff and to the HSPH community!

New IT Coop: Lawrence Tai

The HSPH Department of Information Technology welcomes full-time coop, Lawrence Tai. Lawrence will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.  Lawrence replaces Nick Wong who has completed his internship and returned to school.

Lawrence is a current senior at Northeastern University where he is studying business administration and finance. Previously, Lawrence worked as a coop at State Street Global Advisors where he was a member of their computer and engineering team.  He brings outstanding technical skills and customer support experience to HSPH.

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Photo by David Shelton

Please join us in welcoming Lawrence to our technical staff and to the HSPH community!

Interesting fact: Lawrence is from Hong Kong and is fluent in Chinese and Mandarin.

Staff Promotion: Nate Varney

We are pleased to announce the promotion of Nathan Varney from User Support Associate to Senior User Support Associate.

Nate joined the User Services team one year ago and has quickly become a key technical resource in the department.

Nate led the development of new HSPH computer images for all models of Dell computers, rebuilt our computer laboratory PC image, and has been instrumental in our laptop encyrption project.  He also has excellent audio-visual skills and has provided oustanding support to Sarah Bearse, audio-visual systems engineer and group leader for media services, in a number of major upgrades.  These include the renovations of Kresge G2, Kresge G3, FXB G11, FXB G12, and FXB G13.

Please join us in congratulating Nate!

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Last Call for Laptop Encryption

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For the past 6 months, the User Services staff have been encrypting HSPH-owned Windows laptops in order to meet the new university security mandates.

For the final phase of this process, we are asking any faculty and staff who still have not had their laptops encrypted to contact us directly to set up an encryption appointment.

If you could please email us at helpdesk@hsph.harvard.edu with the most convenient
days
for us to encrypt your laptop, we will get back to you with a confirmed time.  Since the encryption takes 24 hours, any laptops brought in on a Friday will be kept until Monday. If your laptop has already been encrypted, you do not need to reply.

Please feel free to contact the Helpdesk at 432-HELP if you have any questions.

Thank you and have a great day!

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