Category Archives: User Services

Thank you for Attending Tech Day!

On March 17, 2010, the HSPH Information Technology Department hosted our first technology day in the Kresge Cafeteria Atrium.  Thank you for stopping by and visting with Dell, Polycom, and our staff. 

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User Services Mike Demarco (lower left) and Dell’s Peter Ton (upper left) show the new Dell laptop and desktop models available to the community through the University’s Dell contract.

Fred Sheahan of HSPH’s Instructional Computing Facility led a demonstration on the use of TurningPoint audience response systems.

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TODAY! Technology Day in Cafe on March 17, 2010

The HSPH Information Technology Department is pleased to host a technology day in the HSPH Kresge cafeteria atrium on March 17, 2010 from 11 am to 2 pm.

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During lunch, we’ll have tables set up in the cafeteria atrium where you can:

  • Test drive new computers and laptops from Dell and speak with one of Harvard’s Dell representatives
  • Speak with representatives from Polycom about video conferencing options.
  • Stop by and talk with our staff about new products.  Bring your questions!
  • Learn how to reserve and use our services including Webex web conferencing and Polycom video conferencing
  • Learn about Microsoft upgrades offered through the University Enterprise Agreement
  • Learn about upcoming training opportunities

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Secure File Transfer, Accellion at HSPH

The HSPH Information Technology Department is pleased to announce a secure way to transfer files which meets Harvard’s security mandates.  We have set up an Accellion appliance for community use.

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To request an account(s) for you or your group, please have your Department Administrator provide a list of users to the HSPH Helpdesk at 432-HELP or helpdesk@hsph.harvard.edu.  Users in the Office of Human Resources and Office of Financial Services have already been added to the system.

Accellion Quickstart Guide:

  • Accelion URL: http://accellion.sph.harvard.edu
  • Your login is your email address (i.e., jdoe@hsph.harvard.edu)
  • Your password is
    the same as your Novell/GroupWise password.
  • Each user is allowed 2 GBs space on the
    device.
  • Each file will remain for 7 days.
  • If you are exchanging files that contain high risk confidential information, please remember that retrieved files may not be stored locally on a laptop, desktop machine, or other local storage device.  They must be saved to personal or shared network drives (P:/ and S:/ drives).
  • Files which are saved to the
    Accellion server cannot be accessed or recovered by the IT department.
  • There is an excellent user guide available after you log into the secure file transfer website.

Screenshots:
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Additional information:

If you would like to any discuss security topics further, please feel free to contact Andy Ross, security manager, aross@hsph.harvard.edu, 432-1751.

New IT Intern: Kianna Perry

The HSPH Department of Information Technology welcomes full-time intern, Kianna Perry. Kianna will work in our User Services
Group and will provide helpdesk, desktop, classroom, and media services support to the community through July 2010.  

Kianna is a Year-Up Boston intern.  At Year Up, she successfully completed their outstanding computer technician curriculum which included training in MS Office, desktop imaging, virus scanning, and troubleshooting computer hardware. 

Kianna has quickly become a valuable team member closing helpdesk tickets, recording classes, and working on a number of projects including assisting in planning of our HSPH Technology Day on March 16, 2010.

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Photo by David Shelton

Please join us in welcoming Kianna to our technical staff and to the HSPH community!

Additional Excel and Powerpoint 2007 Courses Added

We are pleased to add two additional computer training courses in June to the spring training schedule.  The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly.  We had a number of requests for additional courses from the community.

Intermediate MS Excel 2007 will be taught on:

  • Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
  • Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209

Intermediate MS Powerpoint 2007 will be taught on:

  • Part I: Wednesday, June 16, 9 am to noon, Kresge 209
  • Part II: Wednesday, June 23, 9 am to noon, Kresge 209

The courses are offered free of charge and are conveniently located in Kresge Building
computer laboratories. 

There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.

Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm

Upgrade to Internet Explorer 7

It is time to retire Internet Explorer 6 (IE6).

Many people in the community are still using IE6.  Due to compatibility requirements of new MyHSPH portal software that the school will be launching later this spring, we recommend that all users upgrade to Internet Explorer 7.0 (IE7) as soon as possible. Other popular websites such as Google and Youtube are also phasing out IE6 support this month. 

Upgrading is easy and only takes 10-15 minutes.

If you need further assistance, please contact the Helpdesk at 432-HELP and we can walk you through it.

We are working on a means to efficiently push out an upgrade to the community.  However, due to the time required to do the install, we are currently recommending manual upgrades at your leisure.

NOTE: Although Internet Explorer 8  (IE8) is also available, IE7 is currently still the supported web browser for Central Administrative Systems
(Oracle Financial, HUBS, CREW, PeopleSoft, CAADS, GMAS, etc.).

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Spring Computer Training Courses

We are pleased to offer a spring series of computer training courses from March through June for HSPH faculty and staff.  The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.

Courses include:

  • New Features of Microsoft Office 2007 (multiple sessions)
  • Intermediate MS Excel 2007
  • Intermediate MS Powperpoint 2007
  • Beginner and Intermediate MS Project 2007
  • Adobe Captivate
  • Groupwise 8

To sign up for courses and to view course descriptions, please visit:

https://webapps.sph.harvard.edu/internal/computer-training/
MS Office 2007 upgrades are available to the community free of charge as part of the University’s Enterprise Microsoft agreement.  Because the Office 2007 user interface is different from previous versions of MS Office, we have set up training sessions
monthly from March through June to assist with the transition. 

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These courses are sponsored by the Information Technology Department and the Office of Human Resources.

If you have further questions, please contact the Helpdesk at 432-HELP.

IT Ticket Satisfation Survey

The Information Technology department values your input on our performance.  We aim to provide the best service possible to our users and, in order to do so, we need to know how our service rates to your standards.

We have launched the Ticket Satisfaction Survey to collect feedback from you and the rest of the community on every task that we help you with.

When you receive your email confirmation that your issues have been closed, there will be a link to login to our ticketing system. On this page, you will see all of your open and closed tickets. If you click on a closed ticket, you will be able to fill out the Ticket Satisfaction Survey to give us feedback on that particular ticket.

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Once you have clicked TICKET SATISFACTION SURVEY you will be able to fill out the survey.

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Give us a star rating for each of the areas and leave an option comment. It is that simple!

New IT Coop: Nicholas Wong

The HSPH Department of Information Technology welcomes full-time coop, Nicholas Wong. Nick will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.  

Nick is a current junior at Northeastern University where he is studying business managementHis interest in information technology was sparked by a course in information systems management.

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Photo by David Shelton

Please join us in welcoming Nick to our technical staff and to the HSPH community!

Interesting fact: Last spring in his previous coop assignment, Nick worked at Chinatown’s Kwong Kow chinese school as a teacher’s assistant.  He worked with students after school on homework assignments, language studies, and other activities.  Nick is fluent in Cantonese.

Dell Premier Website for HSPH Community

The HSPH Dell Premier site is now open!  

To view computer options and computer pricing, faculty and staff are invited to create a Dell Premier Account.

Creating a Dell Premier Account:

  1. Visit computers.harvard.edu site to establish a Dell Premier Account
  2. Click onI have not yet established my Harvard Premier Page account with Dell” if you do not already have a Dell Premier Account.
  3. Click on the HSPH link “Harvard School of Public Health (SPH) – SHOPPER STATUS
  4. Fill out the form to establish an account
  5. Success! 
  6. Visit http://premier.dell.com to view available models, create e-quotes and start shopping!

    If you need “purchaser privileges,” please contact your department administrator.  A purchaser is a departmental representative who can approve equotes.

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Important buying notes:

  • HSPH has selected 5 models as recommended machines based on community purchasing preferences over the past year. These include:
    • Latitude E6400 14.1″ inch laptop
    • Latitude E4200 12″ inch “ultralight” laptop
    • Latitude E4300 13″ inch “lightweight” laptop
    • Optiplex 960 small form factor “workhorse” desktop machine
    • Optiplex 960 minitower “workhorse” desktop machine
  • There are an additional 7 model models recommended by the University including a 15″ laptop, a tablet PC, netbook, two high-end workstations, and an entry-level desktop model. If you have questions about these models or would like to order these models, please contact Chris Cahill, 432-HELP for further assistance.
  • All models may be customized for additional charges using the Dell Premier site. 
  • Desktop models do not include a monitor; however, do include a standard keyboard and mouse.  Please be sure to select a monitor with your desktop purchase.
  • Dell personal and student purchases are offered at a separate Dell site.

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