Category Archives: User Services

Spring Computer Training Courses

We are pleased to offer a spring series of computer training courses from March through June for HSPH faculty and staff.  The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.

Courses include:

  • New Features of Microsoft Office 2007 (multiple sessions)
  • Intermediate MS Excel 2007
  • Intermediate MS Powperpoint 2007
  • Beginner and Intermediate MS Project 2007
  • Adobe Captivate
  • Groupwise 8

To sign up for courses and to view course descriptions, please visit:

https://webapps.sph.harvard.edu/internal/computer-training/
MS Office 2007 upgrades are available to the community free of charge as part of the University’s Enterprise Microsoft agreement.  Because the Office 2007 user interface is different from previous versions of MS Office, we have set up training sessions
monthly from March through June to assist with the transition.

Kresge 209 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources.

If you have further questions, please contact the Helpdesk at 432-HELP.

IT Ticket Satisfation Survey

The Information Technology department values your input on our performance.  We aim to provide the best service possible to our users and, in order to do so, we need to know how our service rates to your standards.

We have launched the Ticket Satisfaction Survey to collect feedback from you and the rest of the community on every task that we help you with.

When you receive your email confirmation that your issues have been closed, there will be a link to login to our ticketing system. On this page, you will see all of your open and closed tickets. If you click on a closed ticket, you will be able to fill out the Ticket Satisfaction Survey to give us feedback on that particular ticket.

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Once you have clicked TICKET SATISFACTION SURVEY you will be able to fill out the survey.

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Give us a star rating for each of the areas and leave an option comment. It is that simple!

New IT Coop: Nicholas Wong

The HSPH Department of Information Technology welcomes full-time coop, Nicholas Wong. Nick will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.  

Nick is a current junior at Northeastern University where he is studying business managementHis interest in information technology was sparked by a course in information systems management.

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Photo by David Shelton

Please join us in welcoming Nick to our technical staff and to the HSPH community!

Interesting fact: Last spring in his previous coop assignment, Nick worked at Chinatown’s Kwong Kow chinese school as a teacher’s assistant.  He worked with students after school on homework assignments, language studies, and other activities.  Nick is fluent in Cantonese.

Dell Premier Website for HSPH Community

The HSPH Dell Premier site is now open!  

To view computer options and computer pricing, faculty and staff are invited to create a Dell Premier Account.

Creating a Dell Premier Account:

  1. Visit computers.harvard.edu site to establish a Dell Premier Account
  2. Click onI have not yet established my Harvard Premier Page account with Dell” if you do not already have a Dell Premier Account.
  3. Click on the HSPH link “Harvard School of Public Health (SPH) – SHOPPER STATUS
  4. Fill out the form to establish an account
  5. Success! 
  6. Visit http://premier.dell.com to view available models, create e-quotes and start shopping!

    If you need “purchaser privileges,” please contact your department administrator.  A purchaser is a departmental representative who can approve equotes.

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Important buying notes:

  • HSPH has selected 5 models as recommended machines based on community purchasing preferences over the past year. These include:
    • Latitude E6400 14.1″ inch laptop
    • Latitude E4200 12″ inch “ultralight” laptop
    • Latitude E4300 13″ inch “lightweight” laptop
    • Optiplex 960 small form factor “workhorse” desktop machine
    • Optiplex 960 minitower “workhorse” desktop machine
  • There are an additional 7 model models recommended by the University including a 15″ laptop, a tablet PC, netbook, two high-end workstations, and an entry-level desktop model. If you have questions about these models or would like to order these models, please contact Chris Cahill, 432-HELP for further assistance.
  • All models may be customized for additional charges using the Dell Premier site. 
  • Desktop models do not include a monitor; however, do include a standard keyboard and mouse.  Please be sure to select a monitor with your desktop purchase.
  • Dell personal and student purchases are offered at a separate Dell site.

Related Resources:

New IT Coop: Joseph Devito

The HSPH Department of Information Technology welcomes full-time coop, Joseph Devito.  Joe will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.

Joe is a current senior at Wentworth Institute of Technology where he is studying computer network and information systems.

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Photo by Julie Lantz

Joe is no stranger to HSPH.  He has worked several summers in both the Department of Information Technology and the Operations Office.  Most recently in the fall, he worked part-time in the afternoons at the Helpdesk from 3 pm to 6 pm.

Please join us in welcoming Joe to our full-time staff!

Interesting fact:  Joe has worked on many renovation projects with the Operations Office including the renovation of the Human Resources Offices on Kresge 5th floor.

New Staff Member: Mike DeMarco

The HSPH Department of Information Technology welcomes new hire, Michael DeMarco.  Michael will work as a senior user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.

Michael is a graduate of Johnson State College in Vermont where he earned a bachelors of science degree in environmental science.

Prior to a brief contract assignment at Harvard Business School, Michael spent 3 years at the Liberty Hotel in Boston where he coordinated all aspects of information technology for a busy 300-room luxury hotel.  His work included VOIP networking, wireless computing, audio-visual conference services, security systems, and hotel management computer systems.

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Photo by Julie Lantz

Michael worked previously at IDX/General Electric Healthcare as a technical support specialist where he provided customer service support for hospital billing applications nationally.  Working closely with network and server engineers, he worked through issues from problem notification to resolution.

Michael has significant experience training staff members on use of software as well as in managing complex technical projects.

Please join us in welcoming Michael to our technical staff and to the HSPH community!

Interesting fact:  Michael was a NSCAA first team all-American in soccer playing soccer at both University of Vermont and Johnson State College.  After graduation, he spent some time coaching soccer.

HSPH IT Partners with Year Up Boston

The HSPH Department of Information Technology in collaboration with the Office of Human Resources is pleased to announce a new partnership with Year Up Boston. In February, HSPH will welcome a new user support assistant to our User Services group for a six month internship. 

Year Up is a

one-year, intensive training program that provides urban young adults 18-24 with a unique combination of technical and professional skills, college credits, an educational stipend and corporate internship.

Deane Eastwood, Assistant IT Director; Cesar Mieses, Human Resources Officer, Office of Human Resources; and Raina Gaurishankar, Employment Manager, Office of Human Resources, recently visited the Year Up Office on Summer Street and were extremely impressed with both the program’s curriculum and successes.

We will post further information to this blog once the program launches in 2010.

President Obama visits Year Up Washington in June 2009, photo courtesy of Year Up

For more information about the program, please visit:

New Staff Member: Jeremy St. Marie

The HSPH Department of Information Technology welcomes new hire, Jeremy St. Marie.  Jeremy will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.  Jeremy has spent the last three months at the HSPH Helpdesk as a temp employee and made an immediate impact as a valuable team member.

Jeremy is a graduate of Central Connecticut State University with a degree in industrial technology and networking technology.

Jeremy spent 4+ years at Central Connecticut State’s IT Office moving from student worker to full-time deployment leader for a number of large projects as a co-op.  Central Connecticut State’s IT Office is a busy hub providing support to a population of more than 1,000 faculty and staff and
over 12,000 students where Jeremy received hundreds of calls weekly during peek time periods. Jeremy has experience working in student
computing laboratories as well as in the field resolving issues for faculty and staff.

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Photo by Julie Lantz

Jeremy has extensive experience with PC/Windows environment, Dell hardware, and many types of software.  He is Dell desktop and laptop certified as well as CompTIA A+ certified.

Please join us in welcoming Jeremy to our technical staff and to the HSPH community!

Interesting fact:
Prior to heading off to college, Jeremy worked for several years in a local grocery store bakery in Farmington, CT.  In Jeremy’s free time, he continues to enjoy baking all types of desserts!

Staff Promotion: Christopher Cahill

We are pleased to announce the promotion of Christopher Cahill from User Support Associate to Group Leader for Helpdesk and Desktop Services

cahill.jpgChris is a long-service HSPH employee with nearly 18 years of experience at HSPH in a variety of roles.  He has worked in the HSPH Department of Information Technology since 2005.  Prior to joining the IT Office, Chris worked for the Center for Population and Development Studies.

In his new role as group leader, Chris will coordinate and supervise the work of our team of user support associates including:

  • Managing helpdesk tickets, emails, phone calls, and walk-in computer support,
  • Coordinating support visits to staff and faculty members offices,
  • Coordinating enterprise-wide projects such as the safeboot laptop encryption project, student laboratory computer imaging, and Office 2007 rollout,
  • Coordinating community computer training, and
  • Serving on key university committees as our HSPH representative

Congratulations to Chris!
 
Interesting highlight:
While at the Center for Population and Development Studies, Chris was a jack-of-all trades computer technician.  He not only provided day-to-day support, but also developed and maintained all the Center’s websites, designed the audio-visual systems for conference rooms at 9 Bow and 22 Plympton Streets, and worked on network planning for the buildings.