The HSPH Department of Information Technology welcomes full-time intern, Kianna Perry. Kianna will work in our User Services
Group and will provide helpdesk, desktop, classroom, and media services support to the community through July 2010.
Kianna is a Year-Up Boston intern. At Year Up, she successfully completed their outstanding computer technician curriculum which included training in MS Office, desktop imaging, virus scanning, and troubleshooting computer hardware.
Kianna has quickly become a valuable team member closing helpdesk tickets, recording classes, and working on a number of projects including assisting in planning of our HSPH Technology Day on March 16, 2010.
Photo by David Shelton
Please join us in welcoming Kianna to our technical staff and to the HSPH community!
We are pleased to add two additional computer training courses in June to the spring training schedule. The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly. We had a number of requests for additional courses from the community.
Intermediate MS Excel 2007 will be taught on:
- Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
- Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209
Intermediate MS Powerpoint 2007 will be taught on:
- Part I: Wednesday, June 16, 9 am to noon, Kresge 209
- Part II: Wednesday, June 23, 9 am to noon, Kresge 209
The courses are offered free of charge and are conveniently located in Kresge Building
There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.
Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm
It is time to retire Internet Explorer 6 (IE6).
Many people in the community are still using IE6. Due to compatibility requirements of new MyHSPH portal software that the school will be launching later this spring, we recommend that all users upgrade to Internet Explorer 7.0 (IE7) as soon as possible. Other popular websites such as Google and Youtube are also phasing out IE6 support this month.
Upgrading is easy and only takes 10-15 minutes.
If you need further assistance, please contact the Helpdesk at 432-HELP and we can walk you through it.
We are working on a means to efficiently push out an upgrade to the community. However, due to the time required to do the install, we are currently recommending manual upgrades at your leisure.
NOTE: Although Internet Explorer 8 (IE8) is also available, IE7 is currently still the supported web browser for Central Administrative Systems
(Oracle Financial, HUBS, CREW, PeopleSoft, CAADS, GMAS, etc.).
- YouTube, Google and the Slow Death of IE6, Wall Street Journal blogs, March 3, 2010
- New IE hole exploited in attacks on U.S. firms, CNET, January 14, 2010 (In January/February, IT pushed out security patches to all IE6 and IE7 users to fix this issue)
- Google Phasing out IE6, CNET, January 29, 2010
- Microsoft: Breaking up with IE6 is hard to do, CNET, August 13, 2009
We are pleased to offer a spring series of computer training courses from March through June for HSPH faculty and staff. The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.
- New Features of Microsoft Office 2007 (multiple sessions)
- Intermediate MS Excel 2007
- Intermediate MS Powperpoint 2007
- Beginner and Intermediate MS Project 2007
- Adobe Captivate
- Groupwise 8
To sign up for courses and to view course descriptions, please visit:
MS Office 2007 upgrades are available to the community free of charge as part of the University’s Enterprise Microsoft agreement. Because the Office 2007 user interface is different from previous versions of MS Office, we have set up training sessions
monthly from March through June to assist with the transition.
Kresge 209 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources.
If you have further questions, please contact the Helpdesk at 432-HELP.
The Information Technology department values your input on our performance. We aim to provide the best service possible to our users and, in order to do so, we need to know how our service rates to your standards.
We have launched the Ticket Satisfaction Survey to collect feedback from you and the rest of the community on every task that we help you with.
When you receive your email confirmation that your issues have been closed, there will be a link to login to our ticketing system. On this page, you will see all of your open and closed tickets. If you click on a closed ticket, you will be able to fill out the Ticket Satisfaction Survey to give us feedback on that particular ticket.
Once you have clicked TICKET SATISFACTION SURVEY you will be able to fill out the survey.
Give us a star rating for each of the areas and leave an option comment. It is that simple!
The HSPH Department of Information Technology welcomes full-time coop, Nicholas Wong. Nick will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Nick is a current junior at Northeastern University where he is studying business management. His interest in information technology was sparked by a course in information systems management.
Photo by David Shelton
Please join us in welcoming Nick to our technical staff and to the HSPH community!
Interesting fact: Last spring in his previous coop assignment, Nick worked at Chinatown’s Kwong Kow chinese school as a teacher’s assistant. He worked with students after school on homework assignments, language studies, and other activities. Nick is fluent in Cantonese.
The HSPH Dell Premier site is now open!
To view computer options and computer pricing, faculty and staff are invited to create a Dell Premier Account.
Creating a Dell Premier Account:
- Visit computers.harvard.edu site to establish a Dell Premier Account
- Click on “I have not yet established my Harvard Premier Page account with Dell” if you do not already have a Dell Premier Account.
- Click on the HSPH link “Harvard School of Public Health (SPH) – SHOPPER STATUS“
- Fill out the form to establish an account
- Visit http://premier.dell.com to view available models, create e-quotes and start shopping!
If you need “purchaser privileges,” please contact your department administrator. A purchaser is a departmental representative who can approve equotes.
Important buying notes:
- HSPH has selected 5 models as recommended machines based on community purchasing preferences over the past year. These include:
- Latitude E6400 14.1″ inch laptop
- Latitude E4200 12″ inch “ultralight” laptop
- Latitude E4300 13″ inch “lightweight” laptop
- Optiplex 960 small form factor “workhorse” desktop machine
- Optiplex 960 minitower “workhorse” desktop machine
- There are an additional 7 model models recommended by the University including a 15″ laptop, a tablet PC, netbook, two high-end workstations, and an entry-level desktop model. If you have questions about these models or would like to order these models, please contact Chris Cahill, 432-HELP for further assistance.
- All models may be customized for additional charges using the Dell Premier site.
- Desktop models do not include a monitor; however, do include a standard keyboard and mouse. Please be sure to select a monitor with your desktop purchase.
- Dell personal and student purchases are offered at a separate Dell site.
The HSPH Department of Information Technology welcomes full-time coop, Joseph Devito. Joe will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Joe is a current senior at Wentworth Institute of Technology where he is studying computer network and information systems.
Photo by Julie Lantz
Joe is no stranger to HSPH. He has worked several summers in both the Department of Information Technology and the Operations Office. Most recently in the fall, he worked part-time in the afternoons at the Helpdesk from 3 pm to 6 pm.
Please join us in welcoming Joe to our full-time staff!
Interesting fact: Joe has worked on many renovation projects with the Operations Office including the renovation of the Human Resources Offices on Kresge 5th floor.
Research in Motion had a second December system-wide outage that likely affected some HSPH Blackberry users overnight.
For further information:
The HSPH Department of Information Technology welcomes new hire, Michael DeMarco. Michael will work as a senior user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Michael is a graduate of Johnson State College in Vermont where he earned a bachelors of science degree in environmental science.
Prior to a brief contract assignment at Harvard Business School, Michael spent 3 years at the Liberty Hotel in Boston where he coordinated all aspects of information technology for a busy 300-room luxury hotel. His work included VOIP networking, wireless computing, audio-visual conference services, security systems, and hotel management computer systems.
Photo by Julie Lantz
Michael worked previously at IDX/General Electric Healthcare as a technical support specialist where he provided customer service support for hospital billing applications nationally. Working closely with network and server engineers, he worked through issues from problem notification to resolution.
Michael has significant experience training staff members on use of software as well as in managing complex technical projects.
Please join us in welcoming Michael to our technical staff and to the HSPH community!
Interesting fact: Michael was a NSCAA first team all-American in soccer playing soccer at both University of Vermont and Johnson State College. After graduation, he spent some time coaching soccer.