At 12:25 pm, the HSPH main website began throwing errors messages and was taken off-line. An interim web page containing links to key unaffected services (Outlook, GMAIL, myHSPH, iSites) was put online shortly after the outage began.
At 3:20 pm, all services were successfully restored.
While we are still researching issue thoroughly, it currently points to an issue with Rackspace’s cloud database service. Rackspace is HSPH hosting vendor.
If you are a web publisher at HSPH and notice anything awry, please contact the HSPH web team at firstname.lastname@example.org.
We apologize for the inconvenience that this outage caused.
UDPATE: Thank you for the great attendance! More than 20 people attended today’s training sessions!
The HSPH web team has two great back-to-back trainings coming up to help you answer all of your website questions. The first is on Google Analytics and the second is focused on WordPress.
September 26, 10:00 AM, Kresge 202
Google Analytics is the industry leader in collecting statistics about your website’s visitors and behavior on your site. With Google Analytics you can gain insight into a wide variety of information about the people coming to your site including visitor performance over time, visitor location and time spent on the site just to name a few.
Learn how to access your Google Analytics data, how to generate reports, and what the numbers mean for you!
September 26, 11:00 AM, Kresge 202
If you want to make your site look better or just want to brush up on your WordPress skills this training session is for you.
The focus will be on WordPress menus, widgets (both page specific and site-wide), and cleaning up/streamlining your media library.
Please visit our WordPress support site for further information.
We are pleased to launch a new research topic feature on the HSPH website. Hundreds of news items and other important content pieces are now categorized by research topics, geographic location, faculty member, and other criteria.
Main Research Topic Page
This new functionality allows us to add related content to news articles throughout the HSPH website in sidebars.
Sample sidebar on a news page with related links
As new news items are added to the HSPH website, articles will be categorized and our database of related links will grow and improve.
On this central initiative, the web team partnered with the Office for External Relations in creating and implementing the tagging strategy.
Jake Yerdon, senior web and application developer, led the Department of Information Technology’s development effort.
The HSPH web team will be hosting WordPress training/Q&A sessions on the following dates:
- Thursday, August 29, 10 am to 11 am, Kresge LL6
- Thursday, September 5, 10 am to 11 am, Kresge 213
- Thursday, September 12, 10 am to 11 am, Kresge 213
For more information and WordPress resources, please visit:
We are pleased to launch a new interactive version of the HSPH World Map. The map integrates with Google maps allowing you to zoom in and out of different areas of the world and view HSPH research project information.
On this central initiative, the web team partnered with the Office for External Relations and Office for Sponsored Programs Administration on the new design and updated content.
David Marshall, senior web and application developer, led the Department of Information Technology’s development effort.
The web team will host two WordPress workshops this week:
- Introductory WordPress will be offered on Tuesday, May 14, 2013 from 10 am to 11 am in Kresge 213.
- Advanced WordPress will be offered on Thursday, May 16, 2013 from 10 am to 11 am in Kresge 213.
These sessions will help answer all of your questions about how to use WordPress to manage your HSPH site. Come and meet the HSPH webteam!
At approximately 8:35 AM this morning, the HSPH main website began performing slowly and erratically. IT staff members worked with our hosting partners to resolve the issue as quickly as possible. We resolved the issue at approximately 9:25 am. The issue was identified as a configuration issue on our load balancer.
We apologize for any inconvenience.
Department of Information Technology
The Department of Information Technology is writing to inform our community of emergency maintenance work that will take place tonight, Wednesday, May 1st, on the ALICE and MyHSPH Student Information Systems (SIS).
The work is scheduled for one hour this evening between 8:30pm and 9:30pm. The following systems will be affected:
- MyHSPH portal
- ALICE Self Service for Students and Faculty
- Internet Native Banner (Administrative users)
Additionally, at 8:30 pm and for approximately 5-10 minutes, we will be conducting a stress test on our web server to test enhancements recently made to the infrastructure. You may experience slowness on http://www.hsph.harvard.edu during the test.
HSPH Department of Information Technology
The Harvard Center for Workplace Development is offering a half-day course in Strategic Social Media Management on Wednesday, April 24, 2013.
Strategic Social Media Management
“Do you have a managerial role in your department’s social media presence?
Are you looking to make sure that everything you do in social media makes
sense from an organizational perspective and aligns with your department
It’s easy for organizations to get caught up in the tactical activities of posting content and responding quickly to fans and followers on their social media sites. But without maintaining a view of the bigger picture as
you create, manage and monitor your program, you run the risk of creating meaningless noise with your audiences.
This 3-hour class, …”
For the complete description and agenda and to register, please visit Social Media Management on the Center’s site on HARVIE.
The web team is pleased to announce custom sidebars, a new site-wide feature available in WordPress, our content management system (CMS).
Administrators can choose to add one or more widgets to a sidebar that may be inserted site-wide or page by page.
Available sidebar widgets include:
- A photo with a caption and web link
- An HTML or text area with a header
- Twitter feed
- RSS feed
- A custom menu of pages from your website
We will be adding more widgets over time.
The Department of Information Technology home page contains a sidebar with two widgets. The first is an HTML area that links to a web page about identity theft, while the other is a feed from the department’s Twitter feed. Since the Twitter feed is dynamic as the department adds items to Twitter, the content will automatically update on in the widget.
Other pages on the Department of Information Technology website (e.g., our Training page) contain a site-wide sidebar with two widgets: a RSS news feed from the IT blog called The Basement, and our Twitter feed. Having the blog’s news items on every page of the department’s website greatly expands their visibility. And since these news items are coming through an RSS feed, they will automatically be updated across the site whenever items are added or changed on the blog.
The web team will be providing training on using sidebars and widgets next week. A how-to use sidebars and widgets is available.
Check their WordPress help site for more information.