Desktop Computing

The HSPH Helpdesk is the central point for all HSPH computer related questions and issues.

Whenever possible the Helpdesk technician will assist the end-user in correcting a computer-related issue over the phone. The technician may ask to virtually control your computer using virtual network control software (VNC) or start a Webex support session.

If the problem cannot be addressed through phone support, the Helpdesk technician will generate a ticket in the HSPH Helpdesk ticketing system called Origin, and assign it to a member of the IT staff. End users receive automated emails both when a ticket is opened and when a ticket is closed.

The HSPH Helpdesk may be reached:

Monday through Friday from 8:00am to 6:00pm with the exception of University Holidays.

Phone:
432-HELP(4357)

Email:
HelpDesk@hsph.harvard.edu

Location:Kresge LL15