News and Announcements

Server and Network Maintenance Thursday Night, 01/14/2016 from 7PM to 1AM

Update: All updates were successful.

Thursday, January 14th, we will be performing our normal monthly system maintenance to all servers and network gear.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi
– Labpoint
– CCure and Passage Point
– Administrative forms (account requests, visitor pass requests, computer setup, etc)

There will be a single, 60 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:

– ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System
– Kiosk VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:

– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:  

– Web Server (main www.hsph.harvard.edu site)
– The Forum Web Site
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

– 02/11/2016
– 03/17/2016
– 04/14/2016
– 05/19/2016

 

 

New Staff Additions: Marie Henggeler and Luis Guerra

Please join us in welcoming our two newest additions to the Helpdesk and User Services team,  Marie Henggeler and Luis Guerra!

Marie Henggeler comes to us with over 8 years of desktop support experience, most recently at Tufts University’s Jean Mayer USDA Human Nutrition Research Center on Aging.  At Tufts, Marie served as the front-line Desktop Support Specialist on a small IT team. She brings to Harvard Chan School of Public Health  her hands-on approach to user support, proficiency with the ServiceNow platform as well as experience supporting statistical software like SAS and SPSS.

Marie

Fun Facts: Marie is multi-lingual, a world-traveller and lived for years in Switzerland.

Luis Guerra has been with HSPH for over 3 months now, working as a contract employee with the Helpdesk. Luis quickly established himself as key member of the Helpdesk team, taking on a high-volume workload during a transitional phase for the desk. His service-minded approach to support has already gained Luis an excellent track record with our user community.

Luis

Fun Fact: Luis moved to the United States from El Salvador when he was just 5 yrs old. He’s an avid soccer player/fan and was a goalie for the Somerville High School Highlanders.

Welcome Marie and Luis!

New Staff Additions: Don Tracia and Sejal Vashi

Don Tracia and Sejal Vashi recently joined the Digital Learning Team, part of the Media and Educational Technology Services (METS) team, as learning designers. Don and Sejal will be working closely with faculty and other METS team members in the development of the courses in the online and on-campus MPH in Epidemiology program, as well as supporting faculty through the Chan School in using technology in pedagogically effective ways.

Don Tracia, M.Ed.

Don brings 20 years of experience in instructional design, instructional technology, and faculty development. He was most recently at Boston University supporting their online programs and spent 7 years at Bunker Hill Community College overseeing their instructional technology and faculty development center.  He also spent time at Blackboard as a trainer.

Don Tracia, Learning Designer

Don Tracia, Learning Designer

Don has extensive experience in collaborating with faculty in the design of online and blended courses, in online teaching, and in coaching faculty for video recordings. He has a background in video production as well.

Interesting fact: Don traveled to New Zealand with a team of multi-national researchers to search for Giant Squid on behalf of the Smithsonian Institution and the Discovery Channel.

Sejal Vashi, MS, MPH

Sejal joins us from her most recent stint at the Infectious Diseases Institute in Kampala, Uganda, where she was an e-Learning Specialist and Global Health Corps Fellow, designing and delivering training on HIV and TB, among other topics. Before that, Sejal was with the Devalle Institute for Emergency Preparedness at the Boston Public Health Commission, training health professionals on emergency preparedness.

Sejal Vashi, Learning Designer

Sejal Vashi, Learning Designer

Sejal brings a great combination of an educational and experiential background in public health, teaching, and mathematics, along with her expertise in the design and production of online courses.

Interesting fact: Sejal staffed the Stephen M. Lawlor Medical Intelligence Center to assist in coordinating public health and health care organizations during the Boston Bombings.

Don and Sejal are in the Kresge LL-19 suite, so please stop and say hello.

Small Actions – Big Differences

Small Actions - Big DifferencesOn Friday, January 22nd at 2 pm – 3 pm, Harvard University Information Security staff will present Small Actions – Big Differences.

This presentation will provide information on information security best practices at Harvard University and will feature a question and answer session.

Topics include:

  • Click Wisely
  • Apply Updates
  • Use Strong Passwords
  • Know Your Data

We will be meeting at the Landmark Building, 3rd Floor East, in the large Ariadne Lab conference room.

Networking Upgrades on December 22 from 9:00 pm to 3:00 am

Harvard Networking Services will be performing upgrades to our networking equipment in the following SPH locations tonight, December 22nd from 9:00pm to 3:00am. Each site below will lose network connectivity for a period of 15 minutes sometime during the maintenance period. If you work and/or have equipment that is connected to the network in any of these locations, please turn off your computers and networked printers before 9:00pm tonight.

Here are the locations:

  • Building 1 – All Floors
  • Building 2 – All Floors
  • 1633 Tremont Street
  • 1635 Tremont Street
  • 1639 Tremont Street
  • 718 Huntington Avenue

Please call the Helpdesk (617-432-4357) if anyone has problems logging back into the network on December 23rd or if you have any questions about this work.

Thank you,
Help Desk

Winter Recess Computer Support

The Department of Information Technology will be providing phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

Thursday, December 24: closed
Friday, December 25: closed

Monday, December 28:  10 am to 1 pm
Tuesday, December 29:  10 am to 1 pm
Wednesday, December 30:  10 am to 1 pm
Thursday, December 31:  10 am to 1 pm

Friday, January 1: closed

Emergency phone number:
617-520-4774 (617-520-HSPH)

Walk-in service will not be available from December 24th through January 2.  The Helpdesk will reopen for walk-in service on Monday, January 4 at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by IT staff.  These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2015.

Thank you,
HSPH Department of Information Technology

Server and Network Maintenance tonight, 12/10/2015 from 7PM to 1AM

Update: All updates were successful.

Tonight, December 10th, we will be performing our normal monthly system maintenance to all servers and network gear.  The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi
– Labpoint
– CCure and Passage Point
– Administrative forms (account requests, visitor pass requests, computer setup, etc)

There will be a single, 30 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:

– ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System
– Kiosk VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:

– Web Server (main www.hsph.harvard.edu site)
– The Forum Web Site
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

– 12/28/2015
– 01/02/2016
– 01/14/2016
– 02/11/2016
– 03/17/2016
– 04/14/2016
– 05/19/2016

Small Actions – Big Differences

Small Actions - Big DifferencesOn Thursday, December 10th at 12 pm–1 pm, Harvard University Information Security will present Small Actions – Big Differences.
 
This presentation will provide information on information security best practices at Harvard University and will feature a question and answer session.
 
Topics include:
  • Click Wisely
  • Apply Updates
  • Use Strong Passwords
  • Know Your Data
We will be meeting in FXB G-12 and pizza will be available!
 
Please RSVP for pizza to aross@hsph.harvard.edu.

 

Claiming your new HarvardKey Credentials

To All Faculty, Staff, and Students of the T.H.Chan School of Public Health:

You are now able to claim your HarvardKey credentials (the University’s replacement for the HUID/PIN system). This can be done at your own convenience, anytime between now and January, when the old HUID/PIN system is scheduled to be retired.

Once you claim your HarvardKey, it will automatically become your new login and password for accessing your Harvard O365 email (faculty & staff) and most University applications. Your current Novell account and Laptop encryption password however will remain unchanged.

A list of Chan School applications and which login credentials to use is available for reference.

Please note that if your O365 e-mail password expires BEFORE you are ready to claim your HarvardKey, you must call the Chan School Helpdesk for a password reset; the self-service password change (PRN) website is no longer active.

Important Points to Note

Before you begin, please review the instructions for claiming your HarvardKey.

HarvardKey requires use of a strong password. Quick Guidelines for creating strong passwords are available on the HarvardKey Help website.

You will need to update your password on all the mobile devices you use to access your Harvard O365 email account, using mail clients such as Microsoft Outlook (including Outlook Web Access in your browser) or Apple Mail, in order to avoid being locked out of your account. We suggest gathering all those devices together and turning them off before you begin. After you claim your HarvardKey, you should then change the O365 email password on each device. Instructions for changing passwords on IOS and Android devices are as follows:

For iOS (iPad/iPhone)

  1. Open “Settings”, then select “Mail, Contacts, Calendar”
  2. Select your Harvard account and tap “Account”
  3. Enter your new password in the “Password” field and tap “Done”

For Android

  1. Open the app you use for your Harvard email
  2. Tap the “Menu” button and select “More”
  3. Select “Settings”, then “Account Settings”
  4. Enter your new password in the “Password” field and tap “Save”

For Help

Upcoming WordPress Trainings for 2015

Word Press LogoThe Harvard Chan Web Team will be offering WordPress training in the Kresge LL6 computer laboratory on the following dates:

  • November 12, 10:00 – 11:00 am
  • December 1, 12:30 – 1:30 pm pm
  •  January 6, 11:00 am – 12:00 pm

If you want to brush up on your WordPress skills or just need to learn how to edit your site, this session is for you.

Sign up for training today!

The training will cover many of the basic WordPress features, including how to edit pages, add images, and configure menus. It will be hands-on in a computer lab, so you can maximize your learning as you follow along.

For more training sessions and announcements, please check out the Web Technologies homepage.