News and Announcements

HSPH Helpdesk Temporarily Moved to Kresge 209

The IT Office and HSPH Helpdesk in Kresge LL15 are currently closed due to a water leak and associated clean-up.

The HSPH Helpdesk is operating for walk-ins until further notice in Kresgse 209.  Phone support is not impacted and the User Services team is available for phone support.

Classes in Kresge LL6 are not impacted and will be held as scheduled.  The student computer lab in Kresge LL19 likewise is not impacted and remains open for students.

Maintenance Window: Saturday, August 23

UPDATE: As of 12:10 pm, all systems have been verified and are fully functioning. 

UPDATE: As of 7:30 am, firewall maintenance has been completed.  IT staff are working on testing and verifying systems.

On Saturday morning, August 23rd, we will be performing maintenance to the SPH network firewalls.  The maintenance window will last from 6:00AM to 12:00PM.

There will be a Network outage between 6:00AM and 9:00AM that will affect all of the SPH campus.

ALL ACCESS to servers and the Internet will be interrupted.  

We anticipate that the actual outage will be brief and the majority of the maintenance window will be used to test and troubleshoot any unexpected issues.

The following services will be unaffected during the maintenance window if you are connecting from outside HSPH:

Upcoming Maintenance dates:

  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

Maintenance Window: Sunday, August 17

Update on Monday, August 18, 9:00 AM:  All systems are fully functioning and downtime maintenance has been successfully completed.

Update on Monday, August 18, 8:30 AM: The computer laboratory network drive issue has been resolved.

Update on Monday, August 18, 8:00 AM: An issue has been identified in the computer labs.  Computers are currently unable to connect to network drives.

On Sunday, August 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

Note – Our normal Thursday window is being moved to Sunday to accommodate the academic calendar.

There will be a school-wide Wireless Network outage between 7:00PM to 10:00PM:

  • Wireless access from inside SPH buildings will be interrupted

Note – Wired access will not be effected

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:  

Upcoming Maintenance dates:

  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

 

Tools to help your HSPH website shine

Summer is an ideal time to look through your site and make sure that everything is shipshape for the upcoming school year. The WebTeam has developed tools to help you identify problems and has suggestions for addressing these problems to make your site shine for the fall. Below are solutions to three common website issues – broken links, typos, and images that lack alt text.

Broken Links

broken_linksBroken links happen. You may have linked long ago to a site that’s now deleted or has since been updated. Such broken links adversely affect your search rankings on Google and are also very frustrating to users who can’t find the content they’re seeking. To help you find and fix broken links, the Broken Link Checker tool on your site’s dashboard will do all the hard work for you. And if you’re one of the primary site administrators, you’ll also be receiving email notifications about broken links on your site.

Click here for a tutorial on how to use the Broken Link Checker tool.

Typos

proofreaderWe all occasionally make typos. Unfortunately, typos on websites are there for the world to see and detract from a site’s overall professionalism. To rid your site of typos, you can use the Proofreading tool that’s built into the editor on your dashboard. Just click on the button in the top toolbar and, similar to Microsoft Word, red and green underlines will appear in your text, allowing you to spot issues and correct them.

For a complete tutorial on how to use the Proofreading tool, please click here.

Image Alt Tags

Image Alt Tags ExampleWhen inserting images into your site, always fill in the boxes for title and alt text. Alt text, which stands for “Alternative Text,” is important for people with visual disabilities because screen readers use it to describe what is in a picture. Google also uses the alt text to determine what a picture contains, allowing people to search for images based on keywords. To create alt tags, try to write no more than one-sentence descriptions that are detailed but not wordy. For example, for a picture of soccer on the med school quad, you could write the following alt tag: “Students play soccer on the Harvard Medical School quad on a beautiful summer afternoon.” The sentence is concise yet fully describes what the photo shows.

Click here for more information on alt tags and click here for a guide to best practices.

New Staff Additions: Chris Doherty and Deion Barawid

We are pleased to welcome two new additions to the Department of Information Technology, Christopher Doherty and Deion Barawid.  Both Chris and Deion are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program.  They replace Lina Ji and TJ Porter, who completed their assignments with great success.

Chris Doherty

Chris Doherty, Co-op

Chris Doherty is a candidate for a bachelor of science in information science and business and will graduate from Northeastern in May 2016.  His last co-op was with John Hancock – Investment Division in Boston, where he was a project coordinator supporting the Resource Allocation process for the Investment Division. He was selected as a John Hancock High Performer Co-op.

Chris studied tenor saxophone for 9 years and achieved best soloist award at the Berklee College of Music High School Jazz Festival.

He will be working the 8:00 AM – 4:00 PM shift.

Deion Barawid

Deion Barawid, Co-op

Deion Barawid is a candidate for a bachelor of science in computer science and cognitive psychology and will graduate from Northeastern in May 2016.  This is his first co-op position.

He was a National Director for the Filipino Intercollegiate Networking Dialogue, Inc., from August 2012 to May 2013, where he collaborated with other national directors across the East coast to help plan and organize larger-scale conferences.

Deion has designed and built sets and organized light fixtures/wiring with a team for theatrical productions. He also has studied saxophone and percussion!

He will be working the 10:00 AM – 6:00 PM shift.

Please join us in welcoming Chris and Deion to the Harvard School of Public Health!

RCN Network Outage Impacting Huntington Avenue and Tremont Street Locations

UPDATE, 7/11/2014, 11:30 AM: RCN reports that the network will be repaired by 6 pm.

UPDATE, 7/11/2014, 8:00 AM: RCN remains down and HSPH sites below do not have network connectivity.

The Department of Information Technology and Operations are working with affected offices on temporary relocations and other work-arounds.  Please contact the HSPH Helpdesk at 432-HELP for more information.

7/10/2014
A major fiber cut in South Boston is causing a widespread network outage for RCN customers at Harvard.

We have lost network connectivity to our locations at:

  • 708 Huntington Avenue
  • 718 Huntington Avenue and
  • 1633-1639 Tremont Street

RCN is stating that it will be after 5PM before service will be restored.

Server Maintenance RESCHEDULED to next Thursday, 7/17/2014 from 7PM to 1AM

To all HSPH users,

Next Thursday, July 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 8/17/2014 (Moved to Sunday)
  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

Thank You,
Bill Mahoney

New Staff Addition: Cassandra Depietro

We are pleased to welcome Cassandra Depietro to the Department of Information Technology. Cassie began a summer internship on June 4 working for the Media and Educational Technology Services (METS) team.

Cassie DepietroShe is currently a graduate student at the University of Massachusetts Amherst studying applied mathematics where she maintains an impressive 3.7 GPA. In 2013, she completed her bachelor of science in mathematics at Fairfield University where she was a member of Pi Mu Epsilon, the national mathematics honor society.

She will assist the METS team in preparing for our migration from iSites to Canvas learning management system as well with testing statistical software within our virtual desktop infrastructure environment.

Previously, Cassie has worked as a teaching assistant at UMass, a research assistant at Fairfield, and a math tutor at Mathnasium Learning Center. She has also studied abroad at Regent’s American College in London.

Please join us in welcoming Cassie to the Harvard School of Public Health!