News and Announcements

Server and Network Maintenance: Sunday Night, May 17

To All Harvard Chan School users:

This Sunday, May 17th, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM. Note – Our normal Thursday window has been moved to Sunday to accommodate the academic calendar

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 6/11/2015
  • 7/16/2015
  • 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 9/10/2015
  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Office 365 Access Issue

Update, 4/27/2015, 7 pm: This issue has been resolved and access to resource accounts has been restored.

We have been informed by Harvard University IT (HUIT) staff in Cambridge that due to an issue with the university Office 365 (email/calendar) system that occurred over the weekend, you may be unable to access one or more of your resource accounts (e.g., a shared departmental account, or a conference room account).

If this is the case, please email our Helpdesk at helpdesk@hsph.harvard.edu or call us at 617-432-4357, so we can rectify the problem with your system access.

We apologize for the inconvenience this problem has caused.

Office 365 Features

We are writing to inform everyone that as part of the University’s new Microsoft Office365 Email, Calendar and Collaboration system there will be periodic updates sent via email from Microsoft directly to your inbox.

One such email is currently circulating regarding the “Clutter” feature that Microsoft is offering as part of Office365.  We want everyone to know that the email is legitimate. Clutter is a new service that will teach your inbox to remove bulk and unwanted email. For more information please go to:

http://blogs.office.com/2014/11/11/de-clutter-inbox-office-365/

Please contact the IT Department Helpdesk if you require more information.

RCC Intern Update: Nick Kashner

Nick KashnerUPDATE:
Nick has moved on to Florida State University and is studying for his bachelors degree in information technology!

He recently accepted a summer internship at JP Morgan as a tech analyst.

We wish him continued success.

###

Nick Kashner began working as a co-op on February, 2014 as part of his program at Roxbury Community College (RCC).  He is a candidate for an associate degree in web technologies with an anticipated graduation date of June 2015.

Nick is a Pawlet Scholarship Award winner and a member of the Alpha Delta Phi Literacy Society at Northeastern University. He has an impressive 3.75 GPA.

Nick is our seventh co-op in the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.

Please join us in welcoming Nick to the Harvard School of Public Health!

Email Upgrade to O365 Update

We have successfully upgraded nearly 2000 email accounts to Office 365 from February 12, 2015 to March 19, 2015.

The following groups are scheduled this week:

  • Tuesday 3/24: Genetics and Complex Diseases
  • Wednesday 3/25: Environmental and Occupational Medicine and Epidemiology Program (EOME) —originally scheduled for 2/26
  • Thursday 3/26: Biostatistics

After March 26, 2015 and after a final audit of the old email system, we will schedule an additional day(s) to upgrade any remaining accounts.

If you have not been migrated, please contact emailupgrade@hsph.harvard.edu.

We would like to thank everyone in the community for their flexibility and cooperation during this major project.

New Staff Additions: Chi Mo and TJ Porter

We are pleased to welcome two new additions to the Department of Information Technology, Chi Mo and TJ Porter.  Both Chi Mo and TJ are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program.  This is TJ’s second co-op assignment at Harvard Chan.

They replace Chris Doherty and Deion Barawid, who completed their assignments with great success.

Chi Mo

Chi Mo, Northeastern co-op

Chi Mo is a candidate for a bachelor of science in information science and will graduate from Northeastern in May 2017.  This is Chi’s first internship as part of  the co-op program.  Before starting at Northeastern, Chi taught English in her native China at various schools and institutions.

Chi enjoys traveling and plays the piano.

She will be working the 10:00 AM – 6:00 PM shift.

TJ Porter is a candidate for a bachelor of science in business administration and will graduate from Northeastern in May 2016.  In addition to his Harvard Chan co-op assignments, TJ was previously a co-op at New England Baptist Hospital.

TJ Porter, Northeastern Co-op

TJ Porter, Northeastern co-op

For you gamers, he is a published contributor to Alienware as an arena writer! He is also a referee and scorekeeper for the Hudson Youth DekHockey League.

He will be working the 8:00 AM – 4:00 PM shift.

Please join us in welcoming Chi and welcoming TJ back to the Harvard School of Public Health!

Harvard Chan Website Update on Monday, February 23

Word Press Logo

UPDATE, 2/24/2015: At 1:05 pm, the HSPH website become inaccessible due to a database issue related to the move.  The issue was resolved at 1:50 pm and access to the site was fully restored.

UPDATE, 2/23/2015: The move was successful and all services are operating normally.

On next Monday evening, we will move the School’s website to new servers. We do not anticipate any downtime for the public website in this move.  However, the move will necessitate a short WordPress dashboard lockout for site administrators.  Websites will not be editable until the move is complete.

When will it start?
Monday, February 23rd at 7 PM

How long with it take?
Approximately 3 hours

What is changing?
The web and database servers that support the School homepage website will be moved from our current servers to Amazon Web Services (AWS).

Why are we switching servers?
Our move to Amazon Web Services enhances our ability to support high traffic loads and further optimize for greater availability. It also aligns us with a larger University initiative to cloud infrastructure.

Do I need to do anything?
We will test thoroughly after the move, but we ask that each publisher run through their website on Tuesday morning to ensure expected functionality.

If you have any questions or concerns, please contact: webteam@hsph.harvard.edu.

WordPress Training Opportunities

Word Press LogoThe Harvard Chan Web Team will be offering WordPress training in the Kresge LL6 computer laboratory on the following dates:

  • February 24, 11:30 am
  • March 26, 11:30 am

The training will cover many of the basic WordPress features, including how to edit pages, add images, and configure menus. It will be hands-on in a computer lab, so you can maximize your learning as you follow along.

No need to register, simply join us in the computer lab for an informative session!

For more training sessions and announcements, please check out http://hsph.me/wp.

Monthly Maintenance Window: Sunday, February 15

UPDATE: All updates were successful and systems are fully operational.

On Sunday, February 15th, we will be performing our normal monthly system maintenance to all servers and network gear.  Note: Our normal Thursday window has been moved to Sunday to accommodate the academic calendar.

The maintenance window will last from 7PM to 1AM.

There will be several brief, 5 minute, network outages between 7:00PM and 9:00PM for Landmark Center:

– Network and Internet access from inside SPH Landmark, will be interrupted

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • Wasabi
  • Virtual desktop system (VDI)
  • Accellion File Transfer service

The following services will be unavailable from 7PM – 10:30 pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:  

  • Web Server (main www.hsph.harvard.edu site)
  • ALICE Development/Testing systems
  • HUIT ICEmail (Outlook) system
  • Office 365

Please contact our Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 3/15/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 4/9/2015
  • 5/17/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 6/11/2015

Email Upgrades Scheduled for February 10 Postponed Due to Storm

The email upgrades to Office 365 for the Department of Social and Behavioral Sciences scheduled for Tuesday, February 10 have been postponed to Thursday, February 12 due to inclement weather.

In addition, the upgrades scheduled for Thursday, February 12 will be rescheduled for another day.  These include Center for Population and Development Studies, Harvard Humanitarian Initiative, and Harvard Program on Humanitarian Policy and Conflict Research.  We hope to have a new date later this week.