News and Announcements

Upcoming WordPress Trainings for 2015

Word Press LogoThe Harvard Chan Web Team will be offering WordPress training in the Kresge LL6 computer laboratory on the following dates:

  • November 12, 10:00 – 11:00 am
  • December 1, 12:30 – 1:30 pm pm
  •  January 6, 11:00 am – 12:00 pm

If you want to brush up on your WordPress skills or just need to learn how to edit your site, this session is for you.

Sign up for training today!

The training will cover many of the basic WordPress features, including how to edit pages, add images, and configure menus. It will be hands-on in a computer lab, so you can maximize your learning as you follow along.

For more training sessions and announcements, please check out the Web Technologies homepage.

BlueJeans Accounts Available to Community

We are pleased to offer a new video collaborative platform to the community called BlueJeans.

BlueJeans Features:

  • Up to 100 participants per call
  • Your own “BlueJeans” meeting room
  • Ability to connect via browser, mobile device, or room system; excellent interoperability
  • Ability to connect via phone with dial-in numbers
  • Screen-sharing
  • Chat
  • Meeting scheduling features
  • Recording with ability for meeting host to download and/or share recordings
  • Strong meeting analytics (administrative use)
  • Secure encryption

Potential Uses

  • Meetings and collaboration
  • Remote teaching (global programs, snow days, guest lecturers)
  • Student office hours
  • Student group use
  • Interviews

Request an Account

Visit the BlueJeans sign-up to create your account now.

Please note that accounts require a Harvard Chan email address.  All accounts will be deactivated when your affiliation with the school ends.

Documentation:

Virtual computer laboratories via VDI now available for students!

Dear Students of the Harvard T.H. Chan School of Public Health,

The Department of Information Technology is pleased to announce a new service offering that will greatly benefit our student community: access to Instructional Computing Facility software from your personal PC or Mac.

We have implemented a product called “Virtual Desktop Infrastructure” (VDI) that allows students to connect from their own computer to a virtual desktop PC that has all the same software as the physical machines located in our various student computing rooms, such as Kresge LL-19.

This means you can use SAS, Stata, and all the other software available in the lab on your own laptop, whether onsite at the Chan School or at home.

PLEASE NOTE THE FOLLOWING:

  • When using VDI at the Chan School, your print jobs can be sent to the onsite print release stations (where they remain available for 30 minutes)
  • When using VDI from home, your print jobs can either be sent to the onsite print release stations, OR to your locally installed printers (e.g. USB connected or Wi-Fi printers – though some models may not be recognized by VDI)
  • You should continue to save all work to your P: drive.
  • Idle sessions will be automatically disconnected after 15 minutes of inactivity

You will need to download and install a piece of software called “VMWare Horizon Client” in order to use VDI on your PC or Mac. Please visit the following website to obtain the download and find our instructions:

http://hsph.me/student-vdi

If you encounter any issues or require assistance, please contact our Helpdesk at helpdesk@hsph.harvard.edu

Thank You for Attending Our Third Annual Tech Day!

Thank you for attending our third annual Tech Day!

Raffle winners:

  • Claudette Thompson, Apple Watch
  • Mary Jane Curran, ChromeCast
  • Deborah Atobrah, Kindle
  • Colin Fleming, Apple TV
Tech Day 2015

Tech Day 2015

####

The Department of Information Technology hosted a Fall Tech Day on: Thursday, October 22, 12:00 – 2:00 pm Kresge Atrium.

Tables:

  • Dell — Representatives from Dell showcased the latest laptop, tablets and other machines available through the Harvard contract.
  • AppleRepresentatives from Apple showcased the latest Apple products on display.
  • HarvardKey — The Identity & Access Management program at Harvard University Information Technology introduced Harvard Key.
  • Office 365 —Our Office 365 gurus offered overviews of new features and answer questions.
  • WordPress — The web team showcased the recently launched Admissions web site and answer questions about WordPress.
  • Canvas — Media and Educational Technology Services (METS) demoed new features and answer questions about Canvas.
  • BlueJeans – BlueJeans video conferencing accounts were created on the fly.
  • Virtual Desktops – The server team demonstrated our new virtual desktop infrastructure (VDI).  VDI allows students to access instructional computing lab software from their own computers.
  • Student Information Systems (SIS) — The SIS team provided a sneak peak of the new my.harvard.edu platform that is coming in the Fall 2016.

Thank you for attending!

ALICE and myHarvardChan maintenance on October 10 – 12

The Department of Information Technology is writing to inform you of a system outage scheduled for the ALICE and myHarvardChan Student Information System (SIS) that will start Saturday, October 10th at 9:00am and end Monday, October 12th at 5:00pm.

During this maintenance window, we will install vendor-supplied software updates to our SIS.  Continued updates allow us to keep features, functionality and security up to date.

The following systems are affected:

  • myHarvardChan portal
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

You will still be able to access unaffected services such as email, course sites, the School Events calendar, NetStorage, and more by visiting the current portal address: http://myharvardchan.sph.harvard.edu.

If we complete the work sooner than anticipated, we will notify all users when the systems are again available. We appreciate your patience during this very important upgrade process.

Continue reading

Network maintenance on Sunday, September 27

This Sunday, September 27th, Harvard University Information Technology, Network Services needs to perform network switch maintenance to our network gear.

The maintenance window will last from 7PM to 10PM.

There could be network outages and/or intermittent network connectivity for the following locations from 7pm – 10pm:

  • Building 1
  • Building 2
  • FXB
  • Landmark

This maintenance is part of an upgrade to all switches at the Harvard T.H. Chan School of Public Health.

MyHarvardChan and ALICE scheduled maintenance on Saturday and Sunday

Update, Saturday, 9/12/2015: The upgrade was successful and all systems are fully functional.  Sunday’s maintenance window is now unnecessary and has been cancelled.

The Department of Information Technology is writing to inform you of a system outage scheduled for the ALICE and myHarvardChan Student Information System (SIS) that will start Saturday, September 12th at 9:00am and end Sunday, September 13th at 5:00pm.

During this maintenance window, we will install vendor-supplied software updates to our SIS.  Continued updates allow us to keep features, functionality and security up to date.  The following systems are affected:

  • *myHarvardChan portal
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

You will still be able to access unaffected services such as email, course sites, the School Events calendar, NetStorage, and more by visiting the current portal address:

http://myharvardchan.sph.harvard.edu

If we complete the work sooner than anticipated, we will notify all users when the systems are again available.

We appreciate your patience during this very important upgrade process.

If you have any questions or concerns, please contact the Student Information Systems group at sis@hsph.harvard.edu.

Server and Network Maintenance, Thursday, September 10, 2015

Update: All updates were successful.

This Thursday, September 10th, we will be performing our normal monthly system maintenance to all servers and network gear.

The maintenance window will last from 7PM to 1AM.

There will be a network outage for the following locations from 7pm – 11pm:
Building 1
– Building 2
– FXB
– Landmark

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Server Issue (Resolved)

At approximately 5 pm on Wednesday, August 5, a DHCP server issue caused Harvard Chan student laboratory computers to fail in Kresge LL6 and Kresge LL19, as well as several other locations around campus.  The issue prevented some users from utilizing VDI or the Novell network.

The issue was diagnosed and resolved by 7:15 pm.

We apologize for the inconvenience.