UPDATE: The Helpdesk has been relocated back to Kresge LL15.
Due to to maintenance in the Kresge Lower Level, the IT Helpdesk will be temporarily located in FXB G2 tomorrow, Wednesday, January 14th, from 8:00 AM to 6:00 PM.
FXB G2 is at the foot of the main stairs going from the FXB atrium to the ground level.
All walk-in, phone and email will be handled from this location.
The IT Helpdesk will be back in the Kresge LL15 suite at 8:00 AM on Thursday, January 15th.
Update: updates were successful and Mediasite is fully functional.
On Saturday, January 10, our course capture partner will be making upgrades to our course capture server between the hours of 1 am and 5 am.
Access to HSPH course videos (Mediasite) may become unavailable for brief periods during this scheduled maintenance window.
The Department of Information Technology will be providing phone support hours to assist the community with computer issues during the winter break.
Phone support hours are as follows:
Wednesday, December 24: closed
Thursday, December 25: closed
Friday, December 26: 10 am to 1 pm
Monday, December 29: 10 am to 1 pm
Tuesday, December 30: 10 am to 1 pm
Wednesday, December 31: 10 am to 1 pm
Thursday, January 1: closed
Friday, January 2: 10 am to 1 pm
Emergency phone number:
Walk-in service will not be available from December 24th through January 2. The Helpdesk will reopen for walk-in service on Monday, January 5 at 8:00 am.
Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by IT staff. These systems are monitored 24/7/365.
We wish everyone a happy and safe holiday break and look forward to working with you in 2015.
HSPH Department of Information Technology
UPDATE, December 29: All updates were successful and systems are fully operational.
A maintenance window/outage has been scheduled for the ALICE and MyHSPH Student Information Systems (SIS) between 9:00am and 5:00pm on Sunday, December 28, 2014.
This maintenance window will be used to install vendor-supplied software updates to our SIS. Our continued updates allow us to keep features, functionality and security up to date.
The following systems will be affected:
- MyHSPH portal features
- ALICE Self Service for Students and Faculty
- Internet Native Banner (Administrative users)
You will still be able to access unaffected services such as email, course iSites, the HSPH Events calendar, NetStorage and more by visiting the current portal address:
If we are able to complete the work sooner than anticipated, we will notify all users when the systems are again available.
We appreciate your patience during this very important upgrade process.
If you have any questions or concerns, please contact the Student Information Systems group at email@example.com.
Lucy Killewo, Instructional Technologist
Lucy Killewo has joined the Department of Information Technology as a contract instructional technologist for the Media and Educational Technology Services (METS) team.
Lucy comes to us from the Judge Group and has hit the ground running supporting our students and professors in their use of iSites and Canvas.
Lucy has been using various learning management systems over the past few years both as a student and a technician at KCMC College in Tanzania, and recently at Rochester Institute of Technology, where she earned a master’s degree in information sciences and technology with a focus on human computer interaction (HCI) and eLearning. Lucy has also presented and been published describing her experience introducing an LMS at medical schools.
Lucy is expected to be with METS through early 2015.
Please join us in welcoming Lucy to the Harvard School of Public Health!
UPDATE: All updates were successful and systems are fully operational.
On Thursday, December 11, we will be performing our normal monthly system maintenance to all servers.
The maintenance window will last from 7PM to 1AM.
The following services will be unavailable from 7PM to 1AM:
- Landmark 4th floor networking. All PCS will lose network access. Please shutdown all PCs and network printers before 7 pm.
The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
The following services will be unavailable from 7pm – 10:30pm:
The following services will be unaffected during the maintenance window:
Please contact our I/T Helpdesk at (617)432-4357 or email firstname.lastname@example.org for any questions or concerns you may have regarding this information.
Upcoming maintenance dates:
- 3/15/2015 – Moved to Sunday, to accommodate Academic Calendar
- 5/17/2015 – Moved to Sunday, to accommodate Academic Calendar
Update, 3:40 pm: HUIT has restored Internet connectivity to normal operation as of 2:30pm, with subsequent monitoring to confirm stabilization. Those who wish to connect to the Internet from the Harvard network are once again able to do so. We regret any inconvenience this interruption may have caused.
Dear HSPH Community,
As of 10:40 am, internet connectivity for many users across campus is interrupted. Users may be unable to access external websites and delivery of email may be delayed.
Harvard University Information Technology (HUIT) is actively working on resolving the issue.
for the Department of Information Technology
UPDATE, December 12: Proofpoint has been implemented and is fully operational.
To All SPH Faculty and Staff Email Users:
During the week of December 8th, Harvard University Information Technology (HUIT) will be implementing a new virus and spam filtering service called Proofpoint, to replace the current service running on the Harvard email systems (ICEMail, O365, Outlook). The goal of this upgrade is to provide you with spam filtering that balances protection from harm or annoyance, while allowing you to receive the messages that you want and need. While the recent increase in spam is not just a Harvard problem, the existing message hygiene service has not been able to achieve these objectives, and the new service offers more features and robust filtering from phishing scams and other email security threats.
More information on the new service can be found at: http://collaboration.huit.harvard.edu/proofpoint.html.
As we approach the SPH transition, you will receive additional emails indicating your actual transition date and instructions on how to access new features. Please be assured that you will still receive all email during this transition
If you have questions or need assistance, please contact our SPH Helpdesk by phone at 432-4357 or by email at: Helpdesk@hsph.harvard.edu
The IT department is pleased to report that our Instructional Computing Facility in Kresge LL-19 (computer lab) will re-open for business as usual on Monday, November 24.
Our Media and Educational Technology Services (METS) staff will return to their offices within ICF LL-19.
The majority of the I/T Dept. staff however will likely remain in our temporary locations at Landmark, FXB, and Smith Street until the construction project in LL-6 adjacent to our LL-15 office suite is completed.
We thank the entire SPH community for your patience and understanding during the past 3 weeks, and we apologize for the tremendous inconvenience this closure may have caused you.
Erin Chadwick, an Emerson College senior, has joined the Media and Educational Technology Services (METS) team as a video production intern. Erin is helping HSPH with improving the quality of course captures this fall. She works in our the central control room in the Kresge building using our new MediaSite course capture system and our remote cameras in Synder Auditorium (G1), Kresge G2, and Kresge G3.
Erin will be monitoring some of our classes and framing the lecturers. This work has made our course recording more watchable and improved the overall student experience.
Erin is a film production major, with a particular interest in experimental film.
Erin works Monday and Wednesday mornings.
Please join us in welcoming Erin to the Harvard School of Public Health.