News and Announcements

Computer Downtime on March 11, 2010

On Thursday Night, March 11th, we will be performing our normal system maintenance to all servers and network equipment.

 

The downtime window will last from 7:00PM til 1:00AM.

NOTE – In light of the academic schedule, we will try our best to keep individual service outages as small as possible. Downtime has been configured to have minimumal effect on student computing including microlabs, email and P and S drives.


The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • OASIS
  • ALICE
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
    GroupWise WebAccess - NOTE - The new GroupWise WebAccess may require
    you to relogin, but you will not lose any work you have in a compose
    window.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

All future planned Down times are Thursday Nights from 7PM to 1AM on the following dates:

  • 4/15/2010
  • 5/16/2010 (Sunday evening)
  • 6/10/2010
  • 7/15/2010
  • 8/12/2010
  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Additional Excel and Powerpoint 2007 Courses Added

We are pleased to add two additional computer training courses in June to the spring training schedule.  The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly.  We had a number of requests for additional courses from the community.

Intermediate MS Excel 2007 will be taught on:

  • Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
  • Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209

Intermediate MS Powerpoint 2007 will be taught on:

  • Part I: Wednesday, June 16, 9 am to noon, Kresge 209
  • Part II: Wednesday, June 23, 9 am to noon, Kresge 209

The courses are offered free of charge and are conveniently located in Kresge Building
computer laboratories.

There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.

Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm

Upgrade to Internet Explorer 7

It is time to retire Internet Explorer 6 (IE6).

Many people in the community are still using IE6.  Due to compatibility requirements of new MyHSPH portal software that the school will be launching later this spring, we recommend that all users upgrade to Internet Explorer 7.0 (IE7) as soon as possible. Other popular websites such as Google and Youtube are also phasing out IE6 support this month. 

Upgrading is easy and only takes 10-15 minutes.

If you need further assistance, please contact the Helpdesk at 432-HELP and we can walk you through it.

We are working on a means to efficiently push out an upgrade to the community.  However, due to the time required to do the install, we are currently recommending manual upgrades at your leisure.

NOTE: Although Internet Explorer 8  (IE8) is also available, IE7 is currently still the supported web browser for Central Administrative Systems
(Oracle Financial, HUBS, CREW, PeopleSoft, CAADS, GMAS, etc.).

Related reading:

Spring Computer Training Courses

We are pleased to offer a spring series of computer training courses from March through June for HSPH faculty and staff.  The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.

Courses include:

  • New Features of Microsoft Office 2007 (multiple sessions)
  • Intermediate MS Excel 2007
  • Intermediate MS Powperpoint 2007
  • Beginner and Intermediate MS Project 2007
  • Adobe Captivate
  • Groupwise 8

To sign up for courses and to view course descriptions, please visit:

https://webapps.sph.harvard.edu/internal/computer-training/
MS Office 2007 upgrades are available to the community free of charge as part of the University’s Enterprise Microsoft agreement.  Because the Office 2007 user interface is different from previous versions of MS Office, we have set up training sessions
monthly from March through June to assist with the transition.

Kresge 209 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources.

If you have further questions, please contact the Helpdesk at 432-HELP.

Computer Downtime on February 11, 2010

Updated, 2/12/2010: All systems are fully functioning.  Maintenance was successful.

On Thursday night, February 11th, we will be performing our normal system maintenance to all servers and network equipment. The downtime window will
last from 7:00PM til 1:00AM.

The following services will have one or two small outages: (You can continue to work, but may have brief pauses while services restart)

  •  GroupWise Full Client and IMAP Clients
  •  Novell File and Print services
  •  NetStorage
  •  ICF File and Print services
  •  OASIS
  •  ALICE
  •  Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • GroupWise WebAccess -
    •  NOTE - The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window.  This new version has many new features, including an Auto-Save feature that is integrated with the “work-in-progress” folder.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/11/2010
  • 4/15/2010
  • 5/16/2010 (Sunday evening)
  • 6/10/2010

Audio Recording Using the MicroTrack II

The HSPH Information Technology technology department has several new portable audio recorders available for community use.

The M-Audio’s Microtrack II recorders are ideal for quick recordings for course websites, meeting recordings, and podcasts.  The recorders are as easy or easier to use than most digital cameras and offer professional quality at a very reasonable price.

User Service’s David Shelton and Julie Lantz have produced the following “how-to” video to get users started.

How to Use the MicroTrack II

You can also download the MicroTrack II Training Video. 

Product details (from M-Audio’s website):
“The redesigned MicroTrack II brings even more professional features to the original high-fidelity mobile digital recorder that’s been embraced by audio and film professionals worldwide. With an extended input gain range, analog input limiter, 48V phantom power, faster file transfer rate, seamless recording of files beyond 2GB in size and other enhancements, MicroTrack II delivers the highest quality mobile recording experience available today. Simply record WAV (BWF) and MP3 files to CompactFlash or Microdrives through balanced line inputs or built-in microphone preamps—then drag and drop recordings to your computer via high-speed USB 2.0 for immediate editing or Web posting. MicroTrack II is perfect for a wide variety of applications including field recording, capturing live shows, songwriting, education and more.”

Finally, we have an IT staff connection to this product.  Prior to joining HSPH, Sarah Bearse, our Group Leader for Media Services, was the lead engineer on the development of this award-winning product.  She spent a summer in China working with a team to bring her design from concept to production.

Please call the Helpdesk at 432-HELP to reserve a recorder, request a demo or find out more information on purchasing your own recorder.

More locations available for course and event capture!

We are pleased to announce that recent renovations to FXB G11, G12, and G13 allow for course and event capture.  Happenings in the room can be streamed via the web for live or on-demand presentations or recorded to DVD. 

In addition to capturing audio and video, web streaming allows for capture of your laptop, tabletPC, classroom resident PC, or classroom document camera.

IMG_0545.JPG
A new camera in FXB G12 feeds video back to the Kresge control room.

Renovations in FXB G11, G12, and G13 have tied the rooms to the central control room in the Kresge Building.

We currently have the capacity to record three simultaneous events. Courses and events are scheduled on a first-come, first-served basis. Course/event capture is available from all larger classrooms at HSPH including:

  • Kresge G1
  • Kresge G2
  • Kresge G3
  • Kresge 213
  • Kresge 502
  • FXB G11
  • FXB G12
  • FXB G13
  • Kresge Courtyard (Commencement)

If you are interested in exploring course or event capture this spring in the new rooms, please contact Sarah Bearse, Group Leader for Media Services at 617-432-6836 sbearse@hsph.harvard.edu.

With room renovations now complete, the Office of Information Technology is turning our attention to evaluating our capacity, capture technology, and streaming format. 

MyHSPH and Course Isites server issues

Update:  We have received word that this issue has been fully resolved by central University IT.

Yesterday afternoon’s announcement:

MyHSPH and Course iSites are currently experiencing intermittent timeouts due to a system problem on the University’s servers in Cambridge. We will send a follow-up notice and email when this issue has been fully resolved.

SYSTEM: MyHSPH, all iSites
WHEN: now, January 26, 2010
DURATION: unknown
APPLICATIONS AFFECTED: all iSites, MyHSPH

IT Ticket Satisfation Survey

The Information Technology department values your input on our performance.  We aim to provide the best service possible to our users and, in order to do so, we need to know how our service rates to your standards.

We have launched the Ticket Satisfaction Survey to collect feedback from you and the rest of the community on every task that we help you with.

When you receive your email confirmation that your issues have been closed, there will be a link to login to our ticketing system. On this page, you will see all of your open and closed tickets. If you click on a closed ticket, you will be able to fill out the Ticket Satisfaction Survey to give us feedback on that particular ticket.

complete-survey.jpg

Once you have clicked TICKET SATISFACTION SURVEY you will be able to fill out the survey.

us-survey.jpg

Give us a star rating for each of the areas and leave an option comment. It is that simple!

New IT Coop: Nicholas Wong

The HSPH Department of Information Technology welcomes full-time coop, Nicholas Wong. Nick will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.  

Nick is a current junior at Northeastern University where he is studying business managementHis interest in information technology was sparked by a course in information systems management.

nick.jpg.jpg

Photo by David Shelton

Please join us in welcoming Nick to our technical staff and to the HSPH community!

Interesting fact: Last spring in his previous coop assignment, Nick worked at Chinatown’s Kwong Kow chinese school as a teacher’s assistant.  He worked with students after school on homework assignments, language studies, and other activities.  Nick is fluent in Cantonese.