News and Announcements

TODAY! Technology Day in Cafe on March 17, 2010

The HSPH Information Technology Department is pleased to host a technology day in the HSPH Kresge cafeteria atrium on March 17, 2010 from 11 am to 2 pm.

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During lunch, we’ll have tables set up in the cafeteria atrium where you can:

  • Test drive new computers and laptops from Dell and speak with one of Harvard’s Dell representatives
  • Speak with representatives from Polycom about video conferencing options.
  • Stop by and talk with our staff about new products.  Bring your questions!
  • Learn how to reserve and use our services including Webex web conferencing and Polycom video conferencing
  • Learn about Microsoft upgrades offered through the University Enterprise Agreement
  • Learn about upcoming training opportunities

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Video from SPH Security Briefing on March 16, 2010

A recent Boston Globe article reported “One million Massachusetts residents–or 1 in 6 people–have had their credit card numbers, medical records, or other personal information leaked or stolen over the past two years.”

In an effort to educate the community on responsibilities, policies, procedures and technology in place at HSPH, the Information Technology department hosted a security briefing for the community on March 16, 2010.

View On Demand Video:
View: HSPH Information Security Update

TIP: to fastforward and/or enlarge the video, right click on the presentation and select “Play in Real Player.”

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Presenters:

  • Taso Markatos, Chief for Information Technology and
  • Andrew Ross, HSPH Security Manager.

Agenda:

  • Discussion of Security Case Studies
  • Types of Confidential Information
  • High Risk Confidential Information (HRCI)
  • Why We Are Focusing on This Issue
  • Obtaining and Storing HRCI
  • Exchanging Confidential Files
  • Encrypting Laptops
  • Recent Security Developments
  • What We Are Asking of You

Secure File Transfer, Accellion at HSPH

The HSPH Information Technology Department is pleased to announce a secure way to transfer files which meets Harvard’s security mandates.  We have set up an Accellion appliance for community use.

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To request an account(s) for you or your group, please have your Department Administrator provide a list of users to the HSPH Helpdesk at 432-HELP or helpdesk@hsph.harvard.edu.  Users in the Office of Human Resources and Office of Financial Services have already been added to the system.

Accellion Quickstart Guide:

  • Accelion URL: http://accellion.sph.harvard.edu
  • Your login is your email address (i.e., jdoe@hsph.harvard.edu).
  • Your password is
    the same as your Novell/GroupWise password.
  • Each user is allowed 2 GBs space on the
    device.
  • Each file will remain for 7 days.
  • If you are exchanging files that contain high risk confidential information, please remember that retrieved files may not be stored locally on a laptop, desktop machine, or other local storage device.  They must be saved to personal or shared network drives (P:/ and S:/ drives).
  • Files which are saved to the
    Accellion server cannot be accessed or recovered by the IT department.
  • There is an excellent user guide available after you log into the secure file transfer website.

Screenshots:

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Additional information:

If you would like to any discuss security topics further, please feel free to contact Andy Ross, security manager, aross@hsph.harvard.edu, 432-1751.

New IT Intern: Kianna Perry

The HSPH Department of Information Technology welcomes full-time intern, Kianna Perry. Kianna will work in our User Services
Group and will provide helpdesk, desktop, classroom, and media services support to the community through July 2010.

Kianna is a Year-Up Boston intern.  At Year Up, she successfully completed their outstanding computer technician curriculum which included training in MS Office, desktop imaging, virus scanning, and troubleshooting computer hardware.

Kianna has quickly become a valuable team member closing helpdesk tickets, recording classes, and working on a number of projects including assisting in planning of our HSPH Technology Day on March 16, 2010.

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Photo by David Shelton

Please join us in welcoming Kianna to our technical staff and to the HSPH community!

Computer Downtime on March 11, 2010

On Thursday Night, March 11th, we will be performing our normal system maintenance to all servers and network equipment.

 

The downtime window will last from 7:00PM til 1:00AM.

NOTE – In light of the academic schedule, we will try our best to keep individual service outages as small as possible. Downtime has been configured to have minimumal effect on student computing including microlabs, email and P and S drives.


The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • OASIS
  • ALICE
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
    GroupWise WebAccess – NOTE – The new GroupWise WebAccess may require
    you to relogin, but you will not lose any work you have in a compose
    window.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

All future planned Down times are Thursday Nights from 7PM to 1AM on the following dates:

  • 4/15/2010
  • 5/16/2010 (Sunday evening)
  • 6/10/2010
  • 7/15/2010
  • 8/12/2010
  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Additional Excel and Powerpoint 2007 Courses Added

We are pleased to add two additional computer training courses in June to the spring training schedule.  The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly.  We had a number of requests for additional courses from the community.

Intermediate MS Excel 2007 will be taught on:

  • Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
  • Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209

Intermediate MS Powerpoint 2007 will be taught on:

  • Part I: Wednesday, June 16, 9 am to noon, Kresge 209
  • Part II: Wednesday, June 23, 9 am to noon, Kresge 209

The courses are offered free of charge and are conveniently located in Kresge Building
computer laboratories.

There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.

Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm

Upgrade to Internet Explorer 7

It is time to retire Internet Explorer 6 (IE6).

Many people in the community are still using IE6.  Due to compatibility requirements of new MyHSPH portal software that the school will be launching later this spring, we recommend that all users upgrade to Internet Explorer 7.0 (IE7) as soon as possible. Other popular websites such as Google and Youtube are also phasing out IE6 support this month. 

Upgrading is easy and only takes 10-15 minutes.

If you need further assistance, please contact the Helpdesk at 432-HELP and we can walk you through it.

We are working on a means to efficiently push out an upgrade to the community.  However, due to the time required to do the install, we are currently recommending manual upgrades at your leisure.

NOTE: Although Internet Explorer 8  (IE8) is also available, IE7 is currently still the supported web browser for Central Administrative Systems
(Oracle Financial, HUBS, CREW, PeopleSoft, CAADS, GMAS, etc.).

Related reading:

Spring Computer Training Courses

We are pleased to offer a spring series of computer training courses from March through June for HSPH faculty and staff.  The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.

Courses include:

  • New Features of Microsoft Office 2007 (multiple sessions)
  • Intermediate MS Excel 2007
  • Intermediate MS Powperpoint 2007
  • Beginner and Intermediate MS Project 2007
  • Adobe Captivate
  • Groupwise 8

To sign up for courses and to view course descriptions, please visit:

https://webapps.sph.harvard.edu/internal/computer-training/
MS Office 2007 upgrades are available to the community free of charge as part of the University’s Enterprise Microsoft agreement.  Because the Office 2007 user interface is different from previous versions of MS Office, we have set up training sessions
monthly from March through June to assist with the transition.

Kresge 209 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources.

If you have further questions, please contact the Helpdesk at 432-HELP.

Computer Downtime on February 11, 2010

Updated, 2/12/2010: All systems are fully functioning.  Maintenance was successful.

On Thursday night, February 11th, we will be performing our normal system maintenance to all servers and network equipment. The downtime window will
last from 7:00PM til 1:00AM.

The following services will have one or two small outages: (You can continue to work, but may have brief pauses while services restart)

  •  GroupWise Full Client and IMAP Clients
  •  Novell File and Print services
  •  NetStorage
  •  ICF File and Print services
  •  OASIS
  •  ALICE
  •  Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • GroupWise WebAccess –
    •  NOTE – The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window.  This new version has many new features, including an Auto-Save feature that is integrated with the “work-in-progress” folder.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/11/2010
  • 4/15/2010
  • 5/16/2010 (Sunday evening)
  • 6/10/2010

Audio Recording Using the MicroTrack II

The HSPH Information Technology technology department has several new portable audio recorders available for community use.

The M-Audio’s Microtrack II recorders are ideal for quick recordings for course websites, meeting recordings, and podcasts.  The recorders are as easy or easier to use than most digital cameras and offer professional quality at a very reasonable price.

User Service’s David Shelton and Julie Lantz have produced the following “how-to” video to get users started.

How to Use the MicroTrack II

You can also download the MicroTrack II Training Video. 

Product details (from M-Audio’s website):
“The redesigned MicroTrack II brings even more professional features to the original high-fidelity mobile digital recorder that’s been embraced by audio and film professionals worldwide. With an extended input gain range, analog input limiter, 48V phantom power, faster file transfer rate, seamless recording of files beyond 2GB in size and other enhancements, MicroTrack II delivers the highest quality mobile recording experience available today. Simply record WAV (BWF) and MP3 files to CompactFlash or Microdrives through balanced line inputs or built-in microphone preamps—then drag and drop recordings to your computer via high-speed USB 2.0 for immediate editing or Web posting. MicroTrack II is perfect for a wide variety of applications including field recording, capturing live shows, songwriting, education and more.”

Finally, we have an IT staff connection to this product.  Prior to joining HSPH, Sarah Bearse, our Group Leader for Media Services, was the lead engineer on the development of this award-winning product.  She spent a summer in China working with a team to bring her design from concept to production.

Please call the Helpdesk at 432-HELP to reserve a recorder, request a demo or find out more information on purchasing your own recorder.