HCM 701 Organizational Behavior
Dr. D. Javitch
2.5 credits
This course focuses on the challenges of managing complex health care systems. We will explore the leadership and motivational skills relevant to performing as an effective leader, and discuss the different roles associated with managing the individual, the unit, the organization, and the larger system.
The Harvard School of Public Health designates this educational activity for a maximum of 27.5 AMA PRA Category 1 Credits TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
HCM 703 Perspectives in Public Health
Dr. M. Roberts
2.5 credits
This course will use case studies focusing on important public health issues - such as smoking, gun violence and HIV prevention and treatment, to give students a sense of the complex environmental, social, and behavioral causes affecting the health of populations. It also explores a variety of analytical perspectives; political, legal, economic and epidemiological. Students will submit a short discussion memo and a longer paper analyzing a public health issue of their choice from various points of view.
HCM 732 Operations Management in Service Delivery Organizations
Dr. J. Pliskin
2.5 credits
Operations management is concerned with evaluating the performance of operating units, understanding why they perform as they do, designing new or improved operating procedures and systems for competitive advantage, making short-run and long-run decisions that affect operations, and managing the work force. To understand the role of operations in any organization, a manager must understand process analysis, capacity analysis, types of processes, productivity analysis, development and use of quality standards, and the role of operating strategy in corporate strategy. The course will also present the focused management approach which can help an organization achieve much more with existing resources.
The Harvard School of Public Health designates this educational activity for a maximum of 27.5 AMA PRA Category 1 Credits TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
HCM 702 Marketing
Ms. L. MacCracken
2.5 credits
This course is designed to introduce students to marketing applications for healthcare organizations. Using selected readings and case studies of healthcare and non healthcare marketing topics, students will learn to assess customer acquisition and retention strategies and tactics. The course develops a basic knowledge of marketing frameworks, including market intelligence, value propositions, product/service, price, location and promotion elements. Healthcare marketing topics include applications to customer channels, branding, and innovation. The class work includes cases, course discussion and a group project.
The Harvard School of Public Health designates this educational activity for a maximum of 27.5 AMA PRA Category 1 Credits TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
HCM 709 Communication Skills for Managers
Mr. M. Campbell
1.25 credits
Health care executives are increasingly called upon to communicate with a wide range of internal and external groups. This course will focus on the competencies necessary to deliver successfully presentations in a variety of situations that involve subordinates, superiors, with the board, peers, and external constituencies like the media. Students will learn to analyze challenging communication situations, prepare for contingencies, think on their feet, answer difficult questions and develop poise and confidence under pressure. The principles and techniques of this course will be applied to mini-projects that the students will deliver off-site. Students will be responsible for reporting an analysis of these projects for review by the course instructor.
The Harvard School of Public Health designates this educational activity for a maximum of 24 AMA PRA Category 1 Credits TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
HCM 719 Financial Transactions and Analysis
Dr. H. Rivenson
2.5 credits
This intensive course introduces concepts of financial accounting to the non-accountant user of financial information. Basic accounting transactions, statement preparation and concepts of accrual versus cash accounting are presented in the first half of the course. The remainder of the course focuses on financial analysis of a variety of health care organizations.
HCM 720 Cost Accounting and Control Systems
Mr. R. Siegrist
2.5 credits
This course is designed to introduce students to cost accounting and management control concepts and uses for health service organizations. The first part of the course develops a basic knowledge of cost accounting, including full and differential costing techniques. The remainder of the course focuses on management control structure and process and addresses topics such as responsibility accounting, budgeting, reporting and variance analysis.
HCM 778 Skills & Methods of Health Care Negotiation & Conflict Resolution
Dr. L. Marcus, Dr. B. Dorn
1.25 credits
This course introduces students to the theory and practice of negotiation and conflict resolution. Particular emphasis is placed on integrating analytic skills, negotiation techniques and conflict resolution methods into the practice of health care management. Much of the class is devoted to simulation exercise in which general concepts and methods are demonstrated and practiced. These exercises model disputes typical of health care settings and health care management problems. The debriefings that follow each exercise offer individual feedback, as well as the opportunity to examine applied issues of organizational communication, system design and conflict. By the end of the course, students will have knowledge of the overt and covert causes of conflict, concepts for analyzing disputes and a variety of methods useful for preventing, resolving and when necessary, initiating a conflict.
HCM 704 Managing Information in Health Care
Dr. D. Michaels
2.5 credits
This course will expose students to the concepts and knowledge involved in making strategic use of information technology (IT) in health care organizations. It will clarify how to establish IT linkages to business, planning, and governance. In addition it will introduce students to technology management through the analysis of the lifecycle of IT, IT architecture, systems integration, and standards. The course focuses on key health care implications and the impact of IT upon quality, cost, and operations.
HCM 722 Financial Management of Health Care Organizations
Dr. H. Rivenson, Ms. D. Puhy
2.5 credits
Topics include financial management of working capital and investment decision models, long term capital structure and mergers and acquisitions of health care organizations. Materials will primarily involve cases about a range of health care organizations (hospitals, insurers/ managed care plans, neighborhood health centers, physician groups, home health agencies, etc.).
HCM 757 Quality Improvement and Quantitative Methods in Quality Management
Dr. M. Bloomberg, Dr. M. Pagano, Dr. J. Silobrcic
5.0 credits
30 sessions through Summer and Academic Year 2, Field Project
This course in quality improvement and quantitative tools is designed for the physician executive or manager whose responsibilities include either oversight or direct involvement in quality management and improvement in a health delivery or health financing organization. Using selected readings case studies, lecture presentations and extensive classroom discussions, students will learn both the conceptual and practical aspects of improving health care quality.
The Harvard School of Public Health designates this educational activity for a maximum of 55 AMA PRA Category 1 Credits TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
HCM 706 Physician Leadership Seminar
Mr. J. Conway
2.5 credits
This course focuses on the leadership and managerial skills that are most practical and relevant to physician leaders. Cases, articles, discussions, and guest speakers provide participants with insight into the roles, challenges, and success requirements of executives and clinical leaders. A framework for leadership is introduced and successive sessions take selected elements of the framework for further study. Sessions include; leadership theory and current challenges professionally and personally; business and operational planning grounded in ethical practical; governance and health care leadership in light of contemporary challenges and opportunities; communication, teamwork and integrative leadership; project and process management oriented to impact and results; the dramatically changing work force and realizing the potential of diversity; and human resources, developing others, and personal development.
HCM 707 Health Care Management Practicum
Ms. D. Soodalter-Toman
5 credits
Field Project throughout Academic Year 2
The Practicum provides students with an opportunity to directly apply the knowledge and skills gained throughout the MHCM program and this course, along with their experience and expertise, by completing a field project in a healthcare organization. The project will involve the development and implementation of a major change initiative or new service line.
HCM 731 Competitive Strategy Determination
Dr. N. Kane
2.5 credits
This course focuses on the conceptual framework needed to plan for the long-term viability of health care organizations. Using selected readings and case studies of both health care and non-health care organizations, students will learn to appreciate the concepts of competitive strategy and competitive advantage primarily through practice in analysis. The objective is to provide students with the conceptual tools and the practical skills to enable them to formulate, execute, and evaluate organizational strategy.
HCM 755 Provider Payment Systems and Policy
Ms. K. Quigley
2.5 credits
The admonition "Follow the money" is good advice to anyone seeking a deeper understanding of any health care system. Money is a major tool for shaping the delivery of health care, for both good and ill. This course will follow the money as it flows through provider payment systems, and examine the options for managing those flows to encourage more cost-effective use of resources. Topic will include payment methods for hospital care, physicians, pharmaceuticals, and new technologies. The second half of the course will address the issue of health policy and regulation - the legal framework in the US, how policy is developed and applied to health care issues, and how individuals and groups can influence the policy process.
HCM 758 Field Project in Quality Improvement
Dr. J. Silobrcic
2.5 credits
This course will provide physician executives with practically-oriented insights into quality improvement in healthcare organizations, based on the study of lessons from students' own quality-related "field projects" performed during the 2nd academic year of the MHCM program. At the end of this course, students will understand their own roles in quality improvement and management, and be able to lead their organizations' efforts in those areas, using a methodical approach and process: from conception, design and initial planning, to implementation, measurement, analysis and redesign. The course objective is not to make students expert in each of these components of the QI process, but to enable them to provide effective leadership to organizations, teams and colleagues carrying out these activities.
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