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The exchange of information between health-care providers and patients, however, does not always lead to satisfaction; it could also lead to misunderstanding, and patients may even forget parts of the discussions [12, 13]. The organization of care for cancer treatment involves patient interaction with various health-care providers including primary care physicians, specialists, nurses and pharmacists among others, which leaves room for the provision of sometimes confusing and even contradictory information. In addition, patients also obtain information from other sources including the Internet, mass media, direct-to-consumer advertising and third parties such as family members, colleagues and friends. It is little wonder that patients often are bewildered by the melange of advice and instruction at a time when they are already under stress and their cognitive functions might be impaired. [13]
Carefully designed communication interventions have an impact on the patient's knowledge and recall, patient satisfaction, and their ability to manage the symptoms [14, 15, 16].
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