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Five Ways to Improve Customer Experiences with Health IT

Information technology in the healthcare industry has the capacity to improve the experience of consumers, but it if not handled properly those efforts could backfire. For every wearable device and mobile app, there’s a potential security breach lurking in the shadows. With the ability to crunch Big Data comes the responsibility to present that data … Continue reading “Five Ways to Improve Customer Experiences with Health IT”

Healthcare IT is ‘Like the Plane that Doesn’t Crash’

When it comes to information technology, the health care industry is “clearly lagging behind,” according to Ashish Jha, Harvard T.H. Chan School of Public Health’s K.T. Li Professor of International Health. We live in an era when anyone with a smartphone can host a business meeting, deposit a check, and navigate the quickest route home … Continue reading “Healthcare IT is ‘Like the Plane that Doesn’t Crash’”