News & Resources
One of the key developments resulting from health care reform is a growing reliance on using “big data” to guide health care systems’ efforts to deliver high-quality, cost-effective care. This trend explains why increasingly many organizations are employing Electronic Health Records (EHR) as a way to track measurable indicators of patient care and outcomes, as … Continue reading “Measuring Up: The Need to Incorporate Key Nursing Indicators in Electronic Health Records”
In the climate of health care reform, much attention has been paid to the Triple Aim of improving population health, reducing costs, and improving patient experience. The goals of the Triple Aim framework, which was developed by the Institute for Healthcare Improvement, are complex and challenging, but become less so when broken into smaller goals … Continue reading “Improving Patient Experience and Reducing Cost by Measuring Outcomes”
In August 2014, the World Health Organization (WHO) declared the Ebola outbreak then raging in West Africa a “public health emergency of international concern,” a formal designation by the WHO’s Emergency Committee that reflects the fact that the disease was spreading internationally and posed a risk to other countries yet unaffected. By the time the … Continue reading “Vaccinating Against an Epidemic: The Story of an Ebola Vaccine”
Many factors could be blamed for the spread of tuberculosis in a rural Alabama town earlier this year, including its residents’ fears of being stigmatized in a small town, poverty line, and the legacy of the Tuskegee experiments.
There have been promising improvements in healthcare quality as a result of improvement efforts nationwide. Even so, there is still much to be done. This article offers 8 tips to improve quality in health care.
Healthcare lags behind in strategically engaging consumers. This article explores how health care organizations can engage in customer-driven strategies and improve customer centricity.
The National Strategy for Quality Improvement in Health Care was created in 2011 to guide national quality improvement efforts. This article provides an update on these efforts, five years later.
Project management has emerged as one of the most prominent business skills of our time because its use can help control costs, reduce risk, and improve outcomes. Used across disciplines, project management is the process of systematically planning, organizing, and then executing a pre-determined set of steps in order to maximize resource use and achieve … Continue reading “A Primer on Project Management for Health Care”
When most people think of being a leader, they think of guiding and influencing those over whom they have direct authority. This traditional form of leadership is often the easiest and most straightforward way to get work done, but formal authority is not the only kind of influence one can – or should – have … Continue reading “Leading Outside Your Authority”
Information technology in the healthcare industry has the capacity to improve the experience of consumers, but it if not handled properly those efforts could backfire. For every wearable device and mobile app, there’s a potential security breach lurking in the shadows. With the ability to crunch Big Data comes the responsibility to present that data … Continue reading “Five Ways to Improve Customer Experiences with Health IT”
When it comes to information technology, the health care industry is “clearly lagging behind,” according to Ashish Jha, Harvard T.H. Chan School of Public Health’s K.T. Li Professor of International Health. We live in an era when anyone with a smartphone can host a business meeting, deposit a check, and navigate the quickest route home … Continue reading “Healthcare IT is ‘Like the Plane that Doesn’t Crash’”
Health care is increasingly driven by patients who are behaving more like consumers and customers as they seek the best care at the most affordable price. As the industry evolves—due to fierce cost pressures, the Affordable Care Act, advances in technology, a new emphasis on preventative care, health-system mergers, and a host of other factors—one … Continue reading “8 Challenges to Customer-Driven Health Care”