Publications

Renegotiating Health Care: Resolving Conflict to Build Collaboration

This thoroughly revised and updated edition of Renegotiating Health Care offers a practical guide to negotiation and conflict resolution in the health care field. It explores why unresolved conflict can hamper any organization’s ability to make timely, cost-effective decisions and implement new strategies. The book focuses on the complex interactions between those who deliver, receive, administer, and oversee health care. It defines negotiation techniques and conflict resolution approaches that can improve efficiency, quality of care, and patient safety. Renegotiating Health Care outlines strategies and methods to resolve the myriad thorny issues encompassing the health care enterprise. It should be required reading for students and professionals in health services management, clinicians, leaders, policy makers, and conflict resolution experts working in the health care field.

You’re It: Crisis, Change, and How to Lead When It Matters Most

Managing crisis well is at the very heart of good leadership. Here, the team from the National Preparedness Leadership Initiative (NPLI) draws on a deep well of research as well as their experience working with leaders to respond to crisis events of all kinds, from the COVID-19 pandemic and the Boston Marathon bombings, to more everyday crises like a product recall or media controversy that can hit corporate operations, risking terrible PR and outrage from customers.
You’re It distills the wisdom the NPLI have gained from observing the way the most effective leaders take charge of situations with real authority, marshal and connect different networks together, and bring their organizations, cities and countries out through the other side of crisis into recovery. You’re It is an essential book for anyone potentially facing a crisis or a wrenching change.

Recent Relevant Publications (partial list)

Articles

McNulty, E., “U.S. Health Care Reform Will Require Politicians to Change Their Attitude.” Harvard Business Review, February 02, 2017.

Marcus, Leonard J., Dorn, Barry C., & McNulty, Eric J., “The Walk in the Woods: A Step-by-Step Method for Facilitating Interest-based Negotiation and Conflict Resolution.” Negotiation Journal, 28(3), pp. 337-349, July 2012.

Cherry, Robert A., Marcus, Leonard J., Dorn, Barry C.  “Reporting Adverse Events to Patients: A Step-by-Step Approach.”  The Physician Executive: Journal of Medical Management, 36 (3), pp. 4-9, May/June 2010.

McNulty, Eric J., Marcus, Leonard J,. Dunne, James J., “The CEO Can’t Afford to Panic.”  Harvard Business Review, 88(3), pp. 121-125, March 2010

Marcus, Leonard J., Dorn, Barry C., McNulty, Eric J. “Resilience: An emerging mandate for homeland security and its implications for local public health leaders.” Leadership and Workforce Development, NAACHO Exchange. 8(3), September 2009.

Thacker, Stephen and Marcus, Leonard.  “A Public Health Leadership Dialogue.”  Leadership in Public Health, 8 (1&2), 2008

Marcus, Leonard J., Ashkkenazi, Isaac, Dorn, Barry, & Henderson, Joseph. “Meta-leadership: Expanding the Scope and Scale of Public Health.” Leadership in Public Health, 8 (1&2), 2008

Marcus, Leonard J., Ashkkenazi, Isaac, Dorn, Barry, & Henderson, Joseph. “Meta-leadership: Expanding the Scope and Scale of Public Health.” Leadership in Public Health, 8 (1&2), 2008

Dorn, Barry, Savoia, Elena, Testa, Marcia A., Stoto, Michael A. and Marcus, Leonard J. “Development of a Survey Instrument to Measure Connectivity to Evaluate National Public Health Preparedness and Response Performance.” Public Health Reports. 122:3, pp. 329-338, May/June 2007.

Marcus, Leonard, Dorn, Barry and Henderson, Joseph.  “Meta-Leadership and National Emergency Preparedness: A Model to Build Government Connectivity.”  Biosecurity & Bioterrorism.  4:2, pp. 128-134, Summer, 2006.

Marcus, Leonard.  “A Culture of Conflict: Lessons from Renegotiating Health Care.”  Journal of Health Care Law and Policy, 5:2, 2003.

Marcus, Leonard and Dorn, Barry.  “Beyond the Malaise of American Medicine.”  The Journal of Medical Practice Management, 16:5, 227-230, March/April 2001.

Dauer, Edward, Marcus, Leonard and Payne, Susan.  “Prometheus and the Litigators: A Mediation Odyssey”  The Journal of Legal Medicine,  21:159-186, June, 2000.