Monthly Archives: May 2010

Commencement Broadcast Going Mobile

In addition to broadcasting commencement in HD, the HSPH Department of Information Technology is piloting a mobile live stream of commencement to iPhone, iPad, Android and Blackberry devices.

Mobile streams locations will be available at
beginning at approximatley 1:30 pm on Commencement Day, Thursday, May
28, 2010.

Below is a screenshot of a live broadcast from Kresge G1 on an Apple iPad.

G1 on Ipad

New HSPH password policy to go into effect in June

In response to the guidelines put forth by the University in
the Harvard Enterprise Information Security Policy
and the findings of
a recent IT Governance audit by Harvard Risk Management and Audit Services, HSPH
must change our current password policy to meet the new requirements.
In early June, the HSPH Department of Information Technology will begin
mandating complex passwords for all HSPH systems.

  • Each user will be required to
    reset their password to comply with new standards by June 30, 2010. 
  • Additionally, we will be rolling out a
    new service that will allow you to reset your password 24-7-365 without having
    to call the HSPH Helpdesk.  To set up this self-service system, each user will
    be required to establish three security challenge questions.  

Beginning the first week of June, we will roll out the new requirements
department by department in an attempt to minimize the impact and enhance user
support.   Each department administrator
will be notified of when the requirements will go into place for their
department.  It should take users no longer than 5 minutes to make the required

For complete information on secure
passwords and screenshots outlining the process, please visit our internal document on secure passwords (PIN protected).

Computer Downtime on May 16, 2010

On Sunday night, May 16, 2010, the network and server teams will perform our normal monthly system maintenance to all servers and network equipment.

The downtime window will last from 5:00PM – 1:00AM.

This downtime was moved from the normal Thursday evening to prevent a conflict with the academic calendar.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • Powerfaids and NetPartner
  • Web Server (main site)
  • GroupWise WebAccess
  • Accellion 

The following services will not be affected:

  • HPCC system
  • HSPH Unix server
  • Network connectivity for all of SPH. This includes non?HSPH Web sites
  • Network connectivity for SPH 1
  • Network connectivity for SPH 2
  • Network connectivity for FXB
  • Network connectivity for Landmark Center
  • Network connectivity for Offsite Locations
  • HSPH Wireless Network System

All future planned down times are Thursday Nights from 7PM to 1AM on the following dates:

  • 6/10/2010
  • 7/15/2010
  • 8/12/2010
  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

New Dell Models Available: More Computer at the Same Price!

dell-jpg.jpgThe current Dell Latitude desktop models E6400 (14” model) and the E6500 (15” model) have reached their end-of-life and have recently sold out.

Dell has replaced them with 2 upgraded models with the new Intel i5 Processors.  The new models include not only upgraded processing speed, but also have enhanced video and wireless cards.  Best of all, there will be no increase in pricing.  They are at the same price point as the E6400 and E6500.

These new models are the:

  • Latitude E6410 14” Screen, Intel Core i5-520m/2.4Ghz Processor
  • Latitude E5410 15” Screen, Intel Core i5-520m/2.4Ghz Processor

These models are available now on the Harvard/Dell website.

The systems will still ship with Windows XP.  We are testing Windows 7 and are not supporting it at this time. To view the current models, please go to and click on the Dell Department login.

Creating a Dell Premier Account:

  1. Visit site to establish a Dell Premier Account
  2. Click onI have not yet established my Harvard Premier Page account with Dell” if you do not already have a Dell Premier Account.
  3. Click on the HSPH link “Harvard School of Public Health (SPH) – SHOPPER STATUS
  4. Fill out the form to establish an account
  5. Success!
  6. Visit to view available models, create e-quotes and start shopping!If you need “purchaser privileges,” please contact your department administrator.  A purchaser is a departmental representative who can approve equotes.

Please contact the Helpdesk at 617-432-4357 if you need more information or assistance.

Related resources:

HSPH Commencement to be Broadcast in HD

The Department of Information Technology has provided a live commencement stream to friends and family for the past 5 years.  In 2010, we are pleased to announce that we will be broadcasting for the first time in high definition

For those interested in the technology, the HD cameras under the tent will send audio and video to a Digital Rapids encoder.  The encoder will then send the stream to Limelight Networks over the HSPH network.  Limelight Networks is a video host that the University uses for a number of initiatives.  Friends and family will be able to access the stream from the HSPH website at Commencement 2010 video

On commencement day, we will begin the stream at approximately 1:30 pm. 

A lower bandwidth stream will also be available for those with slower internet connections.

Related resources:

New IT Staff Member: Tom Gatton

The HSPH Department of Information Technology welcomes new hire, Tom Gatton.  Tom will work on our server team as an administrator filling the vacancy left by Andy Ross.  Andy is now the school’s security manager.

Tom is a graduate of Bentley College where he earned a bachelors of science in computer information systems. He is currently pursuing an ALM in information technology from Harvard University Extension School.

Tom is transferring from Harvard’s Graduate School of Arts and Sciences where he has worked since 2006.  His work included maintaining a number of web, application and database servers.  Tom worked with GSAS leadership and consultants on launching the new GSAS website.  He has considerable experience with server security and resource planning.  Prior to his work at GSAS, Tom spent 5 years at Harvard’s University Information Systems where he was a desktop and network support technician.


Photo by David Shelton

We are excited by Tom’s mix of desktop, web, and server skills. He is a A+ certified desktop technician and currently seeking Microsoft server certification.
Please join us in welcoming Tom to our technical staff and to the HSPH community!

Interesting fact:  In his time away from work, Tom is an avid photographer as well as a musician. 

Custom Training Courses

New HorizonsThe HSPH Information Technology Department has received a number of requests from the community for custom training courses for their office or group. We are pleased to be able to assist in coordinating these training sessions with our training partner, New Horizons of Boston.

Classes will be held onsite in one of our computer classrooms (Kresge LL10, Kresge 209).  All classes are taught by professional trainers and incude course materials.

For pricing information on custom courses, please visit our internal site at:

Examples of course that have been arranged include:

  • Training a group 10 people from a research project on MS Project 2007
  • Training an entire office on New Features of MS Office 2007

Some groups have found that having their entire office learning new software in one sitting has led to better adoption of the new technology.