Monthly Archives: July 2011

Webex accounts available

We have several Webex licenses available for purchase as part of HSPH’s Enterprise Webex License.   Webex has successfully been in use at HSPH for more than 5 years as a

  • remote collaborative technology,
  • webinar platform, and
  • remote teaching tool.

Quick Tour and Overview

If you would like a demonstration and/or further information on pricing,  please contact Michael DeMarco at 617-432-0828,

Fall Laboratory Software Requests

Dear HSPH Faculty and course administrators,

The IT department will be updating software in the student computers laboratories in late August to prepare for the 2011 fall semester.  If you have special software requests for your Fall courses, please email details to by August 12, 2011.

Please provide the following information:

  • Software name
  • Software company licensing contacts, or download site (if freeware)
  • Your contact information (name, phone number, and email)

We will follow up with you immediately to answer any questions and provide next steps.

Please note that we will not be able to accommodate late submissions, as the process of acquiring, testing, and adding/updating software to our master profile can take several weeks.

It is NOT necessary to complete requests for SAS, Stata, or R, but please notify us about any add-on modules that you will need to use.  A complete list of software currently on the lab computers may be found at:

If you have any questions please e-mail me or call me at 617-432-2580

Thank you,

Erin B. Leveille
Instructional Technologist
Department of Information Technology

iPhone for Verizon now supported

We are pleased to announce that we are now able to support syncing GroupWise contacts, calendars and email to the Verizon iPhone.

If you would like to take advantage of this new ability, you will need to purchase a NotifyLink license from the IT Department. The cost is $150 per year.

To begin the setup process, your department administrator will need to send an email to the Helpdesk requesting a license for you. This email should include your contact information and a 33-digit billing code. Once we have the license set up, we will contact you to schedule a time to configure your  phone.

Please email the Helpdesk at if you have any questions.

IT Helpdesk

Update: Harvard PIN System Down

The Harvard PIN system is currently having problems. This will affect access to, the HSPH Publisher and anything with an HUID/PIN login. Harvard University Information Technology is working on this and we will send out an email when it is resolved.

We are sorry for any inconvenience this may be causing.

IT Helpdesk

** UPDATE from Harvard PIN **

To users of all administrative systems (Oracle, CREW, PeopleSoft, HUBS, GMAS, HirBERT, Brio, Hyperion, CAADS):

At 10:45 the 60 Oxford Street data center experienced a firewall issue that interrupted connectivity. This did affect PIN authentication and HU-LDAP as well as other applications.

Although systems including PIN and HU-LDAP have recovered, some lingering issues have been observed. We have been notified that there might be some additional network instability as the troubleshooting continues. This could result in some intermittent PIN and HU-LDAP service interruptions. Users should be aware that while they can log into systems, they may experience some interruptions throughout the afternoon.
This message will be updated later as more information becomes available.

We appreciate your patience as work through this issue.