Monthly Archives: September 2011

Smith Street Conference Rooms Completed

All Smith Street conference rooms have been completed.   The remaining rooms on the 1st and 4th floors were completed in early-September.  Training was held for the community on September 20, 2011.

“How-to” guides for each room may be found in the rooms or may be requested via email from the HSPH Helpdesk,, 432-HELP.

The 3rd floor location only has a Cisco Telepresence unit that allows for either telepresence calls or traditional video conferencing calls utilizing a Harvard bridge.  If you need further information on scheduling a video conference, please contact the Helpdesk.

If you need assistance on room operation in any of the six conference rooms of Smith Street, please contact the Helpdesk at 432-HELP.

Smith Street 3rd Floor Conference Room

Smith Street 3rd Floor Conference Room


Television Hits from HSPH Leadership Studio

Professor Eric Rimm was interviewed by ABC News from the HSPH Leadership Studio on September 15, 2011.  This new broadcast feature allows faculty and researchers to reach broadcast networks for live or recorded high definition interviews without leaving HSPH.

View Video

This is the third successful television interview held in the Leadership Studio since we launched the broadcast service late this summer.

View other interviews:

Technical management of the HSPH Leadership Studio is provided by Sarah Bearse.

The Studio connects to Level 3’s Vyvx Network via fiber from HSPH to downtown Boston.  HSPH has contracted with Videolink of Newton to provide additional assistance with technical aspects of working the networks.

If you have media requests that could utilize this new HSPH offering, please contact Todd Datz, Director of News and Online Communications, Office of External Relations, 617-432-8413,

New Projectors in Kresge LL6

The Department of Information Technology is pleased to report the installation of two new projectors in Kresge LL6.

Kresge LL6 is the largest computer classroom of HSPH seating 49 students.  This work was led by User Services Senior Technician, Nathan Varney.

On September 7, 2011, we replaced the projector in the largest classroom of HSPH, Kresge G1.

Thank you,
Department of Information Technology

HSPH Website Slowness

We experienced periodic slowness on the main HSPH web server ( this morning and into the afternoon.

The web and server team have made some adjustments to rectify the issue.  Site responsiveness for all HSPH web and application servers is monitored by a Nimsoft product that pages appropriate staff when issues occur.

Thank you to those in the community who reported the issue.

Thank you,
HSPH Department of Information Technology

HSPH Launches New Alumni Portal

HSPH launched a new alumni portal on September 15, 2011.  Congratulations to Jim Smith, Assistant Dean for Alumni Affairs, for his leadership in launching this impressive new alumni resource.

HSPH’s Department of Information Technology web team provided design and technical support for Jim and his staff working in collaboration with the vendor Imodules.

Visit the site:


Alumni Home Page

Alumni Directory Search

Server Maintenance on Thursday, September 15, 2011

UPDATE: Server maintenance was successfully completed.

On Thursday, September 15, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 10/13/2011
  • 11/10/2011
  • 12/18/2011
  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

Phishing Warning

This morning some community members received the email message below.  This message unfortunately got through our spam filter.  THIS IS SPAM.  Please delete!

Please remember that the HSPH Department of Information Technology will never ask any user at HSPH for their email credentials via email.

Thank you,
HSPH Helpdesk

>>> <> 9/9/2011 5:39 AM >>>
Webnews From Harvard Customer Services This Message
from Harvard We want to alert you that we are
deleting all old email account to create more space for
the new account,To prevent your email account from being closed,
please give your.


Harvard Online Dept.

Apple OS Lion is now supported

The HSPH IT Department is pleased to announce that we are now able to support Apple OS Lion. We have finished our testing of the Lion OS and have found no issues with it and the HSPH applications that we support.

Please contact the Helpdesk at, 617-432-HELP,  if you have any questions.

Thank You!
IT Helpdesk