Monthly Archives: March 2012

Spring Computer Training Schedule

Brush up on your computer skills this spring!

The Department of Information Technology is pleased to offer our spring computer training series for faculty, staff, and researchers.  Based on community input, we have expanded the MS Access training courses and are offering additional intermediate and advanced level MS Excel courses.

Spring 2012 courses include:

  • Introduction to MS Project 2010
  • Intermediate Excel 2010
  • Advanced Excel 2010
  • Introduction to Microsoft Access 2010 (2 days)
  • Intermediate Microsoft Access 2010
  • Advanced Microsoft Access 2010

The courses are offered free of charge and are conveniently located in the Kresge LL10 computer laboratory.  Courses are taught by New Horizons, HSPH’s training partner, and include an excellent workbook.

To sign up for courses and to view course descriptions, please visit:

Sign Up Early!  Classes have been consistently selling out.

If you have suggestions for future training courses, please contact Deane Eastwood, Assistant IT Director, 432-3613,

Thank you,
Department of Information Technology

Global Climate Change Course Offering

During the Spring 2 semester, HSPH is collaborating with Harvard’s Extension School on a distance learning pilot.  The course on global climate change is taught by Professor Aaron Bernstein and a number of guest lecturers.  The pilot offers the course both as a residential course at HSPH and also as a distance learning course through the Harvard Extension School.

The course uses a mixture of equipment from HSPH and from Extension School.  As part of this pilot, we installed some additional production lighting and audio equipment in Kresge G2 to improve overall production quality.

Professor Bernstein introduces the course at the first session.

Extension School students may view lectures either live or on-demand.

On the technical-side, HSPH’s Sarah Bearse, Christopher Riley, Mike Demarco and Erin Leveille are working with Division of Continuing Education colleagues Christian Wisewarver, Rod Linheim, and James Peregrino on the project.


Phish of the Day

Today’s Phish

The following message is not real:

Dear client,
Your package has been successfully delivered.
The tracking# is : 61293150511865307217 and can be used at :
The confirmation invoice can be downloaded, in PDF format, from :

Thank you,
© FedEx 1995-2013

*** This is an automatically generated email, please do not reply ***


Our email systems have been experiencing a high volume of fraudulent email messages asking users to provide account information by clicking a link and then entering personal account information on a web form, Google doc, or via email.  These attempts are known as “phishing” and are an identify theft attempt.

Important notes on phishing

  • HSPH Department of Information Technology will never ask you to send your password via e-mail or complete a web form asking for username and password of any system.  In fact, the HSPH IT Office does not know your password for any system.  If you forget your password to any system, we assist you with resetting it.
  • Most phishing attempts are caught by spam filtering; however, the attempts are constantly evolving and improving.  A few attempts do pass filtering.
  • HSPH IT reports known phishing attempts to both Harvard University Information Technology and Google (if a Google doc is involved for data collection).

I received a phishing email.  What do I do?

  • Delete the message.  Do not click any links or provide any information.
  • You may also forward the email to for reporting.

How do I tell if it is phishing?

  • Any message asking for your username and password is phishing and fraudulent.
  • Other clues to look for include:
    • Odd URLs that may contain HSPH or Harvard, but link to .com addresses
    • Poor grammar and misspellings
    • Poorly or incorrectly used HSPH or Harvard logos
    • Dramatic language about your account being closed, suspended, … “failure to respond will result in immediate account suspension”
    • Link to Google docs spreadsheet to provide personal information.

I was the victim of a phishing attempt.  I entered my data.  What do I do?

  • Change your passwords immediately for any affected account.
  • Please contact the HSPH Helpdesk for further guidance, 617-432-HELP.


This is a growing problem for email systems everywhere.  Below are some resources for further information on the issue:

Previous Phish of the Day



Server Maintenance on Thursday, March 15, 2012

UPDATE: All updates are complete and were successful.

On Thursday, January 12, 2012, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:00PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 04/12/2012
  • 05/13/2012 – Sunday, due to Academic Calendar
  • 06/14/2012
  • 07/12/2012
  • 08/19/2012 – Sunday, due to Academic Calendar
  • 09/13/2012
  • 10/11/2012
  • 11/15/2012
  • 12/13/2012

Live from the HSPH Leadership Studio

Professor Walter Willett appeared on both ABC and CBS national news programming this week.  The recordings conveniently took place live from the HSPH Leadership Studio on Kresge 10th Floor.

CBS News Link

View News Reports:

Soda a day may lead to heart attacks in men, CBS News

Is Red Meat Hazardous to Your Health?, ABC News

The studio productions were staffed by Department of Information Technology’s Sarah Bearse and Christopher Riley.



Friday Outlook Follow-Ups

Did you miss training?  Or do you have a few follow-up questions on specific items after being migrated to Outlook?
“Friday Follow-ups” will be held in Kresge LL10 on the following dates and times:
  • Friday, March 16, 10 am to noon
  • Friday, March 30,  12 noon to 2 pm
  • Friday, April 13,  12 noon to 2 pm
  • Friday, April 27,  3 pm to 5 pm

An IT staff member will be on hand to answer general Outlook FAQs on an individual basis or on the room’s projection screen where appropriate.

Please bring your questions for these walk-in sessions.

Complete information on the email migration project may be found at:

Brief Outlook Maintenance Window on March 8th

To all HSPH users,

For those of you who have been migrated to the Cambridge Microsoft Exchange/Outlook 2010 system, there will be brief outages tonight between 11:30pm and 1:30am for regularly scheduled maintenance by Harvard University Information Technology (HUIT).

Again, this only impacts the portion of our community that has already been migrated to Outlook.

If you are a Groupwise user, there will be no interruption.

Thank you,
HSPH IT Department

Deane Eastwood to participate in Frye Leadership Institute

I am very happy to announce that Deane Eastwood, Assistant IT Director, has been chosen to participate in the Frye Leadership Institute.  The Institute, sponsored by CLIR, EDUCAUSE, and Emory University, will be held June 3-8, 2012, in Washington, DC.

Following a competitive process within Harvard University, Deane was one of two candidates nominated through the Harvard CIO Council and the President’s Office.  Deane was then selected by the Frye Institute as one of 41 candidates to participate in this national program.

The program combines a week of intensive study with post-program project work (see: Frye Leadership Institute 2.0: Educating, Incubating, and Innovating Change (PDF) for more information on the program).

Congratulations Deane!

Taso Markatos
HSPH Chief Information Officer

Deane Eastwood (right) and Office for Educational Program’s Amy Cohen at Harvard Commencement in 2010




TODAY: Watch Live Forum Webcast

FIGHTING THE CLOCK: How America’s Sleep Deficit is Damaging Longterm Health

Presented in Collaboration with The Huffington Post

  • Date: Tuesday, March 6
  • Time: 2-3 PM ET
  • Watch at and share the link with your colleagues.


Join the live chat at 1:30 p.m. ET, which will be featured on The Forum’s Fighting the Clock: How America’s Sleep Deficit is Damaging Longterm Health web page. We’ll also be live-tweeting from @ForumHSPH.


  • Alana B. Elias Kornfeld, Editor In Chief, Healthy Living, The Huffington Post


  • Charles Czeisler, Chief, Division of Sleep Medicine at Brigham and Women’s Hospital; Professor of Sleep Medicine, Harvard Medical School
  • Susan Redline, Professor of Sleep Medicine, Harvard Medical School; Director, Programs in Sleep and Cardiovascular Medicine and Sleep Medicine Epidemiology, Brigham and Women’s Hospital and Beth Israel Deaconess Medical Center
  • Frank Hu, Professor of Nutrition and Epidemiology, Harvard School of Public Health
  • Lucian Leape, Chair, Lucian Leape Institute at the National Patient Safety Foundation, and Adjunct Professor of Health Policy, Harvard School of Public Health

American society conspires against the need for sleep. Children set off for school before many workdays begin. Tough financial times push cash-strapped workers into seeking multiple jobs. Shift work conflicts with the body’s natural clock. Hard-charging executives push themselves to work long hours. The cost is more than fatigue. Sleep deprivation has been associated with a myriad of health problems, including increased risk of obesity, diabetes, high blood pressure, heart attack, stroke and depression. Cognitive abilities decline as people tire. Risky behavior, such as driving while deeply fatigued, can put others in harm’s way. This Forum event — held just days before the country will lose an hour of sleep due to daylight saving time — will explore what we mean by “sleep deprivation,” what happens in tired brains and bodies, what are the longterm health risks for children and adults, and what kinds of policies should be considered for schools and businesses to protect health. And a good night’s sleep.

Brief Outlook Service Interruption Early on Sunday Morning

Dear HSPH Community,

There will be a brief 15-20 minute planned outage on Outlook email services on Sunday morning, March 11, 2012 between 4 AM and 9 AM. 

This affects only our migrated Outlook users and does not affect people still using Groupwise.  This does not impact students in any way.

Services Affected

  • ICEmail email and calendaring (Outlook 2010/2011 and Outlook Web Access)
  • Lync messaging and web conferencing
  • Blackberry


  • Network maintenance

Thank you,
HSPH Helpdesk