Monthly Archives: January 2013

New Staff Member: Caryn D’Agostino

The HSPH Department of Information Technology welcomes new hire Caryn D’Agostino. Caryn will work as an Oracle DBA and banner system administrator for the department’s student information system (SIS) team.  She replaces Gagandeep Multani, who was on a contract assignment with HSPH.

With more than 7 years of Banner and Oracle experience in higher education, Caryn will be an immediate asset to HSPH and our department. She has a wealth of experience with upgrading components of Ellucian SIS systems.  Most recently at Emerson College, she successfully upgraded Oracle to version 11g as well as upgraded their software to the most recent versions.

Caryn D'Agostino

Prior to Emerson College, Caryn spent 3 years at Harvard Pilgrim Healthcare as a DBA.  She has also worked for EMC, Sungard/Ellucian and Curry College.   Throughout Caryn’s career, she has blended strong technical skills with outstanding communication skills.  We are looking forward to her contribution in improving our student information system and portal at HSPH.

Please join us in welcoming Caryn to our technical staff and to the HSPH community!

Interesting fact:  Caryn has been studying in the evening since 2008 at Boston University and is nearing completion of a master’s degree in computer information systems. Her undergraduate work was also in computer information systems.

New Staff Member: David Marshall

The HSPH Department of Information Technology welcomes new hire David Marshall. David will work as a senior web and application developer for the HSPH web team. David replaces Blain Smith, who left IT to become a partner at Mad Glory Interactive, a boutique design and development studio that builds online products for entertainment properties.

David joins us from US Sailing, where he was their web manager.  He led moving their site to WordPress, the same platform adopted by HSPH for content management.  He has excellent experience with and knowledge of open-source technologies/languages, including PHP, WordPress, AJAX and MySQL.   He has a portfolio of more than a dozen clients.

David has a bachelor of arts in biological sciences from Connecticut College, where he graduated summa cum laude and was a member of Phi Beta Kappa.  He was also named a Winthrop Scholar, the school’s highest academic honor.

David Marshall

In his new role as senior web and application developer, David will contribute to many important processes and projects, including:

  • HSPH website redesign and maintenance and enhancement of WordPress environment
  • MyHSPH portal development
  • Maintenance and enhancement of the HSPH web team’s portfolio of web applications
  • Oversight of our Google technologies (search, analytics)
  • Training end users on use of web technology

Please join us in welcoming David to our technical staff and to the HSPH community!

Interesting facts: 
Away from work, David is an avid sailor.  He competed on his college sailing team and continues to race in both national and international competitions.

New Printers in Computer Laboratories

We are pleased to announce that we have upgraded all printers in the student computing laboratories and classrooms ahead of the academic year.  Printing locations include:

  • Kresge 209
  • Kresge 210
  • Kresge 213
  • Kresge LL10
  • Kresge LL19
  • Kresge LL6

In addition to higher printing speeds, each printer has print release features activated by your Harvard ID.


  • If you run out of free printing, you may charge printing to Crimson cash via the release stations.
  • Print jobs may be released to any ICF printer.
  • Print balances and cost (if applicable) are clearly displayed for each print job.
  • Jobs left in the queue, but not released to a printer, will expire within 2 hours.


New HSPH website to launch on Wednesday evening

Dear HSPH Community,

We are writing to alert you that on Wednesday, January 9, 2013 at approximately 5 p.m. the new design for the HSPH website will “go live.”  This design changeover — and the move to a new enterprise-wide content management system (WordPress) — has been extremely complex and has involved dozens of people across the School in virtually every department and group.

When the website “goes live” in its new design and format, the process will actually take perhaps as long as 8 hours to be universally visible across HSPH, on computers at home, on mobile devices, and on computers around the world.  This is the nature of internet caching.  Do not be surprised if the site does not “go live” simultaneously for all users.  Some people may report still seeing the old site while you see the new one.   The launch will not impact other services such as email, MyHSPH, or iSites.  For your convenience, direct links to key services may be found below.

Also, please note that sections of the HSPH website that are not managed using the HSPH content management system are not part of this migration and will not look like the new website design.  Plans are underway to help those groups using other website systems to adopt the new website design in the months ahead.

After the site has been launched, we encourage those of you who have been responsible for migrating content to go through your site and check for any problems as soon as possible.

This is a big project — migrating nearly 12,000 pages from one system, design, and set of servers to a new system, design, and set of servers. Inevitably glitches will occur at launch and after launch.  If you find something that looks like a problem, please alert us by sending an email to so that issues can be quickly rectified.

We are excited to unveil the new website and really appreciate everyone’s hard work on this project.

If you have any questions before the site launches, please don’t hesitate to contact any member of the IT web team at

Julie Rafferty, Associate Vice Dean for Communications
Deane Eastwood, IT Director

Direct links for services:


Announcing Microsoft Lync

Dear HSPH Faculty and Staff,

Are you interested in desktop video conferencing with others at HSPH and Harvard?

Are there times when instant messaging (IM) would be quicker and more efficient than email exchanges?

Would you like to quickly share your desktop for more effective collaboration?

The Department of Information Technology is pleased to announce the rollout of a new product called Microsoft Lync.  Lync is an easy-to-use software that integrates with Outlook and Office 2010 and offers the following features:

  • Instant Messaging (replaces GroupWise Messenger)
  • Multipoint desktop video conferencing (requires desktop video camera)
  • Desktop sharing
  • Presence (shows your and other’s current status integrating with Outlook calendar)

Product Information Sessions

The HSPH Helpdesk will host product demonstration on:

  • January 15, 12:00 to 1:00 pm, Kresge 110

If your department would like a demonstration at an upcoming meeting, please have your administrator contact Chris Cahill, User Services Manager,

Lync is offered free of charge to all HSPH faculty and staff.

It takes just a few minutes to install!

Directions may be found at:

We encourage users to try the product in workgroups to test out features.

Further Product Information
For further product information, please visit the Microsoft product page at

Microsoft has also made available an excellent video library of product uses and case studies at:

We hope that the community will find this new tool helpful for collaboration.

Thank you,
HSPH Helpdesk