Monthly Archives: March 2013

Strategic Social Media Management

The Harvard Center for Workplace Development is offering a half-day course in Strategic Social Media Management on Wednesday, April 24, 2013.

Strategic Social Media Management

“Do you have a managerial role in your department’s social media presence?
Are you looking to make sure that everything you do in social media makes
sense from an organizational perspective and aligns with your department

twitter-bird-blue-on-whiteIt’s easy for organizations to get caught up in the tactical activities of posting content and responding quickly to fans and followers on their social media sites. But without maintaining a view of the bigger picture as
you create, manage and monitor your program, you run the risk of creating meaningless noise with your audiences.

This 3-hour class, …”

For the complete description and agenda and to register, please visit Social Media Management on the Center’s site on HARVIE.

Student Portraits

With Commencement quickly approaching, the Office for Student Affairs and Department of Information Technology are partnering to provide a portrait service for students.  A staff photographer will be on hand to take digital photographs with professional lighting on:

Thursday, March 28, 9 am to 5 pm
Kresge G7

These digital photos will be ideal for LinkedIn profiles and other purposes.  After the shoot, students will receive electronic copies of the photographs for their use.

If you would like your picture taken, please contact the Office for Students to reserve a time.

Thank you,
Department of Information Technology

Network Drives and Laptop Encryption for Macs Now Available

Dear HSPH Faculty and Staff,

The Department of Information Technology is launching two important Apple Macintosh (Mac) projects:

  1. Providing Mac access to Novell network drives (P, S, and other drives)
  2. Encrypting all Harvard-owned Mac laptops using Credant endpoint encryption

About Network Drive Access

With a Novell product called Kanaka, we are now able to connect your Harvard-owned Mac laptop and desktop directly to the HSPH network drives, similar to a Windows-based computer with Novell. This will give you direct access to your P: drive (personal drive), your department S: drive (shared drive), and any other network drives to which you may have access.

Additionally, with an HSPH VPN account, you can connect to the network drives on a Mac laptop when you are not on the campus.

The Novell Kanaka installation only takes a few minutes and is free; however, there are some minimum requirements that must be met before we can connect your computer to the network:

  1. Mac OS X Version 10.7.5 or 10.8.2
    Your Mac’s operating system must be Lion (OS X Version 10.7.5) or Mountain Lion (10.8.2) If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.
  2. Laptop Encryption
    If the Mac is a laptop, encryption is a requirement. Network drive access will only be established after the laptop has been encrypted.

About Laptop Encryption

Full disk encryption is an important step in protecting confidential information and has now been mandated by Harvard University.

There will be no charge to encrypt your laptop. It will be provided free as a service of the Department of Information Technology.

(The encryption process also requires Mac OS X Lion (10.7.5) or Mountain Lion (10.8.2).  If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.)

All new Mac laptops will be encrypted when they are brought to the Helpdesk for setup.

For more information on the Credant Endpoint Encryption Project, please visit

For more information on the University’s Enterprise Security policies, please visit:


Christopher Cahill, our Help Desk Manager, will be contacting department administrators and individual users in the coming weeks to schedule setting up network access and/or laptop encryption.

If you would like to be put on our upgrade list, please email  Please include if you have an iMac and/or Mac laptop and the current operating system of the computer(s) (see About this Mac in the menu bar).

We will then contact you to schedule the installations.  With more than 200 Macs at HSPH, we appreciate your patience during the rollout.

We hope that this offering will begin to bridge the gap in support for Apple/Mac products at HSPH.

Thank you,
HSPH Department of Information Technology

MyHSPH and ALICE system upgrades completed

We are pleased to report that all the upgrades to the MyHSPH and ALICE systems have been completed and all systems are back online ahead of schedule.

The following systems are once again available:

  • MyHSPH portal   –
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

We appreciate the community’s patience as we performed this important work.

If you have any questions or concerns, please contact the Student Information Systems group at

Thank you,
HSPH Information Technology Department

Spring Computer Training

Brush up on your Microsoft Office skills this spring!

The Department of Information Technology is pleased to offer our spring computer training series for faculty, staff and researchers.

Spring 2013 classes include:

  • Microsoft Excel 2010 classes of all levels from Introductory to Advanced
    • Whether you are new to Microsoft Excel or an advanced user, these trainings will cover what you need to know to become an Excel power user.
  • Introduction to Microsoft Project 2010
    • Keep your projects on track, on time and within your budget by learning how to track all project management information in Microsoft Project.
  • *New* Introduction to Microsoft Publisher 2010
    • Microsoft Publisher is an easy to use program that makes creating publications a breeze.  Whether you are new to Microsoft Publisher or looking to learn tips and tricks, this training will provide everything you need to produce stunning, professional publications.
  • Introduction to Microsoft PowerPoint 2010
    • Learn how to create professional and captivating Microsoft PowerPoint presentations by presenting information in a concise and exciting format.
  • Intermediate Outlook 2010
    • Go beyond the basics of Microsoft Outlook e-mail and learn how to use Outlook’s powerful features to increase your personal productivity.

These courses are free of charge and are conveniently located in the Kresge computer labs.  Courses are taught by New Horizons, HSPH’s training partner, and include an excellent workbook that can be used as a reference after the training.

To sign up for courses and to view the course descriptions, please visit:

Sign up early to make sure to reserve your spot in one (or more) of these valuable trainings as classes have been consistently selling out.

If you have suggestions for future training courses, please contact Erin Provensal, Instructional Technologist,, 617-432-2580

Thank you,
Department of Information Technology

Maintenance Window: Sunday, March 17, 2013

Update (3/18/2013): All updates were made. As we advise after every maintenance window, we encourage all users to reboot their PCs.

To all HSPH users,

This Sunday night, March 17, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

  • Novell file and print services
  • NetStorage
  • ICF file and print services
  • Powerfaids and NetPartner
  • Accellion
  • HSPH Unix server

You can continue to work, but may have brief pauses while services restart.

The following services will be unavailable through March 19:

  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

Upcoming maintenance dates:

  • 4/11/2013
  • 5/19/2013 – Moved to accommodate the Academic Calendar
  • 6/13/2013

Thank you,
HSPH Department of Information Technology

Doubleheader in HSPH Leadership Studio This Morning

IT and Division of Policy Translation and Leadership Development staff are busy preparing back-to-back events this morning in the HSPH Leadership Studio.

Decision-Making: Voices from the Field

March 6, 2013, 10:30 to 11:30


Rafael Bengoa
Former Minister of Health and Consumer Affairs
Basque Country, Spain

Thomas Zeltner
Special Envoy of the Director-General in Finance, World Health Organization
Former Secretary of State for Health, Switzerland

On-demand video will be available later this week.

Forum at HSPH

Live webcast in collaboration with the Huffington Post begins at 12:30 pm to 1:30 pm.

Major SIS Upgrade Planned for March 16 – 20, 2013

The Department of Information Technology is writing to give you advance notice of a system outage scheduled for the ALICE and MyHSPH Student Information Systems (SIS) which will occur between 9:00 AM Saturday, March 16th through 8:00 AM Wednesday, March 20th.  This maintenance window is needed in order to perform a series of much needed upgrades to various components of our SIS.  We have scheduled the work to take place during Spring Break, with the hopes of minimizing impact to our community.

The following systems will be affected:

  • MyHSPH portal
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

Access to course iSites and GMAIL will be available through a web interface that will be linked to the current portal address of

This four-day window is designed to provide sufficient time to perform all needed upgrades.  During the upgrade process we will also implement changes to our portal configuration that will allow full functionality within the portal, even for other Harvard networks that are not part of the HSPH network.  If we are able to complete the work sooner than anticipated, we will notify all users when the systems are again available.

We appreciate your patience during this very important upgrade process.

If you have any questions or concerns, please contact the Student Information Systems group at