Monthly Archives: September 2013

HSPH Website Issue Resolved

At 12:25 pm, the HSPH main website began throwing errors messages and was taken off-line.  An interim web page containing links to key unaffected services (Outlook, GMAIL, myHSPH, iSites) was put online shortly after the outage began.

At 3:20 pm, all services were successfully restored.

While we are still researching issue thoroughly, it currently points to an issue with Rackspace’s cloud database service.  Rackspace is HSPH hosting vendor.

If you are a web publisher at HSPH and notice anything awry, please contact the HSPH web team at

We apologize for the inconvenience that this outage caused.

WordPress Training, September 26, 2013

UDPATE: Thank you for the great attendance!  More than 20 people attended today’s training sessions!

The HSPH web team has two great back-to-back trainings coming up to help you answer all of your website questions. The first is on Google Analytics and the second is focused on WordPress.

Google Analytics
September 26, 10:00 AM, Kresge 202
Google Analytics is the industry leader in collecting statistics about your website’s visitors and behavior on your site. With Google Analytics you can gain insight into a wide variety of information about the people coming to your site including visitor performance over time, visitor location and time spent on the site just to name a few.

Learn how to access your Google Analytics data, how to generate reports, and what the numbers mean for you!

Google Analytics

WordPress Training
September 26, 11:00 AM, Kresge 202
If you want to make your site look better or just want to brush up on your WordPress skills this training session is for you.

The focus will be on WordPress menus, widgets (both page specific and site-wide), and cleaning up/streamlining your media library.

Further information
Please visit our WordPress support site for further information.


Congratulations to Laurie Sutherland

The Department of Information Technology is pleased to announce that Laurie Sutherland has been promoted to Senior SIS Programmer and Application Developer.

Laurie has met each new challenge in the SIS project head-on and delivers superior results, such as the online registration checklist, which was built from the ground-up and implemented ahead of schedule.

We thank Laurie for her continued contributions and commitment to improving the Student Information System at HSPH.

Laurie Sutherland

Laurie Sutherland, Senior SIS Programmer and Application Developer

Please join us in congratulating Laurie on this well-deserved promotion!

Student GMAIL issue

UPDATE: All systems are fully operational.

Currently the Gmail system is experiencing issues that may affect some, but not all, of our student accounts.  This is a Gmail-wide issue and not specific to HSPH or Harvard.

There may be a delay in the sending and/or receiving of email.

We apologize for this inconvenience.

Thank you,
HSPH Department of Information Technology

Outlook Email Issue

UPDATE: All systems are fully operational.

–UPDATE 9/18/2013-

Yesterday morning the University managed email system (ICEMAIL) experienced delivery problems between Harvard and the outside world.

HUIT has confirmed that messages coming in between 7:00 AM – 8:45 AM yesterday morning from outside Harvard bounced back to senders as undelivered.

During this same time period yesterday, any messages sent from Harvard to the outside world went into a queue, and were later delivered once the problem was resolved in Cambridge. Email within Harvard was not affected by this problem.

All mail delivery was back to normal by 11:00 AM.

Email access is functioning properly. If you are still experiencing issues, please contact the HSPH Help Desk.
If there are any other system issues, please watch this space for notification.

Email access is currently degraded; we will update this post once functionality is completely restored.

As of 7:10 am, the Outlook/Icemail system is not functioning properly for external incoming and outgoing mail.  Internal mail is fully operational.

Harvard University Information Technology (HUIT) is actively working on the issue.

Leadership Studio Productions Today and Monday

We begin the fall season today in the HSPH Leadership Studio with a live Forum at HSPH event at 12:30 pm presented in collaboration with the Huffington Post.

Obesity Forum

Forum at HSPH

Then on Monday, September 16, Decision-Making: Voices from the Field features Felipe Calderón, former president of Mexico, at 12:30-1:30pm.

Both events will be produced by HSPH’s in-house production team of Ian Tosh (IT), Sarah Bearse (IT), Chris Riley (IT), and Patrick Carey (Division of Policy Translation and Leadership Development).

Maintenance Window: Thursday September 12

UPDATE: All updates were successful and systems are fully operational.

On Thursday, September 12, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank You,
HSPH IT Department

Emergency Server Maintenance Planned for Saturday, September 7

UPDATE: All updates were successful and systems are fully operational.

On Saturday, September 7th, we will be performing a set of emergency upgrades to two of our general purpose file servers.

The maintenance window will last from 8PM to 11PM.

The following services will be unavailable from 8pm – 11pm:

  • File services, specifically
    • P: drives
    • EER, ENVSCIENG, ENVEPI, EOME, and PHP S: drive
  • ICF File services (G: and P: drives)
  • NetStorage
  • Kanaka

The following services will be unaffected during the maintenance window:

  • Print services
  • ICF Print services
  • Powerfaids and NetPartner
  • Web Server (main site)
  • Accellion File Transfer service
  • Wasabi
  • MyHSPH Portal
  • HPCC system
  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems

Upcoming maintenance dates:

  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank You,
Department of Information Technology