Walk-in support now available at Landmark Center!

We are happy to announce an expansion of our IT support services at the Landmark location. Effective immediately, walk-up support is available for Landmark community members in office L3-020 (3rd Floor East), M-F from 8 AM to 6 PM.

Walk-up support offerings include:

  • Novell and HarvardKey password requests
  • Two-step verification support
  • Wi-fi connectivity
  • Device and laptop troubleshooting
  • Software installation

In addition to these services, any support requests requiring desktop or meeting/classroom visits can be escalated directly to the onsite technician.

It is our hope that offering these services helps to expedite IT support to the Landmark community.

Please let us know if you have any questions, concerns or suggestions about this offering by contacting Dan Parlin, Manager of Helpdesk and User Services at: dparlin@hsph.harvard.edu.