Server and Network Maintenance

To the Harvard Chan School community:

On Thursday, December 12th, IT will perform regular monthly system maintenance to all servers and network equipment.

The maintenance window will last from 7PM to 1AM. Please reboot your computer afterwards to apply updates and prepare Windows 7 computers for the upgrade to Windows 10.

The following services will be affected during the dates and times above:

– File and Print services
– Mailman listservs
– Scan-to-email for network copiers
– Local SMTP email services
– FILR (web-base access to network drives)
– Powerfaids and NetPartner
– Wasabi
– CCure and Passage Point
– ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System
– Kiosk VDI/Virtual Desktop System

All other services will be unaffected during the maintenance window, including the following:
– Administrative forms (account requests, visitor pass requests, computer setup, etc.)
– LabPoint
– HUIT O365 (Outlook) email system
– my.harvard
– The Forum Web Site
Kiteworks by Accellion File Transfer service
– Web Server (main www.hsph.harvard.edu site)

Upcoming Maintenance Windows:

12/27/2019 – 8:00am-4:00pm – Begin Disaster Recovery Test
12/30/2019 – 3:00pm-8:00pm – End Disaster Recovery Test

Please contact our IT Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Thank You,
Deane Eastwood, CIO

Harvard T.H. Chan School of Public Health
Department of Information Technology