Maintenance is complete and the service is running normally.
The VPN (Virtual Private Network) service will undergo maintenance to increase performance. A reboot of the VPN system will happen on Saturday, 3/21/20 at 2:00am Eastern time. Any users on VPN at that time will be dropped and will have to reconnect. Impact is expected to be 5 minutes or less.
The VPN service has seen usage increase by 75% since last Friday. As teaching and learning activities resume next week, we expect VPN usage to continue to increase. Based on advice from the VPN vendor, HUIT will be implementing a performance-related configuration change.
Please note there is an abundance of commonly used services and applications that no longer require a VPN. These can all be accessed with typical home/public Internet access.
Available via home/public Internet – NO VPN REQUIRED
O365 (Email, Calendar)
O365 (OneDrive, SharePoint)
O365 (Word, Excel, PowerPoint)
S: drive (via FILR)
[Please note that files classified as Data Security Level 3 or 4 may only be downloaded from FILR to a Harvard laptop that has an encrypted hard drive according to Harvard Security Guidelines. Refer to https://security.harvard.edu/data-classification-table for details.]
P: drive (via FILR)
Please contact our IT Helpdesk at (617) 432-4357 or email firstname.lastname@example.org for any questions or concerns you may have regarding this information.
Harvard T.H. Chan School of Public Health
Department of Information Technology