Before research starts to ramp up at HSPH, IT will be rebuilding a network closet in Building 2 that feeds the network jacks on Floors 3 & 4. Network jacks on those floors will be offline starting Tuesday (5/26) morning and extending through Wednesday afternoon (5/27).
This maintenance will affect remote users who are using VPN to remote control their in-office PCs. Users who need workarounds should contact Field Support at HelpDesk@hsph.harvard.edu.
- In-office PCs are expected to reconnect after maintenance, and are not expected to need to be rebooted.
- VPN will still work, but in-office PCs will be unreachable.
We apologize for the short notice, but this is a rare opportunity to do this work while the building is still empty.
Please contact Field Support if you have any other concerns with equipment or computing in Building 2, Floors 3 & 4.
Please contact our IT Helpdesk at (617) 432-4357 or email firstname.lastname@example.org for any questions or concerns you may have regarding this information.
Harvard T.H. Chan School of Public Health
Department of Information Technology