MAINTENANCE: Harvard Phone – Thurs., 4/15, 8:00pm-8:15pm

HUIT will be performing Harvard Phone maintenance on Thursday April 15, 2021, from 8:00 PM to 8:15 PM.

What is happening?

Harvard Phone platform equipment is being replaced on Thursday April 15, 2021, at 8:00 PM Eastern Time.

What is the impact?

There will be a 5 minute interruption in phone service to and from Jabber soft phones and physical desk sets sometime during the 15-minute maintenance window.

During the 5-minute interruption when the platform equipment is replaced:

  • inbound/outbound calls in progress will drop
  • calls will succeed when redialed or re-attempted
  • new calls will succeed both inbound and outbound.

Where can I get help?

If you have any questions, please contact the IT Help Desk at (617) 432-4357 or email

Harvard T.H. Chan School of Public Health
Department of Information Technology