Author Archives: Christopher Ternan

Server and Network Maintenance Thursday Night, 01/14/2016 from 7PM to 1AM

Update: All updates were successful.

Thursday, January 14th, we will be performing our normal monthly system maintenance to all servers and network gear.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi
– Labpoint
– CCure and Passage Point
– Administrative forms (account requests, visitor pass requests, computer setup, etc)

There will be a single, 60 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:

– ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System
– Kiosk VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:

– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:  

– Web Server (main www.hsph.harvard.edu site)
– The Forum Web Site
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

– 02/11/2016
– 03/17/2016
– 04/14/2016
– 05/19/2016

 

 

Small Actions – Big Differences

Small Actions - Big DifferencesOn Friday, January 22nd at 2 pm – 3 pm, Harvard University Information Security staff will present Small Actions – Big Differences.

This presentation will provide information on information security best practices at Harvard University and will feature a question and answer session.

Topics include:

  • Click Wisely
  • Apply Updates
  • Use Strong Passwords
  • Know Your Data

We will be meeting at the Landmark Building, 3rd Floor East, in the large Ariadne Lab conference room.

Winter Recess Computer Support

The Department of Information Technology will be providing phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

Thursday, December 24: closed
Friday, December 25: closed

Monday, December 28:  10 am to 1 pm
Tuesday, December 29:  10 am to 1 pm
Wednesday, December 30:  10 am to 1 pm
Thursday, December 31:  10 am to 1 pm

Friday, January 1: closed

Emergency phone number:
617-520-4774 (617-520-HSPH)

Walk-in service will not be available from December 24th through January 2.  The Helpdesk will reopen for walk-in service on Monday, January 4 at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by IT staff.  These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2015.

Thank you,
HSPH Department of Information Technology

Server and Network Maintenance tonight, 12/10/2015 from 7PM to 1AM

Update: All updates were successful.

Tonight, December 10th, we will be performing our normal monthly system maintenance to all servers and network gear.  The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi
– Labpoint
– CCure and Passage Point
– Administrative forms (account requests, visitor pass requests, computer setup, etc)

There will be a single, 30 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:

– ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System
– Kiosk VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:

– Web Server (main www.hsph.harvard.edu site)
– The Forum Web Site
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

– 12/28/2015
– 01/02/2016
– 01/14/2016
– 02/11/2016
– 03/17/2016
– 04/14/2016
– 05/19/2016

Small Actions – Big Differences

Small Actions - Big DifferencesOn Thursday, December 10th at 12 pm–1 pm, Harvard University Information Security will present Small Actions – Big Differences.
 
This presentation will provide information on information security best practices at Harvard University and will feature a question and answer session.
 
Topics include:
  • Click Wisely
  • Apply Updates
  • Use Strong Passwords
  • Know Your Data
We will be meeting in FXB G-12 and pizza will be available!
 
Please RSVP for pizza to aross@hsph.harvard.edu.

 

Thank You for Attending Our Third Annual Tech Day!

Thank you for attending our third annual Tech Day!

Raffle winners:

  • Claudette Thompson, Apple Watch
  • Mary Jane Curran, ChromeCast
  • Deborah Atobrah, Kindle
  • Colin Fleming, Apple TV
Tech Day 2015

Tech Day 2015

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The Department of Information Technology hosted a Fall Tech Day on: Thursday, October 22, 12:00 – 2:00 pm Kresge Atrium.

Tables:

  • Dell — Representatives from Dell showcased the latest laptop, tablets and other machines available through the Harvard contract.
  • AppleRepresentatives from Apple showcased the latest Apple products on display.
  • HarvardKey — The Identity & Access Management program at Harvard University Information Technology introduced Harvard Key.
  • Office 365 —Our Office 365 gurus offered overviews of new features and answer questions.
  • WordPress — The web team showcased the recently launched Admissions web site and answer questions about WordPress.
  • Canvas — Media and Educational Technology Services (METS) demoed new features and answer questions about Canvas.
  • BlueJeans – BlueJeans video conferencing accounts were created on the fly.
  • Virtual Desktops – The server team demonstrated our new virtual desktop infrastructure (VDI).  VDI allows students to access instructional computing lab software from their own computers.
  • Student Information Systems (SIS) — The SIS team provided a sneak peak of the new my.harvard.edu platform that is coming in the Fall 2016.

Thank you for attending!

iSite Migrations

Do you have a standard iSite that is active?

If so, be aware iSites will be retired in the summer of 2016.

The Harvard Chan School web team is prepared to help you find an alternative solution. Please fill out the following survey to get started:
https://harvard.az1.qualtrics.com/SE/?SID=SV_eM0VeTbML9riY2F

Why are we retiring standard iSites?

The Harvard iSites platform is a ten-year-old homegrown platform using older technology and is need of replacement. As a result, Harvard University is transitioning to more focused and modern solutions that will meet the academic and administrative needs of schools and departments now and into the future.

What is our status?

Of the 600+ Harvard Chan standard iSites, 427 have already been migrated or retired.  We need your assistance to complete this project!

iSite Progress

What are your options?

Administrative iSites can be migrated over to the following platforms:

  • Harvard Chan WordPress
  • Confluence Wiki (Harvard PIN protected option, custom group option)
  • OpenScholar (Harvard PIN protected option)
  • SharePoint (manage documents in a secure location)

Resources for migrating your Standard iSite to a new platform can be found here:
http://standardisites.harvard.edu/home

We’re happy to setup a meeting to discuss your migration options in more detail. Please fill out the survey to get started.

Server and Network Maintenance: Sunday Night, May 17

To All Harvard Chan School users:

This Sunday, May 17th, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM. Note – Our normal Thursday window has been moved to Sunday to accommodate the academic calendar

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 6/11/2015
  • 7/16/2015
  • 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 9/10/2015
  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

RCC Intern Update: Nick Kashner

Nick KashnerUPDATE:
Nick has moved on to Florida State University and is studying for his bachelors degree in information technology!

He recently accepted a summer internship at JP Morgan as a tech analyst.

We wish him continued success.

###

Nick Kashner began working as a co-op on February, 2014 as part of his program at Roxbury Community College (RCC).  He is a candidate for an associate degree in web technologies with an anticipated graduation date of June 2015.

Nick is a Pawlet Scholarship Award winner and a member of the Alpha Delta Phi Literacy Society at Northeastern University. He has an impressive 3.75 GPA.

Nick is our seventh co-op in the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.

Please join us in welcoming Nick to the Harvard School of Public Health!

Upcoming replacement of email filtering system

UPDATE, December 12: Proofpoint has been implemented and is fully operational.

To All SPH Faculty and Staff Email Users:

During the week of December 8th, Harvard University Information Technology (HUIT) will be implementing a new virus and spam filtering service called Proofpoint,  to replace the current service running on the Harvard email systems (ICEMail, O365, Outlook).  The goal of this upgrade is to provide you with spam filtering that balances protection from harm or annoyance, while allowing you to receive the messages that you want and need.  While the recent increase in spam is not just a Harvard problem, the existing message hygiene service has not been able to achieve these objectives, and the new service offers more features and robust filtering from phishing scams and other email security threats.

More information on the new service can be found at: http://collaboration.huit.harvard.edu/proofpoint.html.

As we approach the SPH transition,  you will receive additional emails indicating your actual transition date and instructions on how to access new features.  Please be assured that you will still receive all email during this transition

If you have questions or need assistance, please contact our SPH Helpdesk by phone at 432-4357 or by email at: Helpdesk@hsph.harvard.edu