Author Archives: Deane Eastwood - IT

Server Issue (Resolved)

At approximately 5 pm on Wednesday, August 5, a DHCP server issue caused Harvard Chan student laboratory computers to fail in Kresge LL6 and Kresge LL19, as well as several other locations around campus.  The issue prevented some users from utilizing VDI or the Novell network.

The issue was diagnosed and resolved by 7:15 pm.

We apologize for the inconvenience.

Server and Network Maintenance: Thursday Night, July 16

Update: All updates were successful.

To All Harvard Chan School users:

On Thursday, July 16, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 9/10/2015
  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Harvard Cyber Alert

To All Faculty and Staff at Harvard Chan School of Public Health:

We would like to provide you with the following additional Cyber Alert guidance specific to our community in a Q & A format.

Where can I find more information and updates on the Cyber Alert?
The Harvard University Information Security Office is maintain an incident page at: http://security.harvard.edu/cyber-alert

What action should I take?
Out of an abundance of caution, the University is requiring that ALL Office365 (Outlook Email) users change their email passwords as soon as possible.

How do I change my Email password?
Step by step self-service directions are located at:
http://huit.harvard.edu/reset-your-harvard-password

For users who access their email using multiple devices (eg: desktop, laptop, tablet, smartphone, etc) it is very important that you turn off (or put in airplane mode) all your mobile devices before beginning the password change process, in order to prevent those devices from causing a password lockout on your account.

How can I get assistance to change my email password or if I get locked out of my account?
In addition to 24/7  IT Support set up by the University (ithelp@harvard.edu or phone: 617-495-7777),  our Information Technology Dept at Harvard Chan is available by phone (432-HELP) or email  (Helpdesk@hsph.harvard.edu) to assist you with your Email password change and synching on all of your mobile devices.

Are other Harvard Chan systems affected?
At this time, none of our Harvard Chan systems have shown any evidence of problems during this security event, including the Student Information System, Novell, personal and shared drives, Wasabi, and Harvard Chan websites and web applications.

Should I change the password on all my other Harvard Chan systems?
The University advisory pertains only to your email password.

If you wish to change your password on our other systems such as Novell, Windows or MAC encrypted laptops, Wasabi, or iPrint, please follow the specific step by step instructions which can be found at  http://hsph.me/password-change 

How can I get assistance to change the password on all my other Harvard Chan systems?
You should call or email the Harvard Chan I/T Helpdesk for further assistance, or to answer any questions about the password change process.    (phone: 432-HELP, or email: Helpdesk@hsph.harvard.edu)

During what hours will assistance be available?
Harvard IT Help Desk:  24/7  (phone: 617-495-7777, or email: ithelp@harvard.edu)

Harvard Chan I/T Helpdesk:  8 a.m.-6 p.m. weekdays, (phone: 432-HELP or email:Helpdesk@hsph.harvard.edu)

Note:  over the 3-day holiday weekend, I/T staff will periodically be checking Helpdesk messages 8 am to 8 pm.

Office 365 Access Issue

Update, 4/27/2015, 7 pm: This issue has been resolved and access to resource accounts has been restored.

We have been informed by Harvard University IT (HUIT) staff in Cambridge that due to an issue with the university Office 365 (email/calendar) system that occurred over the weekend, you may be unable to access one or more of your resource accounts (e.g., a shared departmental account, or a conference room account).

If this is the case, please email our Helpdesk at helpdesk@hsph.harvard.edu or call us at 617-432-4357, so we can rectify the problem with your system access.

We apologize for the inconvenience this problem has caused.

Office 365 Features

We are writing to inform everyone that as part of the University’s new Microsoft Office365 Email, Calendar and Collaboration system there will be periodic updates sent via email from Microsoft directly to your inbox.

One such email is currently circulating regarding the “Clutter” feature that Microsoft is offering as part of Office365.  We want everyone to know that the email is legitimate. Clutter is a new service that will teach your inbox to remove bulk and unwanted email. For more information please go to:

http://blogs.office.com/2014/11/11/de-clutter-inbox-office-365/

Please contact the IT Department Helpdesk if you require more information.

Email Upgrade to O365 Update

We have successfully upgraded nearly 2000 email accounts to Office 365 from February 12, 2015 to March 19, 2015.

The following groups are scheduled this week:

  • Tuesday 3/24: Genetics and Complex Diseases
  • Wednesday 3/25: Environmental and Occupational Medicine and Epidemiology Program (EOME) —originally scheduled for 2/26
  • Thursday 3/26: Biostatistics

After March 26, 2015 and after a final audit of the old email system, we will schedule an additional day(s) to upgrade any remaining accounts.

If you have not been migrated, please contact emailupgrade@hsph.harvard.edu.

We would like to thank everyone in the community for their flexibility and cooperation during this major project.

New Staff Additions: Chi Mo and TJ Porter

We are pleased to welcome two new additions to the Department of Information Technology, Chi Mo and TJ Porter.  Both Chi Mo and TJ are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program.  This is TJ’s second co-op assignment at Harvard Chan.

They replace Chris Doherty and Deion Barawid, who completed their assignments with great success.

Chi Mo

Chi Mo, Northeastern co-op

Chi Mo is a candidate for a bachelor of science in information science and will graduate from Northeastern in May 2017.  This is Chi’s first internship as part of  the co-op program.  Before starting at Northeastern, Chi taught English in her native China at various schools and institutions.

Chi enjoys traveling and plays the piano.

She will be working the 10:00 AM – 6:00 PM shift.

TJ Porter is a candidate for a bachelor of science in business administration and will graduate from Northeastern in May 2016.  In addition to his Harvard Chan co-op assignments, TJ was previously a co-op at New England Baptist Hospital.

TJ Porter, Northeastern Co-op

TJ Porter, Northeastern co-op

For you gamers, he is a published contributor to Alienware as an arena writer! He is also a referee and scorekeeper for the Hudson Youth DekHockey League.

He will be working the 8:00 AM – 4:00 PM shift.

Please join us in welcoming Chi and welcoming TJ back to the Harvard School of Public Health!

Harvard Chan Website Update on Monday, February 23

Word Press Logo

UPDATE, 2/24/2015: At 1:05 pm, the HSPH website become inaccessible due to a database issue related to the move.  The issue was resolved at 1:50 pm and access to the site was fully restored.

UPDATE, 2/23/2015: The move was successful and all services are operating normally.

On next Monday evening, we will move the School’s website to new servers. We do not anticipate any downtime for the public website in this move.  However, the move will necessitate a short WordPress dashboard lockout for site administrators.  Websites will not be editable until the move is complete.

When will it start?
Monday, February 23rd at 7 PM

How long with it take?
Approximately 3 hours

What is changing?
The web and database servers that support the School homepage website will be moved from our current servers to Amazon Web Services (AWS).

Why are we switching servers?
Our move to Amazon Web Services enhances our ability to support high traffic loads and further optimize for greater availability. It also aligns us with a larger University initiative to cloud infrastructure.

Do I need to do anything?
We will test thoroughly after the move, but we ask that each publisher run through their website on Tuesday morning to ensure expected functionality.

If you have any questions or concerns, please contact: webteam@hsph.harvard.edu.

WordPress Training Opportunities

Word Press LogoThe Harvard Chan Web Team will be offering WordPress training in the Kresge LL6 computer laboratory on the following dates:

  • February 24, 11:30 am
  • March 26, 11:30 am

The training will cover many of the basic WordPress features, including how to edit pages, add images, and configure menus. It will be hands-on in a computer lab, so you can maximize your learning as you follow along.

No need to register, simply join us in the computer lab for an informative session!

For more training sessions and announcements, please check out http://hsph.me/wp.