Category Archives: Maintenance and downtime

Maintenance Window: Thursday, February 13

UPDATE: All updates were successful and systems are fully operational.

On Thursday, February 13, 2014 we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 3/16/2014 (Moved to Sunday)
  • 4/10/2014
  • 5/18/2014 (Moved to Sunday)
  • 6/12/2014

Thank You,
HSPH Department of Information Technology

Maintenance Window: Thursday, January 16, 2014

UPDATE: All updates were successful and systems are fully operational.

On Thursday, January 16, 2014 we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 2/13/2014
  • 3/16/2014 (Moved to Sunday)
  • 4/10/2014
  • 5/18/2014 (Moved to Sunday)
  • 6/12/2014

Thank You,
HSPH Department of Information Technology

Disaster Recovery Testing Over Winter Break

UPDATE: Disaster recovery testing was successful and completed as scheduled.

The HSPH Department of Information Technology will be performing a full disaster recovery test over the holiday break.

This will cause outages on 2 separate days. We will try to keep the individual outages short as possible, but reserve the complete window in case of difficulties.

The first window will be Thursday , December 26 from 9AM to 5PM.

NOTE – This is an extended, disruptive outage. Go green and shutdown your computers before the break!

During this window, HUIT will also be performing necessary network upgrades and testing to our data center hardware.

The following services are affected. They will be down for an extended amount of time from 9AM to 5PM:

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • In-house Web Servers and application servers
  • Accellion file transfer service
  • ALICE
  • MyHSPH Portal

The following services will have several 10-20 minute outages from 12PM – 5PM due to network tests:

  • Wasabi
  • HPCC system

The following services will have several 10-20 minute outages from 12PM – 5PM due to network tests:

NOTE – these will only be affected from inside of the HSPH buildings:

  • HUIT Icemail (Outlook) system
  • Internet
  • Wireless

The following services will be unaffected during the maintenance window from outside of the HSPH buildings:

  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems
  • HSPH Homepage/Web Server
  • GMAIL

The second window will be Monday, December 30 from 9AM to 2PM.

NOTE – This is an extended, disruptive outage. Go green and shutdown your computers before this time!

The following services are affected. They will be down for an extended amount of time from 9AM to 2PM:

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • In-house Web Servers and application servers
  • Accellion file transfer service
  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

  • Wasabi
  • HPCC system
  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems
  • HSPH Homepage/Web Server
  • GMAIL

 

Maintenance Window: Thursday, December 12 and Pharros Printing Issue

UPDATE: As of 9:30 am, student printing is back online and fully functioning.

UPDATE: 8 am, Friday, December 13.  We are currently working on an issue with Pharros print release in student laboratories that resulted from last evening’s downtime.  All other upgrades were successful.

On Thursday, December 12, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Thank You,
HSPH IT Department

Maintenance Window: Thursday, November 14

UPDATE: All updates were successful and systems are fully operational.

On Thursday, November 14, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 12/12/2013

Thank You,
HSPH IT Department

Maintenance Window: Thursday, October 10

UPDATE: All updates were successful and systems are fully operational.

On Thursday, October 10, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 11/14/2013
  • 12/12/2013

Thank You,
HSPH IT Department

Emergency Server Maintenance Planned for Saturday, September 7

UPDATE: All updates were successful and systems are fully operational.

On Saturday, September 7th, we will be performing a set of emergency upgrades to two of our general purpose file servers.

The maintenance window will last from 8PM to 11PM.

The following services will be unavailable from 8pm – 11pm:

  • File services, specifically
    • P: drives
    • EER, ENVSCIENG, ENVEPI, EOME, and PHP S: drive
  • ICF File services (G: and P: drives)
  • NetStorage
  • Kanaka

The following services will be unaffected during the maintenance window:

  • Print services
  • ICF Print services
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • Accellion File Transfer service
  • Wasabi
  • ALICE
  • MyHSPH Portal
  • HPCC system
  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems

Upcoming maintenance dates:

  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank You,
Department of Information Technology

Maintenance Window: Thursday, June 13, 2013

UPDATE: all updates were successful and all systems are operating normally.

To all HSPH users,

This Thursday night, June 13, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unaffected during the maintenance window:

Thank you,
HSPH Department of Information Technology

Maintenance Window: Thursday, May 16th

To all HSPH users,

This Thursday night, May 19, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages between 9-10pm:

  • ICF File and Print services

You can continue to work, but may have brief pauses while services restart.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unaffected during the maintenance window:

Upcoming maintenance dates:

  • 6/13/2013
  • 7/11/2013
  • 8/18/2013 (note – moved to Sunday due to academic calendar)
  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank you,
HSPH Department of Information Technology

ALICE/MyHSPH Maintenance This Wednesday, May 8th

UPDATE: All upgrades were successful.

The Department of Information Technology will be performing important infrastructure maintenance work that will take place Wednesday, May 8th, on the ALICE and MyHSPH Student Information Systems (SIS). This work is part of our migration project to newly purchased back-end storage systems.

The work is scheduled for Wednesday, May 8th, from 9:30pm – 11:30pm. The following systems will be affected:

• MyHSPH Portal
• ALICE Self Service for Students and Faculty
• Internet-native Banner (Administrative users)

Please Note:
In an effort to minimize impact to your user community, we will maintain a landing page at the school’s portal address of https://my.sph.harvard.edu which will respond and will provide direct links to services such as Email, Netstorage for access to network files, and iSites for coursework, among others.

Thank you,
HSPH Department of Information Technology