MAINTENANCE: Secure File Transfer Service 4/22, 6:00pm

Harvard University’s Secure File Transfer Service, powered by Accellion Kiteworks, will be unavailable due to maintenance during the following dates and times: Thursday, April 22 between 6:00 PM and 8:00 PM Eastern time.   HUIT has discovered that users who send messages using Kiteworks are no longer receiving notifications when their messages are downloaded by … Continue reading “MAINTENANCE: Secure File Transfer Service 4/22, 6:00pm”

COMPLETE: Server and Network Maintenance. Please Reboot.

The IT Department has successfully completed April server and network maintenance. Please reboot your computer at your earliest convenience. This will refresh your network connection and apply updates.  This applies to SPH-managed laptops and PCs that are off campus. Contact the IT Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu with any questions or concerns you may have regarding this … Continue reading “COMPLETE: Server and Network Maintenance. Please Reboot.”

Server and Network Maintenance, Thurs. 4/15/21, 7pm – 1am

On Thursday, April 15th, IT will perform regular monthly system maintenance to all servers and network equipment. The maintenance window will last from 7PM to 1AM, Eastern time. The following services will be affected during the dates and times above: – All Virtual Desktop Systems – File and Print services – Mailman listservs – Local … Continue reading “Server and Network Maintenance, Thurs. 4/15/21, 7pm – 1am”

Important Jabber “soft phone” update

What is Jabber? Jabber is a software application that lets you bring your Harvard Phone to your PC, laptop, Mac, or smart phone. You can use Jabber to: Make and receive calls using your Harvard telephone number from your smart phone or your home/remote computer using a headset Access and manage your Harvard voice mail … Continue reading “Important Jabber “soft phone” update”

COMPLETE: Emergency Secure File Transfer Service Maintenance, 3/29

Monday, 3/29/21, 3:15pm Harvard University’s Secure File Transfer Service, powered by Accellion Kiteworks, is back in operation. Monday, 3/29/21, 2:15pm Harvard University’s Secure File Transfer Service, powered by Accellion Kiteworks, is offline and undergoing emergency maintenance. Impacts to users: The Accellion Kiteworks service is unavailable during the maintenance windows. Click here for secure file transfer … Continue reading “COMPLETE: Emergency Secure File Transfer Service Maintenance, 3/29”

COMPLETE: Server and Network Maintenance. Please Reboot.

The IT Department has successfully completed March server and network maintenance. Please reboot your computer at your earliest convenience. This will refresh your network connection and apply updates.  This applies to SPH-managed laptops and PCs that are off campus. Contact the IT Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu with any questions or concerns you may have regarding this … Continue reading “COMPLETE: Server and Network Maintenance. Please Reboot.”

Successful End to Lunch and Learn Sessions

SPH IT’s Media and Educational Technology Services team will be ending their Lunch and Learn sessions on Friday, March 19, 2021. Started on June 3, 2020 to help the Harvard Chan community transition to remote teaching and working, the daily sessions covered the following topics: Mondays: Securing Your Zoom Meetings and Managing Disruptive Participants Tuesdays: … Continue reading “Successful End to Lunch and Learn Sessions”

Server and Network Maintenance, Thurs. 3/18/21, 7pm – 1am

On Thursday, March 18th, IT will perform regular monthly system maintenance to all servers and network equipment. The maintenance window will last from 7PM to 1AM, Eastern time. The following services will be affected during the dates and times above: – All Virtual Desktop Systems – File and Print services – Mailman listservs – Local … Continue reading “Server and Network Maintenance, Thurs. 3/18/21, 7pm – 1am”

RESOLVED: Office 365

Update 3/15/21, 11:00pm All Microsoft services are available. If you have any questions, please contact the IT Help Desk at (617) 432-4357 or email helpdesk@hsph.harvard.edu. Update 3/15/21, 8:30pm HUIT testing shows most users are now able to successfully access services that were previously unavailable.  Microsoft is still working through some outstanding issues. Update 3/15/21, 7:00pm While … Continue reading “RESOLVED: Office 365”

MAINTENANCE: Secure File Transfer Service 2/25 and 3/11

Harvard University’s Secure File Transfer Service, powered by Accellion Kiteworks, will be unavailable due to maintenance during the following dates and times: Thursday, February 25 between 6:00 PM and 8:00 PM Eastern time.   Thursday, March 11 between 6:00 PM and 8:00 PM Eastern time. Old servers will be replaced with new servers. All servers … Continue reading “MAINTENANCE: Secure File Transfer Service 2/25 and 3/11”