Category Archives: Faculty Computing

ALICE and myHarvardChan maintenance on October 10 – 12

The Department of Information Technology is writing to inform you of a system outage scheduled for the ALICE and myHarvardChan Student Information System (SIS) that will start Saturday, October 10th at 9:00am and end Monday, October 12th at 5:00pm.

During this maintenance window, we will install vendor-supplied software updates to our SIS.  Continued updates allow us to keep features, functionality and security up to date.

The following systems are affected:

  • myHarvardChan portal
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

You will still be able to access unaffected services such as email, course sites, the School Events calendar, NetStorage, and more by visiting the current portal address:

If we complete the work sooner than anticipated, we will notify all users when the systems are again available. We appreciate your patience during this very important upgrade process.

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Network maintenance on Sunday, September 27

This Sunday, September 27th, Harvard University Information Technology, Network Services needs to perform network switch maintenance to our network gear.

The maintenance window will last from 7PM to 10PM.

There could be network outages and/or intermittent network connectivity for the following locations from 7pm – 10pm:

  • Building 1
  • Building 2
  • FXB
  • Landmark

This maintenance is part of an upgrade to all switches at the Harvard T.H. Chan School of Public Health.

Fall Tech Day will be held October 22, 2015

Tech DayDo you have technology questions and don’t know who to ask? Have you ever wondered who all these “IT” folks are and how they can help you? Do you like free stuff? If you answered yes to any of these questions, you’re in luck!

The Information Technology department is hosting our third annual Tech Day on:

Thursday, October 22 from 12:00 – 2:00 pm in the Kresge Cafeteria Atrium

We’ll be showing off the latest tech from tablets to video conferencing and raffling away an Apple Watch and other cool prizes!

Come join us, meet the team, and have a great time.


  • Dell — representatives from Dell will have the latest laptop, tablets and other machines available through the Harvard contract.
  • HarvardKey — the Identity & Access Management program at Harvard University Information Technology is proud to introduce HarvardKey.
  • Office 365 — Overview of new features, and live Q&A with our Office 365 gurus.
  • WordPress — the web team will showcase the recently launched Admissions web site and offer training sessions.
  • Canvas — Media and Educational Technology Services (METS) will demo new features and answer any Canvas related questions.
  • BlueJeans – Sign up for a free BlueJeans video conferencing account with one of our reps.
  • Virtual Desktops – The server team will be demonstrating our new virtual desktop, which will allow you to work on the same desktop from anywhere…
  • Student Information Systems (SIS) — Overview of the new platform.


  • We will offer tours of the new Countway Digital Technology Learning Studio.

Server and Network Maintenance: Thursday Night, July 16

Update: All updates were successful.

To All Harvard Chan School users:

On Thursday, July 16, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 9/10/2015
  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Office 365 Access Issue

Update, 4/27/2015, 7 pm: This issue has been resolved and access to resource accounts has been restored.

We have been informed by Harvard University IT (HUIT) staff in Cambridge that due to an issue with the university Office 365 (email/calendar) system that occurred over the weekend, you may be unable to access one or more of your resource accounts (e.g., a shared departmental account, or a conference room account).

If this is the case, please email our Helpdesk at or call us at 617-432-4357, so we can rectify the problem with your system access.

We apologize for the inconvenience this problem has caused.

Office 365 Features

We are writing to inform everyone that as part of the University’s new Microsoft Office365 Email, Calendar and Collaboration system there will be periodic updates sent via email from Microsoft directly to your inbox.

One such email is currently circulating regarding the “Clutter” feature that Microsoft is offering as part of Office365.  We want everyone to know that the email is legitimate. Clutter is a new service that will teach your inbox to remove bulk and unwanted email. For more information please go to:

Please contact the IT Department Helpdesk if you require more information.

Email Upgrade to O365 Update

We have successfully upgraded nearly 2000 email accounts to Office 365 from February 12, 2015 to March 19, 2015.

The following groups are scheduled this week:

  • Tuesday 3/24: Genetics and Complex Diseases
  • Wednesday 3/25: Environmental and Occupational Medicine and Epidemiology Program (EOME) —originally scheduled for 2/26
  • Thursday 3/26: Biostatistics

After March 26, 2015 and after a final audit of the old email system, we will schedule an additional day(s) to upgrade any remaining accounts.

If you have not been migrated, please contact

We would like to thank everyone in the community for their flexibility and cooperation during this major project.

Harvard Chan Website Update on Monday, February 23

Word Press Logo

UPDATE, 2/24/2015: At 1:05 pm, the HSPH website become inaccessible due to a database issue related to the move.  The issue was resolved at 1:50 pm and access to the site was fully restored.

UPDATE, 2/23/2015: The move was successful and all services are operating normally.

On next Monday evening, we will move the School’s website to new servers. We do not anticipate any downtime for the public website in this move.  However, the move will necessitate a short WordPress dashboard lockout for site administrators.  Websites will not be editable until the move is complete.

When will it start?
Monday, February 23rd at 7 PM

How long with it take?
Approximately 3 hours

What is changing?
The web and database servers that support the School homepage website will be moved from our current servers to Amazon Web Services (AWS).

Why are we switching servers?
Our move to Amazon Web Services enhances our ability to support high traffic loads and further optimize for greater availability. It also aligns us with a larger University initiative to cloud infrastructure.

Do I need to do anything?
We will test thoroughly after the move, but we ask that each publisher run through their website on Tuesday morning to ensure expected functionality.

If you have any questions or concerns, please contact: