Category Archives: Staff Computing

Upcoming WordPress Trainings for 2015

Word Press LogoThe Harvard Chan Web Team will be offering WordPress training in the Kresge LL6 computer laboratory on the following dates:

  • November 12, 10:00 – 11:00 am
  • December 1, 12:30 – 1:30 pm pm
  •  January 6, 11:00 am – 12:00 pm

If you want to brush up on your WordPress skills or just need to learn how to edit your site, this session is for you.

Sign up for training today!

The training will cover many of the basic WordPress features, including how to edit pages, add images, and configure menus. It will be hands-on in a computer lab, so you can maximize your learning as you follow along.

For more training sessions and announcements, please check out the Web Technologies homepage.

BlueJeans Accounts Available to Community

We are pleased to offer a new video collaborative platform to the community called BlueJeans.

BlueJeans Features:

  • Up to 100 participants per call
  • Your own “BlueJeans” meeting room
  • Ability to connect via browser, mobile device, or room system; excellent interoperability
  • Ability to connect via phone with dial-in numbers
  • Screen-sharing
  • Chat
  • Meeting scheduling features
  • Recording with ability for meeting host to download and/or share recordings
  • Strong meeting analytics (administrative use)
  • Secure encryption

Potential Uses

  • Meetings and collaboration
  • Remote teaching (global programs, snow days, guest lecturers)
  • Student office hours
  • Student group use
  • Interviews

Request an Account

Visit the BlueJeans sign-up to create your account now.

Please note that accounts require a Harvard Chan email address.  All accounts will be deactivated when your affiliation with the school ends.


ALICE and myHarvardChan maintenance on October 10 – 12

The Department of Information Technology is writing to inform you of a system outage scheduled for the ALICE and myHarvardChan Student Information System (SIS) that will start Saturday, October 10th at 9:00am and end Monday, October 12th at 5:00pm.

During this maintenance window, we will install vendor-supplied software updates to our SIS.  Continued updates allow us to keep features, functionality and security up to date.

The following systems are affected:

  • myHarvardChan portal
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

You will still be able to access unaffected services such as email, course sites, the School Events calendar, NetStorage, and more by visiting the current portal address:

If we complete the work sooner than anticipated, we will notify all users when the systems are again available. We appreciate your patience during this very important upgrade process.

Continue reading

Network maintenance on Sunday, September 27

This Sunday, September 27th, Harvard University Information Technology, Network Services needs to perform network switch maintenance to our network gear.

The maintenance window will last from 7PM to 10PM.

There could be network outages and/or intermittent network connectivity for the following locations from 7pm – 10pm:

  • Building 1
  • Building 2
  • FXB
  • Landmark

This maintenance is part of an upgrade to all switches at the Harvard T.H. Chan School of Public Health.

Server and Network Maintenance: Thursday Night, July 16

Update: All updates were successful.

To All Harvard Chan School users:

On Thursday, July 16, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 9/10/2015
  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Office 365 Access Issue

Update, 4/27/2015, 7 pm: This issue has been resolved and access to resource accounts has been restored.

We have been informed by Harvard University IT (HUIT) staff in Cambridge that due to an issue with the university Office 365 (email/calendar) system that occurred over the weekend, you may be unable to access one or more of your resource accounts (e.g., a shared departmental account, or a conference room account).

If this is the case, please email our Helpdesk at or call us at 617-432-4357, so we can rectify the problem with your system access.

We apologize for the inconvenience this problem has caused.

Office 365 Features

We are writing to inform everyone that as part of the University’s new Microsoft Office365 Email, Calendar and Collaboration system there will be periodic updates sent via email from Microsoft directly to your inbox.

One such email is currently circulating regarding the “Clutter” feature that Microsoft is offering as part of Office365.  We want everyone to know that the email is legitimate. Clutter is a new service that will teach your inbox to remove bulk and unwanted email. For more information please go to:

Please contact the IT Department Helpdesk if you require more information.

Email Upgrade to O365 Update

We have successfully upgraded nearly 2000 email accounts to Office 365 from February 12, 2015 to March 19, 2015.

The following groups are scheduled this week:

  • Tuesday 3/24: Genetics and Complex Diseases
  • Wednesday 3/25: Environmental and Occupational Medicine and Epidemiology Program (EOME) —originally scheduled for 2/26
  • Thursday 3/26: Biostatistics

After March 26, 2015 and after a final audit of the old email system, we will schedule an additional day(s) to upgrade any remaining accounts.

If you have not been migrated, please contact

We would like to thank everyone in the community for their flexibility and cooperation during this major project.