Category Archives: User Services

Fall Tech Day will be held October 22, 2015

Tech DayDo you have technology questions and don’t know who to ask? Have you ever wondered who all these “IT” folks are and how they can help you? Do you like free stuff? If you answered yes to any of these questions, you’re in luck!

The Information Technology department is hosting our third annual Tech Day on:

Thursday, October 22 from 12:00 – 2:00 pm in the Kresge Cafeteria Atrium

We’ll be showing off the latest tech from tablets to video conferencing and raffling away an Apple Watch and other cool prizes!

Come join us, meet the team, and have a great time.


  • Dell — representatives from Dell will have the latest laptop, tablets and other machines available through the Harvard contract.
  • HarvardKey — the Identity & Access Management program at Harvard University Information Technology is proud to introduce HarvardKey.
  • Office 365 — Overview of new features, and live Q&A with our Office 365 gurus.
  • WordPress — the web team will showcase the recently launched Admissions web site and offer training sessions.
  • Canvas — Media and Educational Technology Services (METS) will demo new features and answer any Canvas related questions.
  • BlueJeans – Sign up for a free BlueJeans video conferencing account with one of our reps.
  • Virtual Desktops – The server team will be demonstrating our new virtual desktop, which will allow you to work on the same desktop from anywhere…
  • Student Information Systems (SIS) — Overview of the new platform.


  • We will offer tours of the new Countway Digital Technology Learning Studio.

Server and Network Maintenance: Sunday Night, May 17

To All Harvard Chan School users:

This Sunday, May 17th, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM. Note – Our normal Thursday window has been moved to Sunday to accommodate the academic calendar

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 6/11/2015
  • 7/16/2015
  • 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 9/10/2015
  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Email Upgrade to O365 Update

We have successfully upgraded nearly 2000 email accounts to Office 365 from February 12, 2015 to March 19, 2015.

The following groups are scheduled this week:

  • Tuesday 3/24: Genetics and Complex Diseases
  • Wednesday 3/25: Environmental and Occupational Medicine and Epidemiology Program (EOME) —originally scheduled for 2/26
  • Thursday 3/26: Biostatistics

After March 26, 2015 and after a final audit of the old email system, we will schedule an additional day(s) to upgrade any remaining accounts.

If you have not been migrated, please contact

We would like to thank everyone in the community for their flexibility and cooperation during this major project.

HSPH IT Department Relocation

Due to construction that will begin in mid-July on Landmark Center 3rd Floor East, staff members currently at Landmark Center will be relocated to 33 Wigglesworth Street from July 10 through December.

Staff members relocating to Wigglesworth include:

  • Taso Markatos
  • Caryn D’Agostino
  • Deane Eastwood
  • Alex Garcia
  • David Marshall
  • Guillaume Molter
  • Brian Pedranti
  • Andy Ross
  • Anne Marie Stathis
  • Laurie Sutherland
  • Christopher Ternan
  • Nate Varney
  • Kevin Wnek

There is no change to Helpdesk or Media and Educational Technology Services (METS) teams.  The Helpdesk and these staff members remain in Kresge LL.  The Helpdesk may also be reached via phone at 617-432-HELP or via email at

New Staff Addition: Shinaider Zizi

Shinaider Zizi began his internship on October, 21, 2014. He will be working 10 hours each week. Shinaider Zizi is part of a program at Roxbury Community College (RCC). Zizi is a candidate for an associate degree in Information System Tech (IST) with an anticipated graduation date of May 2015.

Shinaider Zizi

Shinaider Zizi outside of Harvard University School of Public Health

Zizi will be working

  • Tuesday, Thursday from 10:00 AM to 2:00 PM
  • Friday From 10:00 AM to 12:00 PM.

Please join us in welcoming Zizi to the Harvard School of Public Health!

New Staff Addition: Joseph Monteiro

Joseph Monterio began working as an intern on October 2 and will be working 12 hours each week as part of his program at Roxbury Community College (RCC).  He is a candidate for an associate of science degree in information system technology with an anticipated graduation date of May 2015.

Joseph Montiero

Joseph Montiero, Roxbury Community College Intern

Joseph will be working Tuesday, Thursday and Friday from 1:00 PM to 5:00 PM.

Joseph is our eighth co-op in the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.

Please join us in welcoming Joseph to the Harvard School of Public Health!


New Staff Additions: Chris Doherty and Deion Barawid

We are pleased to welcome two new additions to the Department of Information Technology, Christopher Doherty and Deion Barawid.  Both Chris and Deion are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program.  They replace Lina Ji and TJ Porter, who completed their assignments with great success.

Chris Doherty

Chris Doherty, Co-op

Chris Doherty is a candidate for a bachelor of science in information science and business and will graduate from Northeastern in May 2016.  His last co-op was with John Hancock – Investment Division in Boston, where he was a project coordinator supporting the Resource Allocation process for the Investment Division. He was selected as a John Hancock High Performer Co-op.

Chris studied tenor saxophone for 9 years and achieved best soloist award at the Berklee College of Music High School Jazz Festival.

He will be working the 8:00 AM – 4:00 PM shift.

Deion Barawid

Deion Barawid, Co-op

Deion Barawid is a candidate for a bachelor of science in computer science and cognitive psychology and will graduate from Northeastern in May 2016.  This is his first co-op position.

He was a National Director for the Filipino Intercollegiate Networking Dialogue, Inc., from August 2012 to May 2013, where he collaborated with other national directors across the East coast to help plan and organize larger-scale conferences.

Deion has designed and built sets and organized light fixtures/wiring with a team for theatrical productions. He also has studied saxophone and percussion!

He will be working the 10:00 AM – 6:00 PM shift.

Please join us in welcoming Chris and Deion to the Harvard School of Public Health!

New Helpdesk Ticketing System Implemented

As one of our steps to improve customer service, the IT Department is moving to a new ticketing system to process your requests for IT assistance.

Starting tomorrow, Wednesday, April 16, we will be transitioning all new IT service requests to Harvard University IT’s (HUIT) Service Now ticketing system. This will replace our current Origin ticketing system.

Some of the new features that will allow faster response time on tickets are:

  • Integrated communication with a customer through built-in email, so all questions or requests are easily captured in the ticket.
  • Automated ticket creation using our IT web forms, such as new account request or new computer requests.
  • Full integration with other HUIT departments that support our email and networking systems allowing quicker turn-around time for those related service requests.

On the customer side, the major change you will see are the emails you receive when a ticket is opened or resolved will have a different look than the current emails from the Origin system.

Tickets that are currently open in our Origin system will be resolved in that system and will not move to the new system.

Please contact us if you have any questions on this new ticketing system.

Thank you,
Taso Markatos, CIO
HSPH Department of Information Technology

Netstorage Restored

This is an update to inform you that the problem which occurred yesterday with our Netstorage system (used for offsite access to your P: and S: drives through a web browser), was completely resolved last night by 8:30 p.m.    We delayed this notification to be certain that there were no issues with the corrective action.

If you should encounter any anomalies in using Netstorage, please contact the Helpdesk at 617-432-4357 or email:

Taso Markatos, CIO

Update Your iPhone and iPad!

IPHONE_5S_BLKDue to the recently exposed security flaw in Apple products, we recommend that users upgrade their iOS devices (iPhones, iPads) to release 7.0.6 as soon as possible.

If you are already on iOS 7.x, the process takes a couple of minutes to complete.  If you haven’t upgraded recently and are still on iOS 6.x, the process may take 10 or more minutes.

Prior to beginning the upgrade, we strongly recommend backing up your device using iTunes.

For an explanation of the security flaw, please visit recent articles from Reuters and The New York Times:

If you have any questions, please contact the HSPH Helpdesk at 617-432-HELP.

Thank you,
HSPH Department of Information Technology