Update: 1:00pm EST The HSPH Help Desk phone line, 617-432-4357, is now working. Friday, 1/22/21 – 12:30pm EST The HSPH Help Desk phone line, 617-432-4357, is down. Please email the Help Desk at helpdesk@hsph.harvard.edu for support needs. Helpdesk Support Hours Monday – Friday: 7:30 AM – 6:00 PM Harvard T.H. Chan School of … Continue reading “IT Help Desk Phone Line is UP”
We are pleased to welcome Beth Vargas to the field services team. Beth earned her bachelor of fine arts in animation from Lesley University and a master of science in library information science and technology from Simmons University. Prior to joining Harvard, she spent ten years as a library assistant at Wentworth Institute of Technology … Continue reading “New Staff Addition: Beth Vargas”
We are pleased to welcome Heather Moeykens to the field services team. Heather earned a bachelor of science degree in information technology from Simmons University. She also worked in Simmons’ information technology department for 2 years as a technology analyst working to migrate the school to the lecture capture service Panopto. Heather has a strong … Continue reading “New Staff Addition: Heather Moeykens”
Starting September 27, Zoom will require that all meetings are protected with a passcode or waiting room. Since April, most newly scheduled Harvard Zoom meetings have been passcode protected by default. However, this change may impact: Meetings hosted using a personal meeting link or ID (PMI) Meetings scheduled before April 8, 2020 (including recurring meetings) … Continue reading “Important Zoom Security Update”
Okella (pronounced Oh-kel-ah) Wood is the newest member of our Field Support Services Team. Okella (or Oak for short) joined us as a Senior User Support Specialist on April 14th. He is a Boston native and has devoted himself to the IT field. Okella got his start doing network wiring in the Arlington, MA elementary … Continue reading “New Staff Addition: Okella Wood”
We are pleased to welcome Jinhui (Jerry) Hong, Ryan (H) Hsu, and Wisly (Junior) Pericles to the Department of Information Technology as user support assistants. They replace our interns Xinru He, Zechen (Mark) Jin, and Mayrelis Sanchez. Xinru and Mark have returned to Northeastern to continue their studies, whereas Mayrelis was hired onto our user … Continue reading “New Staff Additions: Jerry Hong, H Hsu, and Junior Pericles”
We are pleased to announce that Noah Hulbert has been promoted to manager of helpdesk and user services replacing Dan Parlin who left Harvard to become director of client support services at Salem State University. Noah joined our team 3 years ago as desktop team lead after spending 4 years at the Longy School of … Continue reading “Congratulations to Noah Hulbert!”
We are pleased to welcome Thomas Douglas, Salman Mirza, and Mayrelis Sanchez to the Department of Information Technology. Thomas and Salman are Northeastern University student co-ops, and they will be working full-time from January through December as part of their degree programs. Mayrelis is studying information technology at Year Up Boston, a program dedicated to … Continue reading “New Staff Additions: Thomas Douglas, Salman Mirza, and Mayrelis Sanchez”
The Department of Information Technology will be providing phone support hours to assist the community with computer issues during the winter break. Phone support hours are as follows: Friday, December 22: 7:30 am to 12 pm Monday, December 25: closed Tuesday, December 26: closed Wednesday, December 27: 12 pm to 4 pm Thursday, December 28: 12 pm to 4 … Continue reading “Information Technology 2017-2018 Holiday Support Hours”
We are pleased to welcome Valentina Guapacha to the Department of Information Technology. She will be working for six months full-time with the User Services team as an intern. Valentina is studying information technology at Year Up Boston, a program dedicated to closing the opportunity divide between urban youth and businesses. The Harvard T.H. Chan … Continue reading “New Staff Addition: Valentina Guapacha”
