The HSPH Helpdesk is the central point for all HSPH computer related questions and issues.
Whenever possible the Helpdesk technician will assist the end-user in correcting a computer-related issue over the phone. The technician may ask to virtually control your computer using virtual network control software (VNC) or start a Webex support session.
If the problem cannot be addressed through phone support, the Helpdesk technician will generate a ticket in the HSPH Helpdesk ticketing system called ServiceNow, and assign it to a member of the IT staff. End users receive automated emails both when a ticket is opened and when a ticket is closed.
The HSPH Helpdesk may be reached:
Monday through Friday from 8:00am to 6:00pm with the exception of University Holidays.