Department of Information Technology

The Department of Information Technology provides a wide range of resources to support faculty, staff, and students in all areas of their work.

Our quick-start guides are created to answer common questions and help boost your productivity:

• Faculty guide
• Student guide
• Staff guide

Generative AI, a technology that burst onto the digital landscape with ChatGPT’s debut in late 2022, has quickly become a hot topic. As we move into Academic Year 2024-2025, it’s clear that Generative AI has sparked immense excitement for its capabilities, alongside valid concerns regarding copyright, academic integrity, and misinformation.

We have developed an internal resource page to share Generative AI news, tools, trainings, policies, and best practices as we experiment with the technology.

Learn more

Get IT Help

Phone

• Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
• Helpdesk phones are open 7:30am-6:00pm Monday-Friday

Email

• helpdesk@hsph.harvard.edu

On site support: Please read

• Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
  • If you can be helped remotely and immediately, you will be.
  • If not, all of the details will be documented and routed to the Harvard Chan Field Support team.
  • A Field Support technician will contact you to schedule an appointment
• Walk-in support is available. We recommend making an appointment in advance: hsph.me/helpdeskbookings.
• Walk-in locations:
  • Kresge, Room 108 (the former credit union office across from Sebastian’s Cafe)
  • This location is open and staffed from 8:00am-4:00pm Monday-Friday
  • 401 Park, L3-016 (open as staffing permits)

Self-Service

Our F.A.Q.s can help you solve some common problem