Health Care Quality Improvement: From Design to Implementation

Certificate of Specialization:Executive Leadership in Health Care

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Health care leaders and professionals want to undertake improvement projects in their practice or organization, and many don’t know where to begin, or how to analyze and properly gauge their successes. Health Care Quality Improvement: From Design to Implementation will use a real case study to take participants through the journey of identifying, planning, measuring, and creating process changes that will lead to results.

This program will show you how to design and implement your own health care improvement project from a practitioner with extensive international experience. This course uses a simulation exercise, with frameworks and methods taught just-in-time for you to apply in small groups during each session. This eight-session program will teach you how to:

  • Develop your aim for improvement
  • Identify the improvement team
  • Flowchart the process of care delivery
  • Establish your improvement indicators
  • Determine how to test
  • Monitor changes in your process
  • Graph the results
  • Finalize your implementation-ready design

Take the Next Step in Your Career Evolution with the
Executive Leadership in Health Care Certificate of Specialization 

Health Care Quality Improvement: From Design to Implementation is one of the nine programs eligible for the Executive Leadership in Health Care Certificate of Specialization, which is specially designed for those who desire to learn how to excel at managing and leading groups in a health care setting. The Certificate consists of three* programs—offered both online and on-site in Boston, MA—designed and taught by Harvard Faculty and prominent health care leaders to prepare you for the future of an ever-changing health care industry.

For more information, visit our Executive Leadership in Health Care Certificate of Specialization page.

*Program for Chairs of Clinical Services and Leadership Development for Physicians in Academic Health Centers each count as two programs towards the certificate.

Participants will work in small groups through each of the steps in the simulation exercise, receiving faculty feedback each step of the way. The practical application of how to design, develop and implement a health care improvement project is pivotal to the outcomes of the learning in this course.

No prior knowledge or experience with health care improvement is required for this practical course.

Objectives & Highlights

Learning Objectives

  • Articulate the key issue in health care quality
  • Explain the fundamentals underlying the science of improvement
  • Define improvement aims
  • Form improvement teams
  • Analyze processes of care
  • Develop improvement indicators
  • Plot time series charts
  • Test and implement changes to improve health care processes
  • Monitor and evaluate results of tested changes and make decisions based on them
  • Conduct iterative testing of changes to achieve the desired result

Course Highlights

  • A simulation exercise around a NACS (Nutrition Assessment Counseling and Service) case study example. The simulation exercise starts from developing the aim statement and goes through the step sequence of setting up the improvement team, flowcharting the process of care delivery, developing the improvement indicators, testing and monitoring changes in the process of care delivery, graphing the results of the tests on a time-series chart, and acting based on the results of the tests to iteratively make continuous improvements. 
  • Design of each participant’s own health care improvement project. Each participant chooses the health care priority they would like to improve. They will receive guidance on setting the aim for the improvement, how they will measure that they have achieved the improvement and lay out their plan for how they will conduct it. 
  • Implementation of health care improvement: Improvement projects, to be conducted by each participant over the next few months. These include data collection, analysis of processes, plotting of annotated time series charts, showing changes that have worked, and changes that have not.

Credits and Logistics

Continuing Education Credit

Who Should Participate

  • Mid-level Health care leaders who want a practical approach and means to contextualize their learnings for current or future health care improvement projects 
  • Senior Leaders who have had previous training in health care improvement and want more practical application in their learning for a current or future projects 
  • Various health care personnel with titles that may include Health Care Project Managers, Director of Quality Improvement, Director of Patient Experience, Director of Hospital Operations, Director of Patient Safety, Physician and Nurse Leaders, Director of Engagement, Service Line Leaders, Executive Directors, Ministry of Health Team Leaders, Directors of Programs and more