A Roadmap to Improve Customer-Centricity in Health Care
Healthcare lags behind in strategically engaging consumers. This article explores how health care organizations can engage in customer-driven strategies and improve customer centricity.
News & Resources
How Health Care Executives Can Use Health Outcomes Research for Business Decision Making
Health outcomes studies can offer a lot of benefit for health care delivery organizations that utilize them for business decision-making. This article explores how health outcomes studies can be used to improve organizational performance.
An Update on United States Healthcare Quality Improvement Efforts
The National Strategy for Quality Improvement in Health Care was created in 2011 to guide national quality improvement efforts. This article provides an update on these efforts, five years later.
A Primer on Project Management for Health Care
Project management has emerged as one of the most prominent business skills of our time because its use can help control costs, reduce risk, and improve outcomes. Used across disciplines, project management is the process of systematically planning, organizing, and then executing a pre-determined set of steps in order to maximize resource use and achieve … Continue reading “A Primer on Project Management for Health Care”
Dispelling Myths about Emergency Planning for Nuclear Power Plants
This article explores and debunks 9 myths about planning for and responding to radiological emergencies in the United States.
Using Health Outcomes Research to Improve Quality of Care
Health outcomes research looks at the impact of different care models on health and provides guidance clinicians and hospital executives can use to make better decisions. This article provides an introduction to health outcomes research.
Industrial Hygiene: Keeping Workers Healthy and Safe
Organizations are responsible for the overall health and safety of the workers they employ, from warehouse workers to the executive suite at their desks. Keeping employees safe and healthy requires knowledge of industrial hygiene, which is the science dedicated to the anticipation, recognition, evaluation, communication, and control of environmental stressors in the workplace that may … Continue reading “Industrial Hygiene: Keeping Workers Healthy and Safe”
Leading Outside Your Authority
When most people think of being a leader, they think of guiding and influencing those over whom they have direct authority. This traditional form of leadership is often the easiest and most straightforward way to get work done, but formal authority is not the only kind of influence one can – or should – have … Continue reading “Leading Outside Your Authority”
Staying Relevant in the Midst of Health Care Reform: A Primer for Healthcare Executives
Dr. John McDonough, Professor of Public Health Practice at Harvard T.H. Chan School of Public Health, discusses the Affordable Care Act, health reform, and the changing health care landscape.
Teaching Patients About Healthy Lifestyle Behaviors: Communication is the First Step
In a world where obesity has reached epidemic proportions, medical professionals are faced with increasing pressure to help their patients lose weight and adopt healthy lifestyle habits. This is no easy task for clinicians, who often have little training in nutrition science or counseling patients on healthy lifestyle changes. “Most clinicians went into the profession … Continue reading “Teaching Patients About Healthy Lifestyle Behaviors: Communication is the First Step”