Negotiating and Communicating With Patients

The idea of negotiating with a patient may seem odd, or even off-putting, to physicians and patients alike. But many physicians find they’re using management and leadership skills – such as negotiation and communication techniques – directly with patients, according to Kasisomayajula “Vish” Viswanath, professor of health communication at Harvard T.H. Chan School of Public … Continue reading “Negotiating and Communicating With Patients”

8 Challenges to Customer-Driven Health Care

Health care is increasingly driven by patients who are behaving more like consumers and customers as they seek the best care at the most affordable price. As the industry evolves—due to fierce cost pressures, the Affordable Care Act, advances in technology, a new emphasis on preventative care, health-system mergers, and a host of other factors—one … Continue reading “8 Challenges to Customer-Driven Health Care”

Re-imagining England’s National Health Service

In an effort to re-imagine their historic national institution, England’s National Health Service (NHS) Leadership Academy have enrolled 50 emerging leaders onto a ten-month, fast-track executive program, beginning with an intensive one month executive education program this past June co-delivered by HSPH Center for Executive and Continuing Professional Education, Harvard Kennedy School Executive Education, and … Continue reading “Re-imagining England’s National Health Service”