Get IT Help

Getting help from the Department of Information Technology:

Phone

  • Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
  • Helpdesk phones are open 7:30am-6:00pm Monday-Friday

On site support - Please read

  • Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
  • If you can be helped remotely and immediately you will be.
  • If not, all of the details will be documented and routed to the Harvard Chan Field Support team.
  • A Field Support technician will contact you to schedule an appointment
  • Walk-in support is available 8:00am-4:00pm Monday-Friday in Kresge, LL15

Self-Service

Our F.A.Q.s can help you solve some common problems.