Getting help from the Department of Information Technology @ HSPH:
Phone
617-432-HELP (4357)
- Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
- Helpdesk phones are open 7:30am-6:00pm Monday-Friday and 12:00pm-4:00pm Saturday-Sunday
helpdesk@hsph.harvard.edu
Walk-In UNAVAILABLE
In order to do our part to keep our community healthy and safe, we are following social distancing guidelines. For IT service and support:
- Start with a phone call to 617-432-HELP (4357) no matter if you are at home or on campus.
- If you can be helped remotely and immediately you will be.
- If not, all of the details will be documented and routed to the Field Support team at SPH.
- A Field Support technician will contact you to schedule an appointment to work on your IT issue.
- Walk-in support is not supported.
- Support issues requiring in-person troubleshooting will be scheduled between 10:00am-3:00pm Monday-Friday.
@ Kresge
Room LL-15
677 Huntington Avenue
Boston, MA
@ Landmark
Room L3-015
401 Park Drive 3rd Floor East
Boston, MA
Self-Service
Our F.A.Q.s can help you solve some common problems.
