Department of Information Technology

IT Requests Forms

  1. New User Account Request * – Use this form to request a new computer, email account, and shared resources such as folders, printers, mailboxes,etc.,  for an employee or contractor. The person will need to have an active Harvard ID. Note: all new requests are processed during business hours: Monday – Friday, 8:00 AM – 6:00 PM. Please allow 1-3 business days to complete. Email accounts cannot be created until the user has a MIDAS role.
  2. I’m Interested in VDI – Use this form to express your interest in becoming a VDI user.
  3. Close User Account Request * – Use this form to request the closure of accounts for contractors or temporary employees. For anyone else, please use the HR employee departure form.
  4. Shared mailbox (Exchange/Outlook) – Use this form to request a shared Outlook mailbox. Outlook shared mailboxes enable multiple users to access, send, receive, and reply to messages, and as “on behalf of” the shared mailbox, as well as Calendars and “Rooms”.
  5. Network Drive Quota Increase Request – Use this form to request an increase in space to a personal (P:) drive or department share (S:) drive.
  6. Computer Setup Request – Use this form to request the setup and configuration of a new department-owned computer by a Helpdesk technician.
  7. Printer Setup Request – Use this form to request the setup and configuration of a new or replacement department printer by a Helpdesk technician.
  8. New Mailman/Listserv Request – Use this form on this page to request the creation of a new email listserv to distribute messages to a list of subscribers. Mailman listservs do not have Calendars, and cannot be used to schedule appointments.
  9. Computer Equipment Removal (PDF) – Print this form and bring it to the IT Helpdesk filled out if you need to remove electronic equipment from campus.
  10. Computer Move/Transfer (PDF) – Print this form and bring it/ email it to the IT Helpdesk filled out if you are planning on moving offices (either as a group or single person) and would like IT assistance.
  11. Static IP Request – Use this form to request a new static IP for a computer, printer, or other networked equipment.
  12. Media Services Request – Use the form on this page to request future assistance from a MediaServices technician for support with a presentation, class, or event. For immediate AV assistance, please call IT at (617) 432-4357.
  13. Video Conferencing Request – Use the form on this page to request future assistance from a MediaServices technician for a video conference.
  14. Wasabi Access Request – Use the form on this page to request Wasabi access for a user.  For Wasabi password resets, please email wasabi@sphofs.harvard.edu.
  15. Emma Email Marketing Request – Use this form to express Interest in Emma or request access to an existing sub-account.
  16. Appointment – Book an appointment with a Helpdesk technician.

* Authorized requestors access only

For all other inquiries, please email the IT Helpdesk.