Department of Information Technology

Category: Miscellaneous

MAINTENANCE: 1/6/21, 7pm – Academic Technology Tools

On Wednesday, January 6th between the hours of 7pm and 10pm EST, HUIT will be performing network maintenance that may impact some Academic Technology services. During the maintenance window, while we expect minimal interruption, the following services may be intermittently unavailable: – Harvard Wikis (wiki.harvard.edu) – Canvas Manage Course tools – Canvas Account Admin tools … Continue reading “MAINTENANCE: 1/6/21, 7pm – Academic Technology Tools”

Winter Break Support Hours

Dear SPH Community, The Department of Information Technology will be providing phone support hours to assist the community with computer issues during the winter break. Phone support hours are as follows: Monday, December 21: 12pm to 4pm Tuesday, December 22: 12pm to 4pm Wednesday, December 23: 12pm to 4pm Thursday, December 24: closed Friday, December 25:  closed … Continue reading “Winter Break Support Hours”

MAINTENANCE: Wasabi – 12/18/21 5:00pm – 12/20/21 12:00pm

Update The server upgrade is complete and everything has refreshed from the data warehouses properly. All client applications are unlocked (Wasabi, Payroll Utility, …) As a reminder, Journal transmit is disabled until after the break. The data warehouses are not refreshing data between 12/24/2020 and 01/01/2021. Any reports run after 12/24 will yield the same results until … Continue reading “MAINTENANCE: Wasabi – 12/18/21 5:00pm – 12/20/21 12:00pm”

MAINTENANCE: Secure File Transfer, 12/15, 6pm-9pm

Harvard University’s Secure File Transfer Service, powered by Accellion Kiteworks, will be upgraded on Tuesday, December 15 between 6:00 PM and 9:00 PM Eastern time.   Impacts to users: The Accellion Kiteworks service will be unavailable during the upgrade. Why HUIT is upgrading at this time: The vendor has released a new version of the … Continue reading “MAINTENANCE: Secure File Transfer, 12/15, 6pm-9pm”

P Drive to OneDrive Migration

As part of our continuing efforts to make teaching and working from home better and easier, I.T. is pleased to announce that, in collaboration with our partners at HUIT, we launched a project to migrate personal user data stored on network P: drives to OneDrive cloud storage. Easier working from home, brought to you by … Continue reading “P Drive to OneDrive Migration”

New Staff Addition: Abderrahmane Fadli

We are pleased to welcome Abderrahmane (Abder) Fadli as a new Systems Administrator to the Center for Biostatistics in AIDS Research (CBAR) IT Team.  Abder (pronounced Ab-deer) is a user-focused IT professional with extensive experience with Linux and Windows systems, virtualization, cloud technology, and security compliance. When not reading about technology and IT systems, Abder … Continue reading “New Staff Addition: Abderrahmane Fadli”

COMPLETE: Server and Network Maintenance. Please reboot your computer

The IT Department has successfully completed September server and network maintenance. Please reboot your computer at your earliest convenience. This will refresh your network connection and apply updates.  This applies to SPH-managed laptops and PCs that are off campus. Note for VDI users: When launching any of the Adobe applications (Creative Cloud, Acrobat, InDesign, Photoshop), you may … Continue reading “COMPLETE: Server and Network Maintenance. Please reboot your computer”

Important Jabber “soft phone” update

What is Jabber? Jabber is a software application that lets you bring your Harvard Phone to your PC, laptop, Mac, or smart phone. You can use Jabber to: Make and receive calls using your Harvard telephone number from your smart phone or your home/remote computer using a headset Access and manage your Harvard voice mail … Continue reading “Important Jabber “soft phone” update”

RESOLVED: Network Outage – 8/30/20, 6:00am – 11:30am

Resolved: 8/30/20, 12:00pm Harvard University IT reports that CenturyLink has repaired the network problems.  Users are now able to reach School and University resources. If you encounter any printing problems please contact the IT Helpdesk at (617) 432-4357 or email helpdesk@hsph.harvard.edu. Update: 8/30/20, 10:30am Harvard University IT has determined the trouble is with the network provider, CenturyLink. … Continue reading “RESOLVED: Network Outage – 8/30/20, 6:00am – 11:30am”