Winter Break IT Support

The Department of Information Technology will be providing phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

  • Thursday, December 22: 7:30 am to 6 pm
  • Friday, December 23: closed for holiday
  • Monday, December 26:  closed for holiday
  • Tuesday, December 27 – Friday, December 30: 12 pm to 4 pm
  • Monday, January 2: closed for holiday
  • Tuesday, January 3: reopens for regular working hours at 7:30 am

 For support during these hours, please call: 617-432-4357

The SPH Field Support Services helpdesk will reopen for remote and on-campus support on Tuesday, January 3rd at 7:30 am.

Please note that all core systems (e.g., email, network, file storage, server rooms, web servers) are monitored throughout the break by IT staff.  These systems are monitored 24/7/365.

Monthly Server and Network maintenance will be FRIDAY, December 16: 7pm to 1am.  Please note the change in date.